Customer Service Representative
Resume:
Moana Tela
CSR/ Massage therapist
Killeen, TX **542
***************@*****.***
Putting forth my best energy and attitude in absolutely everything I do. Hardworking and always eager to learn new information and adapt to my surroundings. Team leader and someone you can depend and trust. I am a people’s person so I strive to understand all. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
VXI Global Solutions - Austin, TX
October 2023 to December 2023
This was a seasonal position. From Oct-Dec
Highlights:
1. Type 35 WPM
2. Active listening skills
3. Customer service expert
4. Customer focus empathy
5. Creative problem solving
6. MS Office proficiency
7. Excellent grammar
• Managed chats and emails up to 3 each time
• Provided accurate and appropriate information
• Organize notes and activities of the day
• Update and maintained databases
• Social media brand voice
• Guiding clients to correct area of help support
• Build customer loyalty
• Live chat software
Customer Service Representative
Kobie Marketing - Remote
August 2022 to October 2023
• Handle rewards making sure to ensure that the customers are redeeming their rewards balance
• Call flow requires great attitude
• Making an empathetic connection
• Transferring to billing
• Navigating their account information and reporting changes • Attending daily zoom meeting to update on new projects
Customer Service Representative
Fanatics, Inc - Remote
October 2019 to July 2021
• Handle calls about fan gear
• Making an empathetic connection
• Dealing with tracking packages
• Navigating their account information and reporting changes
• Making sure to attend all zoom meeting
• Having a great tone each day
Customer Service Representative
United Healthcare Representative - Killeen, TX
June 2017 to June 2019
• My position was a customer service representative for United Health Care.
• My job title was receiving and making calls to ensure our clients were getting their medications on time. •
• Calling our Clients to make Dr. Appointments
• Ensuring all customers are taken care of before call ends
• Outbound calls for any missed appointment
Education
Graduate in Massage Therapy
Avenue Five Institute
August 2021 to September 2022
Skills
• Goal oriented (5 years)
• Time management
• Team Member
• Fast Food (2 years)
• Food Service (5 years)
• Customer Service (8 years)
• Food Prep (5 years)
• Anatomy Knowledge (2 years)
• Trigger Point Therapy (1 year)
• Front Desk (4 years)
• Medical Billing (3 years)
• Physiology Knowledge (2 years)
• Medical Coding
Languages
• Samoan - Intermediate
Certifications and Licenses
TABC
June 2023 to Present
Food Handler
June 2023 to Present
Contact this candidate