William Bodie

Current location- Bangor-Maine

Contact no: 904-***-****

ad2s29@r.postjobfree.com

CAREER PROFILE:

●Dedicated, innovative, and self-motivated team player; with excellent IT/Computer maintenance, repair and configuration skills and abilities.

●Effectively, professionally, and respectfully represents Information Technology staff members, teams, and their services to the client community.

●Configures and troubleshoots Operating Systems and Database Management Systems. Provides support for all Information Technology products and services.

●Determines and engages in research and in-depth troubleshooting to determine the most effective manner in resolving customer's technical issues and verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.

●Resolves Level I/II and possibly III work orders. Provides necessary change and support documentation.

●Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.

SKILLS:

●Identify networking problems using diagnostic testing software and equipment.

●Installed computers, printers and other electronics

●Installation of Operating Systems, Email Servers and Clients.

●Proficient in Microsoft Office including Word / PowerPoint / Excel.

●Configured and defined parameters for installation/testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, and multiplexers.

●Provided support for all Information Technology products and services. Support included; answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy. It also involved; troubleshooting printer issues and resolving difficulties with audio visual equipment.

●Worked with ConnectWise ticketing system

●Kept records of inventory

●Setup, maintained, troubleshot and repaired VOIP system

●Set up groups, added and deleted in Active directory also reset passwords

●Set up and monitored remote work stations

ADDITIONAL COMPUTER SKILLS

●Networking

●Knowledge in Windows Server 2003,12,16 & 19

●Setup a server/client network

●Installed and Managed Active Directory (Creating users, groups and ACL's)

●Basic setup of 2600 router and 2950 switches and setup RIP, OSPF and VLANS

PROFESSIONAL EXPERIENCE:

Northern Light Health

Desktop Support Feb 2022-Present

* Provide advanced technical support for desktops, laptops, printers, software, and other hardware connected to a user's device.

* Test and evaluate software and hardware products to determine applicability and value to agency operations.

* Actively analyze and evaluate emerging software and hardware technologies/standards.

* Provide training, guidance, support, and direction to junior interns and contractors assigned to your area of responsibility

* Develop appropriate functional and usability standards for the environments.

* Assist in planning and implementing shared software, such as operating systems, configuration management tools, application and development tools, testing tools, etc.

Desktop Support

Rooms to Go Aug 2021 - May 2022

●Driving to multiple locations, and then 1-2 times a week be required to visit other stores within 1–4-hour radius for support related projects. with periodic overnight stays.

●Troubleshooting Citrix, Desktops, laptops, Microsoft products, office

●Troubleshooting network related issues

●Basic networking

●work in Active Directory

●Install, Maintain and Troubleshoot Hardware and Software support

●Onsite, hands-on desktop support

●Work in Windows 10 & 11 environment

●Work in ServiceNow environment

●Work on and maintaining videowall an video boards with audio & video equipment

●troubleshoot printers

●ship equipment and maintain inventory

●Set up maintain & trouble shoot Cisco phones

Desktop Support/ Migration Specialist

Baptist – Jacksonville, Fl. Nov 2019 - June 2021

•Install, configure, and support new hardware and software infrastructure

•Ensure that hardware and software systems are maintained

•Follow specific instructions to troubleshoot and upgrade end users IT workstations

•Provide technical support to users with very different levels of IT knowledge and competence

•Demonstrate a high level of professionalism, interpersonal skills, and team-oriented attitude

•Demonstrate active listening skills with the ability to act with sensitivity and empathize with customer's situation

•Demonstrate compassion and discretion in a patient care environment in support of overall service provided to the customer

Technical Specialist

Ricoh – Jacksonville, FL Oct2017 – Jan 2018

•The main task will be converting all file names to a different format and naming convention.

•Responsible for any or all of the following functions including copy and mail center services, conference rooms and AV management, convenience copier fleet management, and various support services

•Achieves Time Productive statistics by meeting standards established by the facility.

