Shemeka Harper

Memphis, TN *****

ad2s2e@r.postjobfree.com

+1-901-***-****

I am an enthusiastic, self-motivated, reliable, responsible and hard-working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.

Authorized to work in the US for any employer

Work Experience

Organizer

Angelic Cleaning Space Organizer - Memphis, TN

February 2019 to Present

specializes in meticulous tedious cleaning and organizing spaces in homes and businesses for multifunctional use or for utilizing a space to strategically organize the area or space for maximum functionality using various organizational systems and strategies. primarily responsible for coordinating with clients and learning their preferences, traveling to different places, determining areas of improvement, and implementing corrective measures. There are also instances where I must purchase new organizational devices and other fixtures; therefore, it is essential to adhere to the client's budget Customer Service Agent

Radiall USA, Inc.

October 2022 to December 2023

Resolved customer complaints promptly and effectively to ensure high levels of customer satisfaction. Managed customer accounts and ensured timely and accurate processing of customer orders. Answered phone calls and addressed customer inquiries in a professional and courteous manner. Processed orders efficiently and accurately to meet customer expectations and delivery timelines. Handled returns in accordance with company policies and provided timely refunds or replacements. Provided product information and recommendations to customers to assist in their purchasing decisions. Picker/Packer

AmerisourceBergen - Southaven, MS

March 2022 to May 2023

Pulls and packs product based on daily orders. Meets specifics of customer orders in a timely manner. Keeps products separated, organized and in good rotation. Monitors product quality frequently, reporting problems to mitigate safety issues. Reports any mechanical problems. Utilizes continuous improvement mindset and assists in identifying opportunities to improve processes. Follows good manufacturing practices and required work safe practices. Maintains a clean, sanitary, and safe work area. Performs other duties as assigned. Scanning and sorting outgoing Stock Pulling, packing, and loading. Receiving, stocking, and stacking

Sorter/Packer

Amazon Warehouse - Memphis, TN

April 2020 to October 2020

Follow standardized work methods, safety policies, and procedures. Read alpha and numeric codes. Meet required productivity and accuracy standards. Scan product into the system and place into boxes, totes, and onto skids. Receive and sort inventory

Get customer orders ready and pack them up

Load boxes into trucks for shipment

Use scanners to read bar codes on products

View prompts on screens and follow the direction for specific tasks. Troubleshoot problems. Ensure product meets quality requirements

Office Assistant/Dispatcher

JW EXPRESS TRUCKING - Memphis, TN

April 2017 to February 2019

Ensure each customer receives outstanding service. Provide accurate and efficient record keeping for all delivery orders. Complete administrative duties as required. Answer phones and respond to customer requests. Answer customers' questions and provide information on delivery times, trucking information and policies. Accurately complete daily balancing and closing; Communicate with the Yard department regarding order preparation, inventory issues, vehicle loading,etc. Communicate with Sales and Purchasing departments as required regarding orders for delivery, pick-up or transfer.Uphold office cleanliness standards;

Adhere to all health and safety procedures;

Warehouse Coordinator

FedEx - Memphis, TN

June 2016 to May 2017

Overseeing all supply chain operations.

Organizing and managing inventory, storage, and transportation. Analyzing and optimizing logistical procedures.Reviewing, preparing, and routing purchase orders. Ensuring the safe and timely pick-up and delivery of shipments. Monitoring shipments, costs, timelines, and productivity. Addressing and resolving shipment and inventory issues. Liaising and negotiating with suppliers and retailers. Answering customer queries. Cashier

Shell Gas station/ EZ Mart - Memphis, TN

October 2015 to June 2016

responsible for processing and receiving payments and issuing receipts to customers as they leave with their purchases. Cashiers also handle additional items necessary, such as coupons, while providing an excellent customer service experience.

Research Interviewer

Braun Research Inc. - Memphis, TN

April 2010 to July 2014

Identifies, contacts, corresponds with and interviews research study participants, either in person, in a clinical setting, at a subject's residence or by telephone to obtain data for an assigned research project. Education

Bachelor's degree in Data Science

Post University - Waterbury, CT

April 2023 to Present

Associate's degree in Information Technology

Grantham University - Lenexa, KS

June 2021 to May 2022

High school diploma

Oakhaven High School - Memphis, TN

August 1999 to June 2001

Skills

• Windows

• E-commerce

• Marketing

• SAP

• Procurement

• Manufacturing

• Customer service

• Negotiation

• Manufacturing

• Heavy lifting

• Public Speaking

• Sales

• ERP Systems

• Logistics

• Documentation review

• Computer Networking

• SAP

• Procurement

• Transportation management systems

• Cash register

• Supply Chain

• ERP systems

• Research

• Process Improvement

• Typing

• Supply chain

• Order entry

• Continuous improvement

• Data Science

• Analytics

Certifications and Licenses

Driver's License

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