Customer Service Inside Sales

JAMIE BADOIS

CUSTOMER SATISFACTION EXPERT

Decatur, GA 30032

************@*****.***

678-***-****

SKILLS/PLATFORMS: Teams/Power BI, Salesforce, Outlook, D365, Microsoft office, Global Systems, Avaya, problem solving, amazing time management and organization, exceptional mindfulness, excellent written/oral skills, ability to use positive language. Authorized to work in the US for any employer

Work Experience

Customer Service Associate/Inside Sales -REMOTE

EcoFasten Solar - Phoenix, AZ

September 2021 to December 2022

• Manage "info@" and "orders@" SALESFORCE cases

• Answer incoming calls and emails in an efficient manner

• Identify customer questions, concerns, and overall needs

• Process purchase orders and quotes

• Address customer complaints in a compassionate and patient manner-(lots of research).

• Redirect customers to appropriate teams and/or departments as needed

• Logistics-Supply and Demand-Warehouse coordination

• Develop professional relationships with ongoing customers through excellent customer service

• Follow-up with callers on complaint and/or question resolution status

• Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction. Office Administrator

GEO TERRA, USA-cUMMING - GA.

March 2021 to May 2021

(COMPANY WENT OUT OF BUSINESS)

· LAND SURVEYING SKILLS

· PREPARED PROPOSALS, LAND RESEARCH RECORDS

· CUSTOMER/FIELD LIASON

DELTA APPAREL - DULUTH, GA

March 2017 to April 2019

· Respond to customer inquiries

· Communicated thru emails, phone, teams, website

· Resolve customer complaints with a positive disposition

· Broad range of product knowledge

· Processed purchase orders and quotes

(NOTE: Nov2019-Mar2021-Worked as a Nanny, Mar2021-Sep2021-was unemployed) Education

2 years of College in English

Dillard University - New Orleans, LA

August 1982 to June 1984

Skills

• Outlook

• Salesforce

• exceptional mindfulness

• D365

• Avaya

• Global Systems

• excellent written/oral skills

• amazing time management and organization

• Microsoft office

• ability to use positive language.

• Teams/Power BI

• problem solving

• Inside sales

• B2B sales

• CRM software

• English

• Customer service

• Communication skills

• Sales

Military Service

Branch: Air National Guard

Service Country: United States

Rank: E4

November 1984 to July 1993

WORKED AS AN AIR GUARD RECRUITER

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