•Demonstrates the ability to calibrate equipment by producing likeness in color and quality as required matching originals

•Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report, in the event of equipment failure

•Performs a full range of servicing and repair service procedures including diagnostics, installation, removal, and retrofits on a core set of highly complex office products

•Performs troubleshooting and repairs or replaces equipment components as necessary

•Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner

System Engineer

Comcast – Jacksonville, FL August2017 – Sept2017

•Manage and monitor all installed systems and infrastructure

•Install, configure, test and maintain operating systems, application software and system management tools Diagnoses and resolves problems using documented procedures and checklists.

•Proactively ensure the highest levels of systems and infrastructure availability

•Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.

•Maintain security, backup, and redundancy strategy

•Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks

•Participate in the design of information and operational support systems

•Provide 2nd and 3rd level support

•Liaise with vendors and other IT personnel for problem resolution

Desktop support Tech / Tier l & ll

GE Capital/Aviation – Jacksonville, FL Sept 2016 – March 2017

•Manage inventory including stocking levels and equipment returns to vendors; shipping and receiving.

•Applies images and configures desktop class machines; test and image desktops/laptops.

•Validates IT related assets

•Diagnoses and resolves problems using documented procedures and checklists.

•Resolve application, hardware and software problems to include maintaining, analyzing, and/or troubleshooting software and computer peripherals.

•Completes end to end desktop activities for installs, moves, adds, changes, updates and projects.

•Provides desktop services to 150 customers following documented processes while providing a good customer service experience to those supported.

Data Migration Specialist

PGA- Ponte Vedra, FL January 2016- Aug 2016

•Office Migration

•Responsible for analyzing the current method of data migration from mainframe application data (EBCDIC format) to distributed database formats (ASCII) and providing recommendations for processing.

•Analyzes the method of transforming existing data into a format for the new environment and the loading of this data into other database structures.

•Reviews existing migration tools and provides recommendations for improving performance of the migration process.

Help Desk Specialist

Edward Waters College - Jacksonville, FL December 2015-January 2016

•Provided technical support to approximately 1200 staff and students.

Field Service Technician

City of Jacksonville - Jacksonville, FL March 2015 to September 2015

•Printer installation and troubleshooting

•PC troubleshooting and repair

•Intermediate knowledge on building PC's

•Trouble shot and replaced/repaired laptop or desktop computer's keyboards, system board, network card, screen, hinges, case and A/C adapters.

•Trouble shot and repaired various Lexmark printers also added printers to the network.

•Performed maintenance and cleaned desktops, laptops and tablets.

•Set up switches to connect all laptops or desktops all on the same network.

Implementation Specialist

Xerox - Jacksonville, FL September 2014 to December 2014

•Removed old printers from the network

•Removed information from the hard drive

•Replaced hard drive with new version and multi-function printer machines

•Added machines to network

•Troubleshot and repaired any issues with printers

Refresh Technician

T-Mobile - Jacksonville, FL July 2014 to September 2014

•Installed new hardware /software systems, ensuring integration with existing networks.

•Installed Operating Systems, Linux, Email Servers and Clients.

•Configured and troubleshot Operating Systems and Database Management Systems.

Desktop Support Technician

Daylight Electric - Jacksonville, FL 2012 to Present - Volunteer

•Desktop Support

•Performs operations and installations of computers and laptops.

•Provides support, maintenance, diagnosis and repair of the hardware and software computer resources and installs personal computers' hardware and associated software necessary for operations.

PC Technician

St. Stephens A.M.E Church - Jacksonville, FL 2012 to Present- Volunteer

•Installs hardware and software systems

•Maintains or repairs equipment.

•Troubleshoots a variety of computer issues.

•Sets up computer security measures.

•Configures computer networks.

•Offers technical support on-site or via phone or email.

EDUCATION:

•Associate of Science Degree in Healthcare Information Technology, Florida Career College - Jacksonville, FL 2013 to 2014

•Associate of Science in Security & Network Engineer, Florida Career College - Jacksonville, FL 2012 to 2013

•Tech Diploma in PC Tech, Florida Career College - Jacksonville, FL 2011 to 2013

CERTIFICATIONS:

•CompTIA A+, February 2019

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