Ramona White

Louisville, KY *****

817-***-****

ad2s2w@r.postjobfree.com

WWW: https://bold.pro/my/ramona-white-230*********/698

Professional Summary

Guest-oriented professional with advanced-level airline customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Friendly, organized and hardworking with strong skills. Looking to leverage my wealth of experience with a position within a dynamic organization for continued growth and learning. PHONE: Customer service expert Upselling proficiency Guest flow management Microsoft Office expertise Process optimization Problem-solving abilities Business development understanding High-energy attitude Promotional support Technologically savvy Courteous demeanor Caregiver Works to improve patient outlook and daily living through compassionate care. Ambulates patient in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements. Provides basic care for elderly patient, including scheduling appointments, managing finances and legal matters. Helps client handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.

Skills

Daily Logs

Generating Receipts

Inventory Management

Cash Supply Orders

Customer Service

Education

May 1969January 2017

Mackenzie High Detroit, MI

High School Deploma

Work History

January 2022 - March 2023

Endeavor Air (Delta Connection - Cincinnati, OH

Flight Attendant

Ensured safety and comfort of customers onboard aircraft.

Verified aircraft and passenger compliance with policies, regulations, and safety guidance.

Resolved passenger conflicts and medical emergencies during flights.

Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

June 2016 - August 2020

Kristen & Daks Hidges - San Antonio

Private Nanny

Prepared healthy, age-appropriate snacks and meals.

Monitored schedules to maintain sleeping, eating, and school schedules for children.

Built positive and nurturing environments to support child social and emotional growth.

Organized and cleaned home after activities by picking up toys and straightening up play room.

January 2012 - January 2016

JP Morgan Chase Bank

Teller

Kept an accurate teller drawer to handle all customer bank transactions

Balanced daily cash deposits and vault inventory with zero error rate

Established new customer accounts including checking, savings, lines of

credit and loans

Delivered prompt, accurate and excellent customer service

Reported daily averages and shortages to operations department

Adhered to strict guidelines regarding financial and customer data to

avoid breaches and information misuse.

January 2009 - January 2012

Private Household, Jane Solc

Nanny

Prepared healthy and well balanced meals and snacks for children

Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games

Regulated children's schedules to balance rest, learning and play

Maintained accurate daily records of children's individual activities, behaviors, meals and naps.

January 1982 - January 2009

American Airlines

Reservations Agent, Cargo/Load Agent, Ticket/ Gate Agent

Provided clients with assistance in preparing required travel documents and forms

Contacted customers to advise on travel conveyance changes and to confirm reservations

Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills

Processed incoming reservation calls and applied up-selling techniques to inform passengers of premium services

Assembled and issued required documentation, such as tickets and itineraries.

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