*** ****** **** ** **

Atlanta, GA *****

404-***-****

ad2s67@r.postjobfree.com

Professional Summary

Goal oriented customer service professional with resilient customer service background developed through management, administrative and staff positions in various industries. Specializes in ability to build rapport with a diversified workforce, demonstrates leadership abilities to resolve issues and maintain speed in execution. Currently seeking to cultivate into a rewarding career as a customer service representative. Transportation Specialist

Date of Employment 2018 – Present

Uber Inc.

Atlanta, GA

● Responsible for transporting people and / or packages within a specific time frame

● Greet riders when they enter vehicle and comply with passenger in-app request

● Provide a safe driving experience for riders

Property and Casualty Pre-licensing Course Completion Class completion date November 17, 2017

Pre-licensing education hours 40 completed

RS Thomas Training Associates, INC.

Atlanta, GA 30339

Care Professional

Date of Employment 2015 – 2018

Supportive Homecare Options Inc

Milwaukee, WI

● Responsible for daily care of clients with disabilities

● Responsible for cleaning the clients home and meal preparation

● Provide assistance to with day to day activities and errands Supervisor

Date of employment 2014 - 2018

JC Penney INC

Milwaukee, WI

● Responsible for answering escalated issues thru e-mail’s and phone calls if requested

● Respond to customers who would like to speak to a supervisor to resolve current matters

● Provide assistance to navigate thru JCP.com mobile application and online website

● Review e-mails to make sure the customers concerns are addressed

● Collections on overdue JCPenney credit card account Administrator

Date of Employment 2012 - 2014

Devon’s kiddie care academy

Milwaukee, WI

Answerable for being in compliance with state guidelines/regulations and overall daycare operations

Managed, facilitate staff of 12 employees on an ongoing basis of new policies and procedures

Supervised human resources issues, leadership behavior and payroll concerns

Maintain and analyze all records of costs reports, inventory of clients, employees and supplies National Field Coordinator

Date of Employment: 2007 – 2012

Johnson Controls

Milwaukee, WI

Accountable for efficiently responding to high volume inbound emergency calls for National and Local Business customers for the United States and Canada

Complete Service Request from e-mails and 24/7 call center, to ensure minimum or no product loss

Dispatch correct mechanic or technician for the issue, HVAC, or Fire & Security

Make certain service is completed in a reasonable time frame documented by the customer contract Manager, Collateral Vault

Date of Employment: 2006 – 2007

Adecco Staffing

Milwaukee, WI

Liable for locating Home Mortgage loans going into foreclosure and deliver them to the correct department from the collateral vault

Promoted to team lead, which managed a team of sixteen people until the project was completed

Promoted to collateral vault manager, performed same duties as team lead. Additions include payroll and direct communication with Adecco staffing regarding employee issues and project progress

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