KENYJA LEWIS

ad2s0h@r.postjobfree.com

409-***-****

Dedicated and organized Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Motivated professional offering Bachelor in Business Management. Which adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time. EXPERIENCE

09/2014 – CURRENT

MANAGER, MATTRESS FIRM

Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage. Managed inventory tracking and physical inventory counts to minimize loss. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties. Generated repeat business by responding to customer concerns with friendly and knowledgeable service. Achieved sales quota of

$10,000 by incorporating social media and brand marketing. Diminished total loss by 100% by implementing effective operational improvements. Boosted sales by [85] % by cultivating customer rapport and delivering Summary Skills Experience superior customer service.

08/2011 – 09/2014

MANAGER, RED LOBSTER

Performed opening and closing procedures each day. Updated computer systems with new pricing and daily food specials. Optimized profits by controlling food, beverage, and labor costs daily. Prepared weekly payroll to keep up with projected weekly revenue. Managed daily operations and processes for reservations, budgeting, and forecasting. Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality, and customer satisfaction. Scheduled and directed staff in daily work assignments to maximize productivity.

11/2003 – 06/2011

BEVERAGE MANAGER, APPLEBEE’S

Minimized loss and misuse of equipment through proper restaurant supervision and staff training Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking. Purchased goods and ingredients needed to make beverage. Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank

EDUCATION

SEPTEMEBR, 1998

BACHELOR OF BUSINESS ADMINISTRATION, CHICAGO STATE UNIVERSITY

SKILLS

● Employee supervision and motivation

● Store operations oversight

● Store opening and closing procedures

● Root cause analysis Proficient

● Proficient in Microsoft

● Recruiting and hiring

● Purchasing and planning

● Profit and loss accountability

● Schedule management

● Performance improvements

● Health and safety compliance

● Business and Operations Management

● Teambuilding Critical thinking operations

● Cost reduction and containment

● Business Strategy Development

● Retail operations management

● Business Administration

● Troubleshooting and problem solving

● Project management Revenue generation

● Microsoft Office Communications

● Client Relationships

● Multi-site operations

● Marketing Invoice processing

● Health and safety compliance

● Project management Revenue

● Spokesperson experience

ACCOMPLISHMENTS

Awarded “Top Sales Manager of the Year” in 2020 Inducted into the Million Dollar Writers Club Highest Google reviews in the District 500 reviews. Drove 85% improvement in 6 months profits through aggressive marketing and local promotion. Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics. Consistently maintained high customer satisfaction ratings. 2

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