Anne W. Steffensen

**** ******** **** *****

Fleming Island, FL 32003

904-***-****

OBJECTIVE

To obtain a full-time permanent position as a real estate processor, title processor, customer service representative, property insurance support and sales with responsibilities in providing excellent customer service efficiently and in a timely manner.

SUMMARY

• A professional with over twenty (20+) years’ experience in the mortgage industry.

• Underwriting credit authority for Conforming loans.

• Proven management, communication (written & oral) presentation, organizational and interpersonal skills.

• Adaptable & dependable with a determined can-do-attitude who works well in a team player environment or alone remotely.

• Effective in meeting goal deadlines, fast paced environment, self-motivated and results orientated.

• Excellent analytical, mathematical and customer service skills who meet deadlines at a fast pace.

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SKILLS

• Processing of Conforming, Non-Conforming, FHA, VA, USDA, Texas Cash Out, Freddie Mac, Preferred, HARP, Jumbo, DPA (down payment assisted programs), and ARMs.

• Proficient in computer-based applications including, Microsoft Office Word, Excel, Outlook, Encompass, Onbase, Calyx, LoanQuest, AIQ, Fiserv, Mortgage Builder, BeSmartee, IDS, LP/DU Systems and internet based systems.

• Additional Comprehensive understanding of the following: Data Entry, telephone sales, loan prequalification, bank matrix Reviews, real estate loan placement, loan pledging, loan servicing, loan fraud, Section 8 Housing (235 Units) to include onsite inspections, compliant with Federal Guidelines, tax certificate auctions, settled title claims, title fraud, foreclosures,

EXPERIENCE

04/2021- 04/2023 First Federal Bank-Mortgage Loan Processor III 02/2020-04/2021 Churchill Mortgage- Mortgage Loan Processor III 03/2015-02/2020 Carrington Mortgage Services, Jacksonville, FL – Mortgage Loan Processor III-Top Producer 10/2013-03/2015 Farah & Farah, Jacksonville, FL- Legal Assistant 05/2005- 09/2013 Everbank DBA TIAA Bank, Jacksonville, FL- Mortgage Loan Processor IV/Jr. Underwriter. Top Producer for Eight (8) years.

EDUCATION

Keiser University, Ft. Lauderdale, FL - Associates of Arts, Paralegal Studies 4.0 GPA References available upon request.