Customer Service Desk Technician

Aaron Boddie

240-***-**** (Mobile) ************@*****.*** Maryland

Professional with a combination of hands on technical skills and a passion for working with and helping others. Looking to combine my technical skills with my customer service aptitude in order to be an asset to a professional organization.

TECHNICAL SKILLS

CompTIA ITF+ HTML

Problem Solving VPN Management

Technical Writing

PLATFORMS

Windows 7 Windows 8 Windows 10

Mac OS Android OS IOS

Microsoft Office Suite Windows Environment Microsoft 365 PROFESSIONAL EXPERIENCE

Help Desk Technician 2/19/2019-11/12/2021

Department of Parks and Recreation- Washington,DC

● Maintaining Hardware and Software Efficacy

● Documented incidents and customer complaints as well as suggestions

● Handled and relieved multiple customer and company concerns

● Troubleshooted issues as they arrived

● Handled Cash

● Organizing scheduled events

Front Desk Technician

1/15/2019-11/27/2021

DMV-Capital

● Filed important documentation

● Managed equipment and building material

● Handled cash in large amounts

● Answered customer inquiry

● Maintaining telecommunications and phone conferences Front Desk Technician

2/14/2022-4/24/2023

Piti-Consulting

● Organized Crucial Documentation (Ergo: Transaction receipts and administrative paperwork)

● Managed equipment and building material

● Answered customer inquiry

● Scheduling telecommunications and conferences

Seasonal Guest Advocate

12/8/2023-Present

Target

● Cash Handling in large amounts

● Providing customer service to issues as they arrive

● Ensuring a clean and hazard free environment

● Stocking products on shelves

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