Alain

Santamaria

I T S YSTEM S UPPORT

Details

East Boston, United States

857-***-****

ad2s13@r.postjobfree.com

Skills

Fast Learner

Ability to Work in a Team

Adaptability

Customer Service

Computer Networking

Microsoft Office

Profile

Man Destined to positively impact reality through the interconnection of devices that allow us to recreate 5th Dimension spaces through technology. From an early age I was linked to the niche and the technology market: from the age of 17 I began to interact with computer networks and interactive work environments. Today, at 35 years old, I am accompanied by a great and transformative experience where I have managed to carry out high-impact projects for the public sector, transforming and impacting the health sector by leading telemedicine programs and effectively providing added value to sophistication. of the human being as a species; I am accompanied by a great Projection of the Future and an enormous talent to Continue developing and some weaknesses that I must Strengthen. Employment History

System Admin at Roht Marine LLC, Marshfield

MAY 2020

● IT Support :/ PoE Switches (Unifi Networks), IP Telephony (Vonage Business), IP PoE Video Camera System Manager (Amcrest 32CH), 2 SONOS Audio System with 17 Speakers.IT Support :/ PoE Switches (Unifi Networks), IP Telephony

(Vonage Business), IP PoE Video Camera System Manager (Amcrest 32CH), 2 SONOS Audio System with 17 Speakers.

● Skills: technician support - Windows manager System· NVR · IP Cámeras · IP Phones· LAN-WAN · Ethernet Power (PoE) · Hardware · Microsoft Servers CEO at Dawa Solutions, Medellín - Colombia

AUGUST 2018

Maintain 24/7 Hospital IT operations

Functions:

Corrective and preventive actions to all computer equipment, Keep the Equipment Life Sheet updated, Comply with the Equipment Maintenance Program, Carry out daily checks of the entire Communications Rack. (Server network, telephone plant, switches). verify proper functioning of mail servers, Dynamic DHCP addressing servers, print servers and all Active Directory administration; Administration (ERAC) ESET NOD32 ENDPOINT PROTECTION.

Ensure the proper functioning of stereo equipment, conference rooms, projectors and Wi-Fi zones in the required places.

Support Installation and Configuration of security cameras and access controls. Installation of televisions, video beam and integrated television systems. Assist Health Brigades in isolated districts, installing work environments and providing remote connection to users: (units and workstations mobile printers and laptops)

Verify Backup processes and information backups.

Attention to the end user, resolution of problems via remote / telephone System Admin at Hospital San Juan de Dios, Sonsón - Antioquia AUGUST 2015 — AUGUST 2018

● My experience is based on the computer, technology and telecommunications sector, in high-level technical support for companies and home users, hardware and software support (repair, installation, update, assembly and maintenance of computer equipment both desktops and laptops and printers), knowledge based on design, installation of wireless and wired networks, as well as structured cabling, configuration and installation of switches, Wi-Fi extenders and network points, installation and support for CCTV, DVR, NVR security platforms (antivirus), office automation, among other applications, preventive, corrective and conflict resolution support for various Windows operating systems such as: 98/2000, XP, Vista, Windows 7, Windows 8 and Windows 10/11. I have experience in management and administration of Windows Servers, Active Directory, Terminal Server, GPO, Wsus, backup and virtualization.

I am an agile person in solving and diagnosing problems, efficient communication and customer service, handling very good interpersonal relationships, teamwork and leadership.My experience is based on the computer, technology and telecommunications sector, in high-level technical support for companies and home users, hardware and software support

(repair, installation, update, assembly and maintenance of computer equipment both desktops and laptops and printers), knowledge based on design, installation of wireless and wired networks, as well as structured cabling, configuration and installation of switches, Wi-Fi extenders and network points, installation and support for CCTV, DVR, NVR security platforms

(antivirus), office automation, among other applications, preventive, corrective and conflict resolution support for various Windows operating systems such as: 98/2000, XP, Vista, Windows 7, Windows 8 and Windows 10/11. I have experience in management and administration of Windows Servers, Active Directory, Terminal Server, GPO, Wsus, backup and virtualization. I am an agile person in solving and diagnosing problems, efficient communication and customer service, handling very good interpersonal relationships, teamwork and leadership.

● Skills: hardware · LAN-WAN · printer · Experience de Active Directory · Alimentations a través de Ethernet (PoE) · CCTV de IP · Network-Attached Storage (NAS) · Symantec Endpoint Protection · License de software · terminal server

Help Desk Technician at Enka of Colombia, Medellin AUGUST 2010 — AUGUST 2012

Girardota, Antioquia Department, Colombia

Diagnostics and solutions for computer equipment, both laptops and desktops, implementing repair

tools for operating systems, disk cloning, data recovery, information backup, among others, that

facilitate and optimize the performance of the position and safely guarantee the availability of the

data in any circumstance

• Attention to more than 400 users of the Company. Offering technical support via remote, VPN and

telephone. Achieving in this way to maintain the computer platform in optimal conditions.

• Act for the proper functioning of the company's data processes.

• Hardware and software support, installation of wireless and wireless network points, networks and

structured cabling.

Education

Telecommunications Technology/Technician, Politecnico Jaime Isaza Cadavid, Medellin Colombia

FEBRUARY 2005 — OCTOBER 2010

Computer/Information Technology Administration and Management, Monseñor Victor Weedemann, Medellin

1997 — 2003

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