Tina Heath

**+ years’ experience resolving employee conflicts, hiring, and training new recruits, managing payroll, and improving employee satisfaction and productivity by 25%.

757-***-****

ad2s62@r.postjobfree.com

SKILLS

Communication

Payroll Management

Human Resources Information Software (HRIS)

Teamwork

Interviewing

Conflict resolution

Training

EDUCATION

SHRMS

Online

2023 — Current

Certification SHRMs-CP

Trident Technical Community College

Charleston, SC

2009 — 2010

SHRMS Essentials Certification

GPA: 3.9/4.0

Coastal Carolina Community College

Jacksonville, NC

2000 — 2001

Certified Nursing Assistant I

GPA: 3.4/4.0

Durham Technical Community College

Durham, NC

2002 — 2005

AA for transfer to 4-year College

GPA: Transfer Program

Charleston Southern University

Charleston, SC

2012 —

BA with a strength in HR, Minor in Psych ( 1 year away from Degree) GPA: 2.7

Foreign Institute

Washington, DC

2016 — 2016

Certified to write for Front Office, Electronic Filing Certification GPA: 3.4/4.0

CERTIFICATIONS

Certified Charleston County Guardian Ad Litem

2019

Certifications (Cont.)

Certified Nursing Assistant I (Expired)

2001

Certified SHRMS Essentials

2015

Certified SHRMS-CP

2023 (Completion in May)

HUMAN RESOURCE MANAGEMENT / PAYROLL

HR Manager / Assistant Financial Operations Manager, Sunsations Inc Virginia Beach, VA • June 2022 — Present

• Approved hiring of new candidates

• Interviewed (ZOOM)and worked with Foreign Agents to hire J1s for Seasonal work.

• Advised other managers on human resources issues, such as equal employment opportunity and sexual harassment

• Mediated interdepartmental disputes

• Directed disciplinary procedures

• Served as a liaison with area employment agencies, colleges, and industry associations

• Ensured accurate and timely processing of payroll updates including new hires, terminations, and changes to pay rates

• Supported and maintained the company's HR systems

• Updated employee handbook with changes to background check requirements, onboarding and benefit packages

• Processed employee data and generated HR-related reports using Human Resource Information Systems

• Prepared and maintained accurate records and reports of payroll transactions

• Ensured compliance with federal, state, and local payroll, wage, and hour laws and best practices

• Reviewed employees’ time sheet and scheduled payments

• Collaborated with department managers to compile a consistent list of requirements

• Implemented new policy and procedures, and training programs to increase transparency within the work environment, resulting in 25% spike in employee satisfaction

HR Supervisor / AP Supervisor (3-month Contract), People Share> Sound Structures Inc Virginia Beach, VA • March 2022 — June 2022

• End of Year auditing for ACA, 401K and Workman's Comp

• Handled Renewals of all company policy renewals

• Uploaded AP/AR invoices into business works

• Intake of lockbox payments and distributions

• Worked with General Ledger and Cash flow system balances.

• Maintained applicant tracking system

• Collaborated with department managers to compile a consistent list of job requirements

• Managed payroll, benefits & recruiting for 200+ employee company

• Approved leaves of absence and workers' compensation requests

• Streamlined onboarding process for new hires, reducing average time from 13 to 4 days

• Reassigned employees to new departments or locations as needed

• Served as a liaison with area employment agencies, colleges, and industry associations

• Communicated employer information and benefits to interviewees during screening process Back Office Auditor / Customer Service (Remote), People Share> Virginia Unemployment Commission Norfolk, VA • 2021 — March 2022

• Audit claims from applicant and employer for aligning information

• Request additional information when needed

• Assist claimants with their files and explaining their benefits or lack of benefits awarded.

• Guide employers and applicants in a "How to" maneuver and work through the new Unemployment filing site.

• Collaborate with team members through Zoom, remote desktop, google suites/ MS Suites and Access. Employment (Cont.)

Office Manager / Virtual Assistant, Green Home Solutions Charleston, SC • January 2020 — December 2020

• Appointment setting

• A/R and A/P

• Created electronic documenting and filing

• Scheduled workers for locations

• Researched competitors to align services

(Laid off due to Covid)

Office Administrator for Charleston, SC / Wilmington, NC, HEPACO Charleston, SC • November 2019 — January 2020

• Worked in ADP for Payroll

• Handled training, Workers Comp, Badging, Background checks

• Established and maintained a electronic filing system

• Coordinated travel

• Maintained Office inventory

• Contract writing for customers

• Set up projects and apply bids (Local and Federal)

• Mail distribution

• Facilities Maintenance

• Accounts Procurement

• Requisitions handling

Administrative Assistant (89500 Support), Indus Technology/ SPAWAR Goose Creek, SC • 07/12/2016 — 03/14/2019

• Payroll (DFAS)

• Core duties for contracts, Expense reports

• Set up a tracking tool for personnel actions, travel, awards, retirement, overtime and training

• Coordinated Overseas travels

• Created Awards, Retirement letters for Director of SPAWAR to sign

• Initial trainer for all new hires

• Handled all badging, Network access, health insurance elections

• Handled Maintenance Requests

• Performance evaluator administrator for semi and yearly timeframes

• Apart of 3-person team for Awards Program

• Designed initiative for a "Team Up to Clean up" event that is still in action. Saved Government over 1 million dollars in the recouping of lost equipment.

