Kellie Harner

Customer Service

Frederick, MD ***02

ad2sai@r.postjobfree.com

+1-240-***-****

Authorized to work in the US for any employer

Work Experience

Front Desk Receptionist

Esthetique Dentistry - Frederick, MD

October 2022 to Present

Answer calls, emails and text messages regarding patient concerns and inquiries about information or scheduling; schedule patients; send/file paperwork for new patient intake or insurance verification; contact insurance for verification and/or previous dentists for prior imaging/files; take and process cash or credit payments; keep logs of calls and financial obligations on a daily basis; interact and speak with dentists and techs in office; interact with patients on the phone, via email and in-person; customer service with a smile and empathetic with each and every interaction. Appointment Scheduler

Radnet Radiology - Frederick, MD

August 2022 to October 2022

Answering phones in a call center setting; scheduling appointments for patients for radiology exams; calling doctors offices to verify or request information; speaking to patients who may be upset or irate; solving any and all issues for patients prior to the end of the call; transferring or reaching out to management for assistance; completing a specific daily call quota. Barista/Cashier

Baltimore Coffee & Tea - Frederick, MD

May 2022 to August 2022

Duties include, but are not limited to: brewing coffee for daily self serve coffee( making specialty coffee/ tea drinks; made to order foods such as breakfast and lunch sandwiches, salads and soups; cleaning all areas of coffee shop including wiping tables in seating area, sweeping, mopping, cleaning food area, taking out trash as well as cleaning bathrooms; food prep; bakery case refill and cleaning; weighing coffee beans for customers as well as unloading and loading new orders of beans when they come in on weekly delivery; stocking and cleaning shelves; stocking and decorating tables and merchandise throughout the shop; cashier.

Server

Macaroni Grill - Frederick, MD

November 2019 to March 2020

Responsibilities include, but are not limited to; assigning running and closing sidework for co-workers at the beginning of the evening shifts; greet every table with a bottle of wine and suggestively sell wines, mixed drinks as well as appetizers; provide each and every guest with amazing customer service; make drinks and put all appetizer orders in; pick up soups, salads and appetizers from the expo line, take bread to tables; pre-bus dishes, refill drinks, put in dinner orders; serve food and check on all guests; assist co workers; maintain running sidework; pre-bus, offer dessert, print checks and take payments; clean section; put dishes away; check and sign out all other server’s sections; run server report and cash out with closing manager.

Server

East Coast Wings - Kernersville, NC

September 2017 to November 2019

To provide the guests with exceptional customer service, duties include but are not limited to: greeting and engaging in conversation with guests,

taking food and drink orders and entering items into the POS system; getting drinks, condiments, salads and any other pre-entree items; refilling drinks and pre-bussing; providing guests with their checks as well as cashing out their checks either by credit cards, or cash; cleaning,

sweeping, rolling silverware, food prep and mopping all areas of the restaurant; cash out with the closing manager.

Server

Madeline's - Ithaca, NY

March 2017 to August 2017

Responsibilities as a server/employee of a fine dining restaurant include but are not limited to: opening the restaurant for the day, setting up all

tables inside the restaurant as well as setting up the patio tables and chairs; sweeping outside/vacuuming inside, making coffee, filling water

pitchers, wiping down menus, cleaning the restrooms, turning on accent lights and opening doors; to provide all guests with the experience of fine dining in downtown Ithaca, New York, when approaching a table and engaging in conversation, wine samples are offered, the daily specials are

given, and personally, an appetizer, a drink, and an entree are always suggested; take the drink and food orders and enter them into the POS system, serve food and beverages(opening wine bottles at the table) and providing the guest with the option of looking at our beautiful homemade

desserts, and providing them with a check;taking and processing their form of payment and providing them change and or a receipt to sign; to close the restaurant, wash and roll all silverware, put chairs up and

remove candles and all dinnerware, clean up all pitchers and beverage containers; cash out with closing manager.

Hotel Housekeeping

Fairfield Inn & Suites - Ithaca, NY

September 2015 to March 2017

Duties include, but are not limited to: Clean or refresh guest hotel rooms; strip beds of sheets and any towels in room, and replace with fresh ones; clean bathrooms, vacuum, dust and remove all visible garbage; replenish coffee items, clean microwave, and refill toiletries as needed. Grocery Associate-Hot foods

Saker Shoprite - Skillman, NJ

March 2010 to October 2011

Duties include, but are not limited to: preparing and cooking rotisserie/grilled chicken, fried chicken and other hot food sides; responsible for salad bar; weighing and packaging grilled and raw vegetables; set up the grill/salad bar area and breaking down equipment and cleaning at closing; cleaning; recording time and temperatures; recording waste into recording logs; taking out trash, maintaining guest satisfaction; customer service with a smile.

Receptionist/O.R. assistant/Recovery Assistant

Germantown Reproductive Health - Germantown, MD

April 2003 to December 2003

As a receptionist, duties included but were not limited to; answering phones, answering questions, giving instructions and price quotes, scheduling appointments whilst using the utmost discretion, and taking monetary forms of payment. As an operating room assistant, duties included but were not limited to: taking vital signs of patient prior to procedure, being present while anesthesia was administered, assisting the surgeons in any way possible, monitoring the patient, cleaning up all

instruments and tools and taking them to the back room where necessary items were cleaned/sanitized or thrown away, sanitizing and preparing the room for the next patient. As s recovery room assistant, duties

included but were not limited to; taking patients' vital signs and recording them, administering medicine, providing clean blankets,

products and snacks to comfort the patient, walking the patient out to the lobby, cleaning up the area in which the patient was and preparing it for the next patient. Education

GED (2002) / Currently Enrolled in College in Human Services Frederick Community College - Frederick, MD

August 2021 to July 2022

Skills

• RECEPTIONIST (5 years)

• CUSTOMER SERVICE (10+ years)

• RETAIL SALES (3 years)

• HIGHLY ORGANIZED (10+ years)

• TEAM PLAYER (10+ years)

• Scheduling (3 years)

• Data Entry (1 year)

• Customer Service Skills (10+ years)

• Clerical experience (1 year)

• Coffee Experience (10+ years)

• Restaurant Management (Less than 1 year)

• Busser (10+ years)

• Restaurant Experience (10+ years)

• Bartending (4 years)

• Food Preparation (10+ years)

• POS (10+ years)

• Food Service (10+ years)

• Serving Experience (10+ years)

• Upselling (10+ years)

• Cashiering (10+ years)

• Shift Management (Less than 1 year)

• Management (Less than 1 year)

• Cleaning Experience (10+ years)

• Medical terminology

• Communication skills

• Computer skills

• Phone etiquette

• Barista Experience

• Insurance Verification

• Medical Office Experience

• Host/Hostess

• EMR Systems

• Cooking

• Cash Handling

• Medical Coding

Assessments

Problem solving — Proficient

July 2018

Measures a candidate's ability to analyze relevant information when solving problems. Full results: Proficient

Administrative assistant/receptionist — Proficient April 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer service — Proficient

April 2022

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Highly Proficient

April 2022

Responding to customer situations with sensitivity Full results: Highly Proficient

Scheduling — Expert

April 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Expert

Medical receptionist skills — Highly Proficient

April 2022

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

Phenomenal customer service qualities; team player yet also very productive and just as efficient as if working

alone, distinctive listener, diligent worker, and highly organized.

Contact this candidate