Christine Capandonis

New York, New York, United States

ad2sa0@r.postjobfree.com 917-***-****

linkedin.com/in/christine-capandonis-24941680

Summary

Results-oriented professional with extensive experience in providing excellent customer service care, with an attention to detail. Action-oriented and focused with strong analytical skills, and effective time management. Highly skilled in following processes and procedures to ensure the loan is compliant and meets all federal and state regulations. Outstanding verbal and written communication skills and in-depth knowledge of conventional and government loan policies to effectively and efficiently move the loan through the process, from inception to funding. Demonstrated the ability to follow tight deadlines, organize, prioritize work, and manage multiple tasks while under pressure. Proficient in Microsoft Office and proprietary mortgage processing software. Experience

Administrative Assistant

Grace Episcopal Church

Jul 2023 - Oct 2023 (4 months)

* Managing daily operations

* Maintaining office supplies and records.

* Coordinating, planning, and executing church events.

*Assisting to create budgets, pay bills, oversee payrolls, and track and record church income from donations and sales.

* Assiting with the food pantry, feeding America- those who are hungry.

* Preparing the bulletin readings and the responsorial psalm assigned for each Mass of the year

(Sundays, weekdays, and special occasions

HM Processor Sr. Specialist

Citizens

Nov 2021 - Nov 2022 (1 year 1 month)

* Order, appraisals, verifications of employments, credit reports, Homeowners Insurance, Condo & Coop documents.

• Submittted files to underwriting team for review and approval.

• Gathering all underwriting conditions, once file approved.

• Obtained corrections and written explanations of any material differences from facts shown on original application.

• Process loans from initial setup until the file is cleared to closing and then transitioned to the closing dept.

• Generated recognition agreements, FedEx them to all customers who applied for Coop Loans, ordered lien searches once file was aproved, assisted customers with any financials needed for board approval..

• Communicate effectively with borrower, title co., RE agents, attorneys & insurance partners in a professional, positive & assertive manner to make sure the loan meets all required deadlines.

• Gather, analyze and submits all required third party documents, which include but not limited to:

• Appraisal Report, Title, HOI, Payoff’s & etc.

Christine Capandonis - page 1

• Required to understand salaried & hourly income calculations and have the ability to accurately analyze basic self-employed income.

• Able to pull credit and check loan applications (1003) against supporting documents and fix errors as needed.

• Assist in answering of high volume calls incomng and outgoing calls.

• Interacting with customers by phone and e-mail to answer question.

• Preparing closing documents such as appraisals, title searches and other paper work required.

• Communicate with other professionals, including attorneys, county clerks and title companies.

• Effective Communicator: Written and Verbal.. Ability to prioritize effectively.. Ability to exercise discretion.

Senior Loan Processor

Amerant Mortgage

Jun 2021 - Oct 2021 (5 months)

* Order, appraisals, verifications of employments, credit reports, Homeowners Insurance, Condo & Coop documents.

• Submittted files to underwriting team for review and approval.

• Gathering all underwriting conditions, once file approved.

• Obtained corrections and written explanations of any material differences from facts shown on original application.

• Process loans from initial setup until the file is cleared to closing and then transitioned to the closing dept.

• Generated recognition agreements, FedEx them to all customers who applied for Coop Loans, ordered lien searches once file was aproved, assisted customers with any financials needed for board approval..

• Communicate effectively with borrower, title co., RE agents, attorneys & insurance partners in a professional, positive & assertive manner to make sure the loan meets all required deadlines.

• Gather, analyze and submits all required third party documents, which include but not limited to:

• Appraisal Report, Title, HOI, Payoff’s & etc.

• Required to understand salaried & hourly income calculations and have the ability to accurately analyze basic self-employed income.

• Able to pull credit and check loan applications (1003) against supporting documents and fix errors as needed.

• Assist in answering of high volume calls incomng and outgoing calls.

• Interacting with customers by phone and e-mail to answer question.

• Preparing closing documents such as appraisals, title searches and other paper work required.

• Communicate with other professionals, including attorneys, county clerks and title companies.

• Effective Communicator: Written and Verbal.. Ability to prioritize effectively.. Ability to exercise discretion.

Senior Loan Processor

Amerant Mortgage

Jun 2021 - Oct 2021 (5 months)

Mortgage Processor

Wells Fargo

May 2019 - May 2021 (2 years 1 month)

Christine Capandonis - page 2

* Order, appraisals, verifications of employments, credit reports, Homeowners Insurance, Condo & Coop documents.

• Submittted files to underwriting team for review and approval.

• Gathering all underwriting conditions, once file approved.

