Tiffany Underdown

Rock Spring, GA *****

ad2s4g@r.postjobfree.com

+1-423-***-****

Authorized to work in the US for any employer

Work Experience

Hairstylist/Salon Manager

Southern Sass Salon - Ringgold, GA

February 2011 to Present

Owner and stylist for 21 years! Love the Customers and see the faces Medical Billing Representative

NACS - Chattanooga, TN

June 2008 to March 2009

I currently Did Medical billing and Insurance and Answered Lines for payment for people who needed to pay on their bills! Took credit card information with collections and tried to help them pay on their bill before they were turned into collections and Applied Insurance where it needed to be! Loved my job but My child turned 1 year old and I was able to stay home with him at that time Switchboard Operator

Plastic Surgery Group - Chattanooga, TN

February 2005 to September 2007

Answered 10 lines for all 6 Doctors did all the scheduling for the PSG and all Doctors did surgery for plastic surgery and Hayes Hand center, Filed paperwork and Was in a busy area for multi 10 like of Patients calling for surgery scheduling or for a appointment follow up from surgery! I loved my Jon there, aren’t back to doing Hair!

Front Desk Receptionist, Check In and Check out

East Brainerd Internal Medicine - Chattanooga, TN

May 1998 to 2001

Answered Phones, Did check in and Check out for patients, verified Insurance took payments and did filing for all doctors

Also did collections and CSR and answered 10 multi lines for a line of Drs there, Scheduled appointments and Helped with Insurance and Billing

Customer Service Representative (CSR)

Olan Mills-Studio - Chattanooga, TN

February 1999 to June 2000

CSR rep and Billing for Olan Mills I answered 20 plus lines for Olan Mills and did incoming switchboard for people with questions about wanting to reprint their photos or Take a payment from them on their bill or order more From Olan Mills. It was the Best training for me to learn how to do CSR I moved up to management as was a leader in my department, I loved being on the other side of incoming phones and talking with different people on a daily basis. Education

High school or equivalent

Whitwell High School

Skills

• Medical Billing (10+ years)

• Medical Insurance (5 years)

• Billing (10+ years)

• Customer Service Skills (10+ years)

• Data Entry (10+ years)

• Microsoft Word (10+ years)

• Receptionist (10+ years)

• Scheduling (10+ years)

• Clerical Experience (10+ years)

• Customer Service (10+ years)

• Filing (10+ years)

• Front Desk (9 years)

• Management

• Microsoft Office

• Organizational Skills

• Microsoft Outlook

• Inventory

• Insurance Verification

• Multi-line Phone Systems (10+ years)

• Insurance Verification

• Medical Scheduling

• Multi-line Phone Systems

• Payroll

• EMR Systems

• Medical Office Experience (10+ years)

• Medical Receptionist

• Medical Records

• Typing

• Sales

• Inside sales

• Benefits administration

• Telemarketing

• Administrative Experience

• Microsoft Excel

• Leadership

Certifications and Licenses

Cosmetology License

Assessments

Customer Focus & Orientation — Highly Proficient

March 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Proficiency with Microsoft Office: Mail & Calendar (Mac) — Proficient March 2020

Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I am a very Big people person and I am very Outgoing, I love to interact with others and Treat them the way they should be treated, I love to answer the phones take messages or just deal with customer service and help them with whatever problem they have and try to help them so they better understand things with their Bills, Or help with credits, times are hard these days!

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