Customer Service Relationship
Resume:
Contact
Education
Phone
ad2s5v@r.postjobfree.com
Scarborough, ON M1P 1S7
Address
Mehereen Javiad
A results driven professional with a proven track record in Sales (Inside Sales), Marketing, Customer Relationship Management and Customer Service. Over a period of 4 years honing expertise in cultivating client relationships, bringing revenue growth with exceptional customer retention also focusing on leveraging advanced Customer Relationship Management (CRM) tools, particularly Zoho and Salesforce to streamline processes and enhance overall efficiency.
Experience
Responsible to guide the team towards sales growth, cultivating client relationships and exceeding sales targets. Strategically maximise sales while maintaining a higher ratio of upsells and improving customer experience. Whilst, also maximizing the conversion of potential B2B, B2C, B2B2C leads.
Maintaining Customer Relationships, acquiring new customers and providing satisfactory results.
Established trust with customers throughout sales process to build ongoing rapport. Built and maintained strong relationships with key clients, increasing repeat business and referrals.
Developed sales leaders to implement and execute strategic initiatives, manage key accounts and close deals.
Maintaining Zoho(CRM) records to convert potential leads. Collaborated with cross-functional teams to align and maximize sales potential. Analyzed sales performance data to initiate revenue-boosting improvements. Played a pivotal role in driving revenue growth by integrating sales strategies with innovative marketing initiatives. Also contributed in understanding market trends with customer satisfaction and conflict resolution to maximise brand value and revenue. Prepared and conducted presentations and marketing strategies. Assisted with marketing outreach efforts via social media, direct mail and emails. Conducted research to build client lists and cold calls to set up initial meetings. Participated in sales meetings by taking notes and providing feedback and follow-up for senior personnel.
Played a vital role in supporting the sales and marketing team, ensuring pivotal growth in the company's revenue and customer satisfaction.
Prepared and conducted presentations and marketing strategies. Assisted with marketing outreach efforts via social media, direct mail and emails. Conducted research to build client lists and cold calls to set up initial meetings. Corresponded with prospective clients to gather background information, sales and marketing goals, business expectations, and other data points. Set and achieved targeted objectives and goals, increasing sales. Senior Sales Executive
Sales and Marketing Intern
Sales and Marketing Intern
2020-2023
2020
2019-2020
Avishkaar Delhi, India
Pyxistechnologies Bangalore, India
Change Institutes Bangalore, India
ad2s5v@r.postjobfree.com
Kenneth Godfrey
Phone:
Email :
Canadian Reference
ad2s5v@r.postjobfree.com
Roshni J
Phone:
Email :
CEO, Change Institutes
References
Seneca Polytechnic
Kristu Jayanti College
Post Graduate Degree Certificate
Bachelors in Commerce
May 2025
July 2021
Microsoft Excel
Microsoft Word
SalesForce
Zoho (CRM)
Monday- 10:00 AM onwards
Tuesday- 4:00 PM onwards
Wednesday- 2:00 PM onwards
Thursday- 4:00 PM onwards
Friday- 8:00 PM onwards
Saturday- 10:00 AM onwards
Sunday- 10:00 AM onwards
Expertise
Availability
Skills
Sales
Trend analysis
Marketing campaign evaluation
Account management strategy
Sales team leadership
ZOHO CRM Software
Customer relations
Salesforce
Upselling and cross-selling
Customer consulting
Conflict resolution
Product knowledge
Brand representation
B2B, B2B2C, B2C sales
International sales
Customer Relationship
Management
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