• Obtained corrections and written explanations of any material differences from facts shown on original application.

• Process loans from initial setup until the file is cleared to closing and then transitioned to the closing dept.

• Generated recognition agreements, FedEx them to all customers who applied for Coop Loans, ordered lien searches once file was aproved, assisted customers with any financials needed for board approval..

• Communicate effectively with borrower, title co., RE agents, attorneys & insurance partners in a professional, positive & assertive manner to make sure the loan meets all required deadlines.

• Gather, analyze and submits all required third party documents, which include but not limited to:

• Appraisal Report, Title, HOI, Payoff’s & etc.

• Required to understand salaried & hourly income calculations and have the ability to accurately analyze basic self-employed income.

• Able to pull credit and check loan applications (1003) against supporting documents and fix errors as needed.

• Assist in answering of high volume calls incomng and outgoing calls.

• Interacting with customers by phone and e-mail to answer question.

• Preparing closing documents such as appraisals, title searches and other paper work required.

• Communicate with other professionals, including attorneys, county clerks and title companies.

• Effective Communicator: Written and Verbal.. Ability to prioritize effectively.. Ability to exercise discretion.

Jr Underwriter

FM Home Loans, LLC

Jan 2015 - May 2019 (4 years 5 months)

* Order, appraisals, verifications of employments, credit reports, Homeowners Insurance, Condo & Coop documents.

• Submittted files to underwriting team for review and approval.

• Gathering all underwriting conditions, once file approved.

• Obtained corrections and written explanations of any material differences from facts shown on original application.

• Process loans from initial setup until the file is cleared to closing and then transitioned to the closing dept.

• Generated recognition agreements, FedEx them to all customers who applied for Coop Loans, ordered lien searches once file was aproved, assisted customers with any financials needed for board approval..

• Communicate effectively with borrower, title co., RE agents, attorneys & insurance partners in a professional, positive & assertive manner to make sure the loan meets all required deadlines.

• Gather, analyze and submits all required third party documents, which include but not limited to:

• Appraisal Report, Title, HOI, Payoff’s & etc.

• Required to understand salaried & hourly income calculations and have the ability to accurately analyze basic self-employed income.

• Able to pull credit and check loan applications (1003) against supporting documents and fix errors as needed.

• Assist in answering of high volume calls incomng and outgoing calls. Christine Capandonis - page 3

• Interacting with customers by phone and e-mail to answer question.

• Preparing closing documents such as appraisals, title searches and other paper work required.

• Communicate with other professionals, including attorneys, county clerks and title companies.

• Effective Communicator: Written and Verbal.. Ability to prioritize effectively.. Ability to exercise discretion.

Sr. Conventional Processor

JPMorgan Chase & Co.

Feb 2008 - Jun 2014 (6 years 5 months)

* Order, appraisals, verifications of employments, credit reports, Homeowners Insurance, Condo & Coop documents.

• Submittted files to underwriting team for review and approval.

• Gathering all underwriting conditions, once file approved.

• Obtained corrections and written explanations of any material differences from facts shown on original application.

• Process loans from initial setup until the file is cleared to closing and then transitioned to the closing dept.

• Generated recognition agreements, FedEx them to all customers who applied for Coop Loans, ordered lien searches once file was aproved, assisted customers with any financials needed for board approval..

• Communicate effectively with borrower, title co., RE agents, attorneys & insurance partners in a professional, positive & assertive manner to make sure the loan meets all required deadlines.

• Gather, analyze and submits all required third party documents, which include but not limited to:

• Appraisal Report, Title, HOI, Payoff’s & etc.

• Required to understand salaried & hourly income calculations and have the ability to accurately analyze basic self-employed income.

• Able to pull credit and check loan applications (1003) against supporting documents and fix errors as needed.

• Assist in answering of high volume calls incomng and outgoing calls.

• Interacting with customers by phone and e-mail to answer question.

• Preparing closing documents such as appraisals, title searches and other paper work required.

• Communicate with other professionals, including attorneys, county clerks and title companies.

• Effective Communicator: Written and Verbal.. Ability to prioritize effectively.. Ability to exercise discretion.

Education

LaGuardia Community College

Associate's Degree, Liberal Arts and Sciences/Liberal Studies Hunter College

LaGuardia Community College

Associate of Arts and Sciences - AAS

Licenses & Certifications

Christine Capandonis - page 4

Customer Service Certification - Citizens

Skills

Phone Etiquette • Confidentiality • Troubleshooting • Technical Support • Written Communication • Teamwork • Reliability • Customer Support • Time Management • SharePoint Christine Capandonis - page 5

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