Customer Service Accounts Payable
Resume:
Anisha Davenport
*********@*****.***
SUMMARY OF QUALIFICATIONS
Payroll Administration using Kronos, ADP and Paylocity
Time and Attendance
Customer Service
Benefits Administration
Employee Updates/Changes/Additions/Terminations
New Hire Onboarding/Personnel File Review
Cash Handling
Filing (File retention)
General Ledger
Answering Phones
Computer (Word/Excel/PowerPoint/Outlook)
Oracle
TIMES
PROFESSIONAL EXPERIENCE
Office and Technical Clerk October 2018 - Present
US Steel
Granite City, IL
Maintain records and files, process mail and provide customer service in person
and by phone.
Creating Weekly Operational Schedules and entering in WFS and work in TIMES
Determine who to be broke in on certain jobs and when. Maintain records for audits.
Ordering supplies for office, maintain supplies needed
Creating Work Requests for equipment, heavy equipment, trains, Safety
Schedule Training and in some circumstances set up training for employees (Confined Space, ASA, Gas Rescue)
Environmental documents – distribute, store, review, audits
Preferencing of jobs in Operations
Scheduling operations for down days.
Schedule yearly vacations and single days for Operations
File personal items for maintenance and operational employees, file all documents needed for audits or that need to remain on file for any certain length of time.
Office Clerk August 2017-October 2018
AZZ Galvanizing
St. Louis, MO
Maintain records and files, process mail and provide customer service in person
and by phone.
Organize freight for customers' orders.
Communicate with customers about orders, schedules and complaints.
Input customer work orders and production reports.
Manage accounts payable.
Prepare invoices.
Assisted payroll department weekly with processing, payroll disbursement, payroll reconciliations, time and attendance, running payroll reports, file maintenance.
Fielded calls from employees regarding payroll issues; provided a friendly and caring atmosphere to employees who were in need of immediate payroll reviews.
Store Administrator December 2014 – June 2017
Fresh Thyme Farmers Market
2235 Highway K O’Fallon MO 63368
Prepared corrections and check requests for biweekly payroll.
Reviewed, corrected, submitted, and processed time punches, edits, and information to payroll.
Acted as the liaison between the employee and the payroll department.
Reconciled store payroll to the labor distribution bi-weekly and ensure that labor reported in the general ledger is accurate.
Enrolled and terminated employees on all benefits plans, including medical, dental and 401(k).
Ensured all employee terminations are documented and final checks are issued in accordance with state law.
Filed and followed up on all workers compensation claims and reports status weekly to support office.
Prepared general ledger reports weekly for department manager’s review.
Submitted all pay forms for new hires, terminations and changes and ensures employee records are appropriately documented.
Ensured all new hire paperwork is in order before employees begin work, specifically I-9 documentation and background checks; including submitting and making sure background check has cleared.
Maintained accurate staff personnel files on all employees.
Reconciled daily EFT deposits and EFT off-line declines and charge backs.
Reconciled all types of tender to the daily sales spreadsheet.
Placed and processed gift card orders for store.
Submitted manufacturer coupons weekly for reimbursement.
Initiated credit applications for all new vendors and sends them to BSO for approval.
Reconciled receiving reports for vendor invoices daily, and reviews vendor statements.
Entered data for store invoices and/or reconciles invoices to Back Door Receiving system.
Reconciled monthly vendor statements and maintains detailed vendor invoice files.
Reported cash, sales, inventory, and accounts payable discrepancies or suspicious activity to the Store Director.
Maintained in-store monthly calendar and office supplies.
Ordered office supplies and uniforms.
Performed other duties as assigned.
Automated Service Representative March 2014 – November 2014
Gateway Metro Federal Credit Union
1001 Pine Street St. Louis, MO 63101
ATM maintenance, ATM balancing, cash handling, opening and closing ATM/Debit cards, answering phones, filing (alphabetical and numerical) daily reports.
Phone Representative June 2010 – March 2014
United Health Group
13655 River port Drive Maryland Heights, MO 63043
Answered incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs).
Focused on resolving issues on the first call, navigate through the appropriate computer system(s) to identify the current status of the issue and provide appropriate response to caller.
Delivered all information and questions in a positive, conversational and compassionate manner to facilitate developing a relationship with the provider, while providing the best customer service experience possible.
Completed the documentation necessary to track provider issues and facilitate the reporting of overall trends.
Met the performance goals established for the position in the areas of: efficiency, call quality, provider satisfaction, first call resolution and attendance.
MSR/Teller May 2005 – March 2010
Processors Community Credit Union
2400 Madison Ave Granite City, IL 62040
Handled incoming phone calls from members and other departments to research errors and member issues.
Listened, identified, and recommended products and services to help meet members' needs.
Handled all member problems and complaints with professionalism.
Accepted retail and/or commercial deposits, loan payments, process checking and savings account withdrawals.
Cashed checks.
Maintained an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary.
Balanced cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks.
Processed credit card cash advances.
Assisted in ordering, receiving, verifying, and distributing cash.
Answered customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line.
Provided additional products including Cashier’s Checks, Personal Money Orders.
Assisted customers in accessing safety deposit boxes.
Was responsible for bank opening and/or closing.
Maintained the highest level of confidentiality with all information obtained.
Represented the bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers.
Complied with all department and company policies, procedures and regulations.
Other duties as assigned.
EDUCATION
Granite City High School
High School Diploma
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