Nichaka Towns

Riverdale, GA *****

ad2s1r@r.postjobfree.com

+1-404-***-****

Engaging Senior Customer Service Representative with 15+ years of experience in a fast-paced call center environment. Skilled at transforming customer feedback into actionable insights that drive revenue, increase customer loyalty and improve processes. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

General Manager

Title Bucks of Georgia - Atlanta, GA

August 2020 to Present

Oversee, coach, and develop all store Team Members in order to build new business and maintain store profitability. This includes training Team Members on systems, policies, compliance, account management, recovery, and daily performance reports. Manage overall store performance by meeting or exceeding Company performance standards, including Key Performance Indicators (KPIs). Track, analyze, and train Team Members on various performance reports.

Lead your team to reach or exceed sales goals by selling loan or pawn products to consumers, identifying local marketing strategies, leveraging business-to-business partnership opportunities, obtaining referrals, and hosting and participating in community events*. Supervise and maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits. Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

Store Manager

Title Max of Georgia - Atlanta, GA

March 2017 to Present

Direct sales initiatives and deliver effective strategies to achieve branch goals for revenue, growth and profitability.

Increase store profitability through customer relationship development. Accurately determine and/or approve 80%of loan values based off of a comprehensive vehicle appraisal. Maintain 5 software applications when entering new customers and updating accounts. Make decisions to approve or deny the extension of credit within a set authority established by senior management and stet /federal laws.

Prepare and analyze 12 audits annually communicate information as necessary to 3 of companies management.

Complete Monthly Performance Evaluations for store employees Respond to customers questions, complaints and research problem then initiate the problem resolution. Analyze customers accounts, collections calls, skip trace, perform calculations to resolve customers billing issues.

Administrative Assistant ll

Fulton County Government Center - Atlanta, GA

January 2000 to April 2015

Duties & Responsibilities:

• Maintain AMS financial database and prepare budget and financial reports for Land Division meetings . Reconciled invoice documents to their transaction; perform posting procedures to a general ledger. Review financial records for errors to confirm correct postings and payment processing.

• Search public records at the Courthouse for deeds, lease agreements to confirm ownerships interests and terms of lease. Research property tax information on the GIS system to provide property ownership information and real property data.

• Maintain itemized expenditure report of Land & Public Works Capital Improvement Projects and Real Property Acquisitions and Dispositions

• Providing administrative services as required to support Realty Specialists and the Land Administrator in the Fulton County Land Division.

Education

High School Diploma

Avondale High School - Atlanta, GA

1994 to 1996

Skills

• Customer Service (10+ years)

• Scheduling

• Sales

• Customer Service

• Management

• Marketing

• GIS

• Account Analysis

• Databases

• General Ledger Accounting

• Accounts Payable

• Financial Report Writing

• Journal Entries

• Direct Sales

• Account Reconciliation

Certifications and Licenses

GA Driver's License

Notary Public

September 2018 to April 2022

Additional Information

KEY SKILLS

• Sales Force

• Data entry into computer system: Microsoft Office Suite

• Enter data in existing spreadsheet: Bliss: Property & Project Management

• Research, Development, Contracting, Purchasing, & Budget Management

• Enter data in existing databases: TM2, AMS, GIS, BLISS, and Oracle; Update and research information

Contact this candidate