Qualifications Summary

My experience has afforded me the opportunity to acquire and advance in several computer applications and skill sets. My knowledge and ability to learn quickly will serve the needs of my employer well and will help me attain my professional goals.

Bilingual – Spanish, English

Efficient Problem Solving

Excellent Communication Skills

Strong Organizational Skills

Quick learner

Microsoft

Professional Experience

Horne- Remote

Case manager – (April 2022- June 2022)

Processed applications for people requesting Covid 19 rent relief.

Checked that application had all required paperwork attached for approval.

Spoke to applicants as well as landlords to request additional information.

Ihss- Hemet, Ca

Caregiver – (December 2021- Present)

As a caregiver, I help people who are disabled with daily tasks that they cannot do on their own. I run errands, take them to doctor visits, light house cleaning.

Instcart/Doordash- hemet, CA

Delivery Driver- (November 2019- Present)

I use both apps to deliver goods to customers that order through the apps. Sometimes it requires that I shop for the items and others that I just pick up and deliver.

Mccrometer- Hemet, CA

Order Processing- (May 2018 – November 2019)

As an order Processor, I use computer programs to enter order requests for water meters from customers.

Atwork staffing- Temecula, CA

Order Processing for Mccrometer- (January 2018 - May 2018)

As an order Processor, I use computer programs to enter order requests for water meters from customers.

Raphael’s Party Rentals- San Diego, CA

Customer Service Representative- (October 2014- March 2016)

As a customer service representative, my duties include taking orders from customers via phone and in person. I make sure orders are routed in the proper manner and are filed correctly by date and last name. I also update training materials, and catalogs for corporate customers for the sales team.

IHSS- Hemet, CA

Caregiver (June 2013- August 2014)

As a caregiver, I help people who are disabled with daily tasks that they cannot do on their own. I run errands, take them to doctor visits, light house cleaning.

G&M Chevron – San Diego, CA

Manager/Cashier/Customer Service (July 2008 – May 2011)

As Manager/Cashier for Chevron, I provide customer service and assistance to customers and attend any complaints made and escalating them properly. I oversee the ordering of product as well as receiving it and stocking it. I maintain a record of store inspections and enter delivery slips into computer system and send them to the main office daily. I am also in charge of getting change from the bank when needed. I oversee 4 other employees and making sure they are performing their job properly with evaluations when needed. I contributed in keeping order and cleanliness inside as well as outside.

Assisted customer with gas pump issues

Keep order and cleanliness inside as well as outside

Help customer with their purchases

Ensured quality customer service and satisfaction

Order products

Receive Products

Enter delivery slips into system

Keep inspection log

In charge of 4 employees

TELETECH CORPORATION – San Diego, CA (September 2006- December 2007)

Member Service Representative (September 2007 – December 2007)

As a member service representative for USAA, I handled in-bound calls to ensure quality service and customer satisfaction in a fast-paced environment.

Assisted members with issues regarding their account

Opened new credit card accounts

Explain the benefits each customer was entitled to

Transferred to other departments as needed

Ensured quality customer service and satisfaction

Quickly and effectively solved customer challenges

To perform at an optimal level, I used the following applications and computer systems:

Internet Explorer

Kronos (time keeping system)

Portal (USAA program)

FDR (green screen)

Avaya (phone system)

Customer Service Representative (September 2006 – January 2007)

As a customer service representative for Best Buy, I handled in-bound calls to ensure quality service and customer satisfaction in a fast-paced environment.

Assisted members with issues regarding their Rewards Services

Quickly and effectively solved customer challenges

Research [Back office]

For lost/stolen cards, assisted customers in obtaining new Reward Zone cards

Helped customers with missing, backordered items and kept contact over the phone and e-mail

Resolved customer concerns in collaboration with other departments.

Promoted to lead team of 15 employees in daily call center operations.

To perform at an optimal level, I used the following applications and computer systems:

Internet Explorer

Kronos (time keeping system)

Avaya (phone system)

Microsoft Outlook/Word

MASTER- AT- ARMS – US NAVY

Military Police (December 2000 – June 2005)

As military police, I provided security in the war against terrorism for military as well as civilian personnel.

Safeguarded naval base Roosevelt Roads Puerto Rico, Naval detachment Vieques (Puerto Rico), Naval base Bahrain (Middle East), naval detachment Jebel Ali, Dubai, Abu Dhabi (U.A.E) and provided peace and order through security patrols and gate watch.

Promoted to field training officer of over 70 military members ensuring that they were properly trained to stand their duties.

Involved in 9/11, Operation Iraqi Freedom, Operation Enduring Freedom, and other high security escorts.

Medals received:

National Defense Service medal

Overseas Service ribbon (four times)

Navy Good Conduct medal

Meritorious Unit Commendation

Global War on Terrorism Expeditionary Service medal

Global War on terrorism Service medal

Flag Letter of Commendation (from an ARMY four star General).

To perform at an optimal level, I used the following applications and computer systems:

Internet Explorer

Microsoft Outlook

Microsoft Word

Microsoft Power Point

Microsoft Excel

Military dispatch system

STAFF MARK – Anaheim, CA

Data entry (September 2000 – December 2000)

As a data entry representative, I entered shipping and receiving information into the system as well as keeping it filed in numerical order.

BAJA DUTY FREE – San Ysidro, CA

Customer Service Representative (October 1999 – August 2000)

As a customer service representative, I greeted customers as they walked in the store and helped them on the sales floor as well as behind the counters.

Conducted inventory and restocking of items as necessary

Packaged items to be sent out to the floor and bagged purchased items

Provided courtesy escort to customers to ensure purchased items were exported out to Mexico.

Education and Training

High School Diploma, montgomery high school – San Diego, California

Southwestern College, Some, coursework completed (60+semester credits) – Chula Vista, California

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