Data Entry Customer Service
Resume:
Erica Korsi
**********@*****.***
Senior Tax Analyst: H&R Block Jan. 2016 til April 2020
Assists clients in filing their income tax returns, interviewing clients, collecting and handling PPI, auditing account details, acting as a liaison between client and IRS, data entry, obtaining and maintaining credential hours required by IRS for federal, state, local taxes, filing, answering phone calls, all other office duties required, cleaning, opening and closing office/store. Customer Service
Biller/ Coder Clerk Suzanne Rostimian CPA Jan. 2014 til April 2015
Making sure that codes are assigned correctly and sequenced appropriately as per government and insurance regulations, complying with medical coding guidelines and policies, receiving and reviewing patients’ charts and documents for verification and accuracy, resubmitting electronic CMS1500 with correct codes, answering phone
OutPatientCustomerServiceRep University Health System Aug. 2008 til Dec. 2013
Interviews patients to obtain accurate patient demographic and insurance information, complete the admission and registration of all patients, communicates with privately paying patients about service charges and assists patients with payment arrangements. Collects copays, coinsurance and other monies that may be owed by patients. Collects appropriate forms for admission as required by Medicare, Medicaid, insurance companies and/or other agencies, performs all clerical functions to support patient and unit related activities, serves as a liaison to members and providers and other staff in resolving member service issues, provides information to Community First Health Plan members by phone, mail or in person. Ensures compliance with the Health Insurance Portability and Accountability Act (HIPAA) related policies in regards to all aspects of operations within member services, stocking, cleaning, Coordinates referrals to hospitals and specialists in accordance with HMO/PPO/payor procedures and guidelines.
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