ATHENA RAMOS-VEGA

*** **** ***** ******, ***. **C, New York, NY 10029 646-***-**** ad2s52@r.postjobfree.com

PROFILE

Caring, bilingual customer service professional with home health care experience and knowledge of medical billing and insurance.

EXPERIENCE

Guest service cashier 2022-2023 Target TriBeCa Responsible for handling customer purchases and handling payments.Provided excellent customer service.Also did Shipt and pick up . Operator. Utog 2020-2022. Queens New York

Responsible for making car reservations from passengers. Provided customers with pricing of trip and estimated time of arrival for pick up.

Provided customer service, managed telephone calls and forwarded customer complaints to the appropriate person.

Dispatcher 12/2018-03/2019

Liberty Car Service, New York, NY

Responsible for making car reservations from passengers. Provided customers with pricing of trip and estimated time of arrival for pick up.

Provided customer service, managed telephone calls and forwarded customer complaints to the appropriate person.

Home Health Aide 09/2017-12/2018

Allen Care, New York, NY

Provided personal care for elderly patients; including activities and companionship. Assisted with household tasks.

Responsible for documenting services and reporting changes in patient’s condition or incidents.

Escorted patients to medical appointments; reminded and assisted patients with self-administration of medication.

Intern 05/2010-11/2010

Comprehensive Care Management Day Center, New York, NY

Assisted elderly adults, chronically ill, and other participants in the day center.

Promoted and aided participants with recreational activities such as exercise routines, arts, and crafts.

Office Clerk 12/2009-05/2010

Families United for Racial & Economic Equality, New York, NY

Provided customer service support, clerical work and data entry.

Managed heavy call volume; responsible for scheduling or canceling appointments and provided general information.

Assisted with local campaigns focused on fighting structural racism, classism, sexism and displacement of low income and working-class families.

SKILLS

Bilingual (English and Spanish); Microsoft Word, PowerPoint, and Excel

EDUCATION

Certified Medical Biller, Manhattan Institute, New York, NY

Certified Home Health Aide, Premier Home Health Care Services, Inc., New York, NY.

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