Customer Service Sales Representative

Tameka N. Gilyard

704-***-**** ******.***********@*****.***

COVERLETTER

Dear Hiring Manager,

I believe that my 19 years of administrative experience, positive attitude and excellent communication skills make me a perfect candidate for this position. I believe in customer satisfaction so I would do my best to ensure that each customer receives the best experience possible. I would commit to the company’s mission statement and make sure that the company’s vision is kept in mind in a way that provides a lasting impression that consumers could share with their friends. Working at your place of business would allow me to implement my communication skills and initiative in a professional environment, while also providing exceptional customer service.

Sincerely,

Tameka N. Gilyard

Tameka N. Gilyard

704-***-**** ******.***********@*****.***

PROFILE

●Professionally trained on employee motivation and support, formal business conduct and practices, and numerous operating systems.

●Strong leadership and developmental skills in the workplace.

●Over 19 years of customer service experience

EDUCATION

CA Johnson High School Graduate/ May 1998

Remington College Graduate/ August 2012

Midlands Technical College August 2015

Columbia, SC 29205

EXPERIENCE

Charter Spectrum/ Retention Sales Representative October 2016 – November 2019

3347 Platts Spring Rd.

Columbia SC, 29170

T-Mobile/ General Care Representative January 2016 – October 2016

3750 Wheeler Rd,

Augusta, GA 30909

WOW! Cable Servicing/ Company Servicing Operator May 2015 – January 2016

3714 Wheeler Rd,

Augusta, GA 30909

Teleperformance/ New Customer Specialist October 2012 – January 2015

2340 Broad River Rd,

Columbia, SC 29210

Kelly Services/ Medicare Enrollment Representative August 2011 – August 2012

250 Berryhill Rd #101,

Columbia, SC 29210

SKILLS

●Experienced in data entry, ledger reading, and billing corrections

●Trained in irate customer resolution and resolve

●Proficient in retention sales solutions and business rules

●Able to efficiently adapt to a changing environment

●Extensive knowledge of privacy practices, account security, and work order processing

REFERENCES

Jennifer Davis 803-***-****

Cassandra Smith 803-***-****

Patricia Williams 803-***-****

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