Justine Williams

Senior Service Specialist

Houston, TX 77051

ad2s6i@r.postjobfree.com

+1-713-***-****

To obtain a challenging career where I can utilize my skills and provide outstanding customer service to benefit the organization and clients.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Licensed Insurance Agent

Concentrix (State Farm) - Remote

August 2022 to May 2023

• Bind new quotes for Homeowners, Auto, Renters insurance policies ect..

• Make changes to polices like change of address, adding discounts, replacing policies

• Helping the customer identify the best coverage elections for them and their valuables Customer Service Representative/Sales Associate

Avancor (Arise Platform) - Houston, TX

August 2020 to August 2022

• Taking calls from home for travel agencies and retail stores and internet and cable providers.

• Provide excellent customer service while maintaining values and building relationships.

• Managing my time while making sure I select enough hours required by the individual company to meet the needs of the the organization.

Field Service Administrator

Sunnova Energy Corporation (Solar energy Company) - Houston, TX July 2019 to July 2020

• Solving complex billing issues involving the electric companies

• trouble shooting solar panels for shortage of solar energy produced

• Working with billing, work orders, credit checks, case work, inbound and outbound calls

• Handling Solar Energy accounts and applying work orders as necessary for roof leaks or damage to panels

• assigned technicians to work orders and created their routes for the next day . Reached out to customers beforehand to assure someone would be available for entry of home Patient Access Representative

Memorial Hermann - Houston, TX

December 2017 to April 2019

• Update insurance

• Schedule diagnostic exams and procedures

• rearrange doctors schedules if needed which involved canceling and rescheduling appointments

• worked closely with doctors PA and Nurses

• Apply correct diagnoses codes

• Attach updated orders

• Take up to 100 calls a day

• Maintain good metrics

Patient Access Representative

Parallon/HCA-(EMERGENCY ROOM) - Pasadena, TX

February 2017 to November 2017

• Update insurance

• Schedule diagnostic exams and procedures

• Apply correct diagnoses codes

• Attach updated orders

• Take up to 100 calls a day

• Maintain good metrics

Patient Service Coordinator

MD Anderson Cancer Center (OUTPATIENT) - Houston, TX August 2016 to February 2017

• Triages phone calls for my department

• Schedules appointments for patients tests and scans (Ultrasounds, Bloodwork, CT's etc..)

• Template Maintenance for my Doctors Schedules

• Float to other Doctors when needed

• Check In patients upon arrival

• Follow up on missed appointments for rescheduling

• Respond to inbox inquiries daily for changes or updates Provider Services Specialist

United Healthcare - Sugar Land, TX

August 2014 to May 2016

• Assists providers with authorization, claims and payment inquiries, including, but not limited to, providing claim status, claims/authorization denial rationale, payment status, assistance with EOPs/RAs, billing information, provider portal access, etc.

Education

High school or equivalent

Pearland High School - Pearland, TX

Skills

• Communication (9 years)

• Typing (8 years)

• Scheduling (3 years)

• Billing (2 years)

• Customer Service (8 years)

• Receptionist

• Epic

• EMR

• Excel

• Outlook

• coding

• Clerical

• Medical Billing

• Medical Collection

• Microsoft Word

• Microsoft Office

• English

• CPT Coding

• ICD-9

• Medical Records

• ICD Coding

• ICD-10

• Insurance Verification

• Medical Coding

• Documentation review

• Windows

• Medical documentation

• Medical office experience

• Medical imaging

• Medical scheduling

• Google Docs (5 years)

• Retail sales (2 years)

• Customer support (7 years)

• Laboratory Experience

• Pivot tables (6 years)

• Travel (2 years)

• Attractions (1 year)

• Events management (1 year)

• Medical Terminology

• HIPAA

• Hospital Experience

• Notary (1 year)

• Customer service

• Typing

• Mobile devices

• Google Docs

• Front desk

• Customer relationship management

• Windows

• Clerical experience

• Negotiation

Certifications and Licenses

Property & Casualty License

July 2022 to December 2024

License # 2865164

Additional Information

SKILLS & ABILITIES

ICD-9, CPT-10, & Medical Terminology* Medical Insurance* Excellent Interpersonal Skills* Excellent Phone Skills* Call Center* Various Practice Management Software* Claim Entry & Payment Posting* Records Organization & Management* *HIPAA Compliance* Experienced in MS Office*10 key* Star Navigator* Passport Insurance Verification Systems

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