Darrilyn M. Dionne

*** * ******** ***

Apt E***

Airway Heights, WA, 99001

Cell :509-***-****

Email: ad2rz5@r.postjobfree.com

Objective Energetic and reliable Office Manager skilled at working with a diverse group of people. Strong organization, communication, and relationship-building skills. Eager to bring strong administrative skills to a growing company in need of top-level support.

Experience Amazon

July 2020 to December 2020

Responsible for carrying out an array of duties such as receving and processing incoming stock and materials.

Picking and filling orders from stock.

Overseeing the packing and shipping of orders.

Managing, retrieving and organizing stock.

Angel Senior Care Spokane, WA – Office Manager

April 2019 to March 2020

Analyzed and optimized operations including bookeeping, payroll, supplies and other clerical services.

Supervised a team of 22 CNA’s to ensure workflow was well prepared and ran smoothly.

Managed Invoices from vendors to assist in the accounting Department.

Lenoue Integrative Medicine Spokane, WA..-Office Manager March 2016 to March 2017

Staff scheduling for three Doctors, and two Massage Therapists.

Responsible for all Insurance billing involving all Private Pay Clients.

Maintained Files for all Patients

Utilized a three line phone system.

Bank deposits at the end of each day

Used spreadsheet, accounting and word processing software, in addition to office equipment, which included fax machines, credit card machines and dictation equipment.

Processed insurance forms, prepared reports and assisted Physicians with various presentations or articles. Using my knowledge of medical procedures and customer service. they record medical histories and schedule patients for hospitalization or other procedures.

Recorded medical histories and schedule patients for hospitalization or other procedures.

Rathdrum Counseling Center Rathdrum, ID.-Office Manager January 2013 to March 2016

Organizes Staff scheduling for 5 Clinicians to include the agency Physician.

Responsible for all Insurance billing (Blue Cross/Blue Shield, Regence and TRICARE) involving Private Pay Clients.

Monitores clinic procedures related to insurance and billing and solve clients’ queries regarding insurance renewal and expiry.

Clerical Management utilizing Business Psychology Associates program (BPA), Web Infrastructure for Treatment Services (WITS), Department of Health and Welfare (DHW) for all co-occurring disorders for all eligible clients.

Completes dictation for the Physician allowing him to freely explore his thoughts and can feel confident that all of his patients’ symptoms and treatments are recorded.

Maintains Files for all Substance Use Disorder (SUD) and Mental Health Clients.

Provides weekly updates for all BPA Clients in WITS including re- authorization time frames, treatment plan update time frames and discharge timeframes.

Verifies Medicaid eligibility through the OPTUM Idaho website.

Provides support and performs regular Quality Assurance reviews for client intake, registration, and scheduling procedures.

Monitors all office equipment and facilitates repair or replacement as per company lease agreement.

Coordinates all communication between various State Probation Agencies within the Idaho Department of Corrections and Rathdrum Counseling Center.

Arranges Client intakes from Child Protective Services (CPS) for Idaho and Washington State.

Army and Air Force Exchange Service Fairchild AFB, WA. - Marketing Coordinator

August 2008 to November 2012

Implemented marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars.

Tracked product line sales and costs by analyzing and entering sales, expense, and new business data.

Prepared marketing reports by collecting, analyzing, and summarizing sales data.

Kept promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt.

Supported sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests.

Researched competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases.

Hill AFB, UT. Civil Service GS-7-Management

Assistant/Marketing

October 2005 to August 2007

Provided direct Management and organization assistance to the Operation Support Division.

Managed less complex resource programs, prepare special reports and correspondence, maintain accurate management records, provide graphics and support to the Director and personnel.

Served as the Program Support Administrative Coordinator.

Ensured that all required administrative details associated with the day-to-day operations of the Operations Support Branch were conducted in compliance with the established policies and procedures.

Developed computer graphics, charts, reports and spreadsheets. Hill AFB, UT. Civil Service, GS-6-Division Secretary October 2002 to August 2005

Served as the principal office assistant performing various clerical and administrative duties to support the A-10 Weapon System Programs Office.

Performed various secretarial work involving independent judgment requiring accuracy and speed.

Prepared and assisted in the preparation of correspondence, reports, budget documents, manuals, minutes, agendas and other written material by gathering information and source documents.

Edited and proofread all out going documents for the Director.

Made all travel arrangements for the Director.

Managed payroll for a Staff consisting of 150 Employees. Lajes Field AB, The Azores Portugal. Civil Service, GS-5-Branch Secretary

October 2000 October 2002

Served as the Branch Secretary for the Medical Operation Squadron.

Created complex and confidential medical reports and correspondence for the Squadron Commander.

Maintained the time schedules and records of the medical staff and other Division employees.

Opened, screened and routed all divisional mail for the Commander.

Maintained and assembled the medical charts of patients being treated by Clinical Division Director and other professional staff.

Compiled comprehensive statistical data and reports for the Commander.

Education/Supplemental

Information

Northwood High School, Northwood OH. Diploma 6/1995 Properly advises Office staff in accordance with rules, regulations and policies to ensure consistency and regulatory compliance. Accurately establishes, maintains and updates file system to enable quick and efficient retrieval of information. Appropriately prepares and submits timesheets, travel orders file plans and supply requisitions in a timely manner. Effectively uses Word processing software to prepare, maintain and update accurate and useful documents. Efficiently maintains calendar and promptly informs supervisor of any changes or conflicts. Courteously and promptly reminds supervisor and others of scheduled events to ensure timely attendance and/or of commitments made at meeting or conferences.

References Available upon request

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