Executive Secretary to Director / Payroll Technician (GS 8), Department of State Passport North Charleston, SSC • April 2013 — July 2016

● Maintains accurate time, attendance, and daily activity schedules on 235 government employees for WEB TATEL (Payroll) system and labor/statistics report.

● Quickly designed and developed a unique administrative tracking system/database to streamline the process of repetitive data entry.

● Resolves discrepancies between local records and Central Payroll Office.

● Prepares leave balance reports for supervisors reflecting leave accrued and taken for each employee.

● As a liaison to headquarters Human Resources, ensures proper personnel procedures are followed when assisting staff with all personnel-related matters;

In-processing requirements, reasonable accommodation requests, benefits such as paid vacation, sick leave, holidays, life insurance, health benefits, and participation in.

● Handle all PII pertaining to Government Policy and procedures in archiving and disbursing

● Planned travel arrangements for Executive Officer (E-2 Solution database used) Department of State Employment Duties (Cont)

● Supplied advance materials and executed follow-up for meetings and team conferences.

● Designed electronic file systems and maintained electronic and paper files.

● Handled all media and public relations inquiries. Maintained the front desk and reception area in a neat and organized fashion.

● Served as central point of contact for all outside vendors needing to gain access to the building.

● Planned meetings and prepared conference rooms.

● Maintained an up-to-date department organizational chart.

● Issuer of CAC cards for building access to employees and visitors.

● Organized files, developed spreadsheets, faxed reports, and scanned documents.

● Created weekly and monthly reports and presentations.

● Maintained and reserved the executive conference room calendar.

● Conduct research and investigate Payroll guidance and HR policies and aid Upper Management Executive Secretary to Director/ Supply (GS 5), Department of Defense: DECA Agent Cashier (GS6), VA Medical Center

Durham, NC • May 2007 — April 2009

• Maintain and organize office by careful disbursement of travel pay, donations, bill payment and Research.

• Handle receipts, accounts, and checks and balance. Order monies, prepare proper accounting paperwork.

• Set up and maintained donation programs for the VA Medical Center.

• Audit Customer Accounts

The Home Depot- Durham – Cross Merchandiser / Head Cashier / RTV Clerk Dates: 12/15/2005 to 05/2009 (Durham, NC)

• Train, Coach, and develop associates

• Merchandise assistance

• Strong Product knowledge for all Departments

• Supervise the work activities of Cashiers

• Communicate store objectives to Associates using company's programs and tools.

• Engage in coaching for the development of Associates

• Participate in the interview process for hiring

• Provide input into appropriate discipline decisions for associates

• Provide input to Associates on performance appraisals and recommendation on promotions

• Direct supervision of a shift or the coordination of multiple work groups

• Make recommendations concerning selections, termination, and professional development

• Returns to Vendor Clerk- dealing with the in-store contractors and their products

• Correspond with Contractors in trying to receive credit to the store for damaged merchandise

• Cross merchandiser- merchandised the floor, aisles and decorate store for seasonal promotions

• Maintain corporate conformity by following designed measures for smooth operations

• Inventory Clerk

Pro Marketing- Trainer / Merchandiser / Auditor

Dates: 1/07/2004 to 12/2005 (Durham, NC)

• Providing Training services for the Durham, Raleigh, Cary, and Apex North Carolina Home Depots.

• Working independently with headquarters Pro Marketing and Home Depot providing training with merchandising and product knowledge for the flooring department.

• Making sure that the associates/store are conforming to the standards of the individual vendors requests and Home Depot.

• Summit findings to corporate through syncing information from PDA and personal notes taken

• Conduct product inventory and create order requests for merchandise

• Proficient in all of Microsoft Office Excel, Access, Outlook, PowerPoint, Microsoft Word, and Publisher

• Analyze product sales and create reports assisting Home Depot in sales increase Employment (Cont)

Summit Consulting Engineers- Executive Secretary / Travel Organizer / AP/AR Dates: 06/25/2002 to 01/07/2004 (Hillsborough, NC)

• Receiving, Organize Files, spreadsheet set up for sales tracking, contracts, budgeting, payments, and employee time

• Data input for Travel expense reports

• New Hire Intake Coordinator, Payroll Technician, Benefits Counselor

• Billing coordinator

• Accounts receivable

• Mail Technician

• Records Management

• Brochure designer using Print Shop

• Creator of SOPs

• Travel Arrangements for all employees and Senior staff

• Prepare banking deposits

• Bill auditing

United State Marine Corps- Fuel Engineer

Dates: 01/1998 to 07/31/2001

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