ABOUT ME

To fine a challenging position in the organization, to with satisfaction

and to perform to the maximum of my ability for a growth of the organization and self. I am a good position that enables me to develop my skills. Makes beneficial use of my previous acquired knowledge and working experience.

WORK EXPERIENCE

Saberul Khan

Date of birth: 11/06/1999

Nationality: Indian

Gender: Male

CONTACT

Lonavala, Maharashtra

410401 Mumbai, India

(Work)

ad2s5m@r.postjobfree.com

+91-860*******

https://www.linkedin.com/in/

saberul-khan-696941282

01/10/2022 – CURRENT Mumbai, India

● Guest Services: Welcoming guests, assisting with check-in and check- out, and providing personalized service.

● Room Preparation: Ensuring guest rooms are clean, well-stocked, and tailored to guest preferences.

● Concierge Services: Making reservations, arranging transportation, and offering recommendations for local attractions and dining.

● Special Requests: Fulfilling guest requests, such as arranging for extra amenities or handling room service orders.

● Personal Assistance: Assisting with luggage, unpacking, and packing, as well as ironing and other personal tasks.

● Privacy and Security: Ensuring the security and privacy of guests, handling confidential information discreetly.

● Problem Solving: Addressing guest concerns and resolving issues promptly and professionally.

● Communication: Maintaining effective communication with other hotel staff to meet guest needs seamlessly.

● Etiquette: Demonstrating impeccable manners and etiquette at all times.

● Attention to Detail: Paying close attention to guest preferences and needs to provide a high level of personalized.

02/05/2022 – 04/09/2022 Rajkot, India

● Responsible for the attending the guest complain and resolving their complain.

● Ensuring the highest standards for food and Beverage service.

● Maximizing all business opportunities to drives sales .

● Maintaining par stock levels and inventory.

● Responsible for training and developing the restaurant staff. 09/10/2020 – 08/04/2022 Gujrat Gir, India

● Responsible for supervises and coordinates activities of staff working in the stewarding department in a hotel.

● Responsible for the charge of inventory management in his department.

● Responsible for makings the requisition items from the store.

● Lead, Train and motivate of the staff.

● Responsible for the cleanlines up keeping sanitation is done by the steward.

● Also responsible for maintains all the records concerning his department.

● Making daily records is used to produce the weekly, monthly and yearly reports of the outlet and department.

● Coordinate with all the department in hotel.

03/06/2018 – 05/10/2018 GOA Arpora, India

● Greeting and assisting guests at the front desk.

● Managing reservations and check-in/check-out processes.

● Assisting with room service orders and housekeeping requests.

● Handling customer inquiries and resolving complaints.

● Learning and using hotel management software.

● Collaborating with various departments, such as housekeeping, maintenance, and food services.

BUTLER Della adventure resort

SENIOR GUEST SERVICE ASSOCIATE ITC FORTUNE

GUEST SERVICE ASSOCIATE Club Mahindra holiday resort INDUSTRIAL TRAINING The Pride Sun Village Resort

EDUCATION AND TRAINING

LANGUAGE SKILLS

MOTHER TONGUE(S): Hindi, Bengali

Other language(s):

English

Listening C2 Spoken production C2

Reading C2 Spoken interaction C2

Writing C2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS

Very good presentation skills 00 20 Good communication skills Performing skills Leadership skills such as servant leadership,motivational leadership style Team player, Team Leader Build network Problem Solving Skills. ... Time Management Skills Professionalism & customer service attitude Hard working, arranged, responsible

ADDITIONAL INFORMATION

Hobbies and interests

COMPUTER SKILLS

Achievement Award

Details Of Passport

● Ensuring the safety and security of guests and hotel facilities.

● Participating in training sessions or workshops related to hospitality and customer service. 09/07/2018 – 08/08/2021 BOLPUR, India

Website https://g.co/kgs/uWQXKN

13/12/2023 Kolkata, India

Website www.sesseamaritime.com

DEGREE IN HOTEL MANAGEMENT BENGAL INSTITUTE Of TECHNOLOGY MANAGEMENT STCW BASIC TRAINING SENSEA MARITIME ACADEMY

Listening music, Travelling, watching movie

● MS OFFICE ( Word, Excel, PowerPoint)

● INTERNET ( OUTLOOK, GMAIL)

● Very good using at internet and browsing.

● Id’s and sap

● Technical Professional of using the various Computer Application. Computer Skills

● Awarded "Employee of the Month" in recognition of exceptional performance in Guest Services.

● Consistently provided outstanding customer service by addressing guest inquiries and resolving issues promptly.

● Received positive feedback from guests, resulting in increased guest satisfaction and repeat business.

● Received a letter of appreciation on 7/07/2023 from a satisfied guest, commending exceptional customer service, problem-solving skills, and dedication to guest satisfaction.

● Maintained a 95% guest satisfaction rate during my tenure, contributing to enhanced hotel reputation and increased customer loyalty.

● Recognized for resolving guest complaints with a 100% resolution rate, ensuring a positive guest experience

Employee Of The Month

Taken Of Appreciation Letter

Passport Details

DECLARATION

Passport no -: W1182029

Place of issue-: Kolkata

Date of issue -: 21/06/2022

Date of expiry -: 20/06/2031

"I hereby declare that all the information furnished above is true to the best of my knowledge. I understand that any false information provided may lead to disqualification from consideration or termination if employed. I am open to verification of the details mentioned in this CV." Declaration

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