Melanie M Anderson Cobbins

**** * **** ****** **** Mo 64151

816-***-**** cell 816-***-**** alt#

ad2s8u@r.postjobfree.com

OBJECTIVE

A customer service position:

Inbound calls, Outbound calls, Sales or Management

HIGHLIGHTS OR QUALIFICATIONS

Over 15 years customers service experience

High level of energy and enthusiasm for providing

good customer service and customer satisfaction.

Exceptional telephone etiquette.

Proficient in Windows 2007 Microsoft Word and Excel.

RELEVANT SKILLS AND EXPERIENCE

Customer Service

Ability to quickly establish good rapport with customer assisting them.

Easily adapt to change based on needs of business.

Always maintained a 98% or above on call quality.

Management/Sales

Worked as in charge manager for over 1 year

Overseer of 15-20 customer service reps on night team

Kept track of payroll and various records of documentation

Developed Customer Service rep deviation sheets.

Provided training for new reps in call center.

EMPLOYMENT HISTORY

2009-Present Church Clerk

B.I.G. Vision Church Kansas City, Mo

2008-2008 Customer Service

Apria Healthcare Kansas City, Mo

2005-2007 Assembler

General Motors Corp Kansas City, Ks

2002-2005 Childcare provider

Mel's Tiny Tot Adventure's Kansas City, Mo

2000-2002 Customer Service

Lock line Prairie Village, Ks

1986-1999 Customer Service/Management

AT&T Communications Kansas City, Mo

EDUCATION

F L SCHLAGLE HIGH SCHOOL Kansas City, KS

Diploma

REFERENCES

Provided upon request.

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