Kathleen Clevenger

Phone Number 386-***-****

Email ad2ryp@r.postjobfree.com

Address Lake City, FL 32025

SKILLS

EXPERIENCE

Merchandiser

SPAR Merchandising, Lake city, Florida Apr 2019 - Present Advisory Board Member volenteer President

Voices for Children, Lake City, Florida Apr 2018 - Present Detail-oriented and results-driven individual with experience in retail merchandising. Proven track record of achieving sales goals while monitoring inventory levels and maintaining relationships with vendors. Adept at developing product displays and promotional strategies to drive sales.

• Floor Set Design • Store Maintenance

• In-Store Support • Order Supplies

• Markdown Procedures • MS Office Proficiency

• POS Systems Knowledge • Vendor Relations

• Critical Thinking • Display Resetting

• Restock Shelves • Tag Merchandise

• Merchandising and Display • Planogram Design

• Product Merchandising and Distribution • Organized Paperwork

• Product Signage and Labeling • Customer Relationship Management

• Credit Card Applications • Merchandise Collection

• Reading Comprehension • Inventory Management and Planning

• Merchandise Stocking and Replenishing • POS

• Mathematics • Judgment and Decision-Making

• Maintained product rotation by checking expiry dates or damage.

• Read POG and schematic at Family Dollar

• Implemented store layout changes, including the addition of new fixtures.

• Collaborated with store managers to ensure compliance with corporate guidelines.

• Executed planogram, pricing, and signage updates, fostering exceptional customer experiences.

• Stocked shelves, racks, and cases with new or transferred merchandise.

• Cleaned display cases, shelves, and aisles.

• Disposed of damaged or defective items.

• Provided advice on policy development, organizational structure, financial management, and risk assessment.

• Developed and implemented strategic initiatives to increase board effectiveness and engagement. Child Advocate Volunteer

Guardian ad litem, Lake City, Florida Apr 2013 - Present

• Reviewed financial statements and offered recommendations on cost optimization strategies.

• Provided guidance on ethical decision-making processes throughout the organization.

• Analyzed data to identify areas of improvement in corporate governance policies and procedures.

• Recommended changes in policies or procedures based on feedback from shareholders or customers.

• Collaborated with internal teams to ensure that goals were met in a timely manner.

• Drafted presentations for board meetings outlining new initiatives or projects.

• Acted as an ambassador for the organization at conferences and other events.

• Assisted with developing succession plans for executive positions within the company.

• Participated in community events as an ambassador for the organization's mission and goals. Participated in board meetings to discuss company policies and issues, performance reports, and future endeavors.

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• Informed committee and board about trends, issues and problems to facilitate policy-making.

• Engaged in fundraising efforts resulting in significant donations from various organizations.

• Developed strong relationships with staff members to ensure the success of organizational initiatives.

• Demonstrated excellent problem-solving skills by resolving conflicts between board members and staff.

• Provided support and guidance when needed during executive recruitment processes.

• Convened with executive-level staff to assess needs and provide necessary support.

• Prepared for meetings by reviewing agenda and supporting documentation. Facilitated discussions among board members regarding complex topics such as business strategy or risk management.

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• Managed and coordinated board meetings, ensuring all agendas were met in a timely manner.

• Delegated tasks to members of committee to execute board's objectives. Monitored activities of committees created by the Board in order to ensure compliance with established standards.

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• Advocate for foster children in the 3rd Circuit in Florida

• Have to visit child once a month and report to court on how the case is going. Assisted clients in navigating legal systems, ensuring that they had access to appropriate services and resources.

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• Collaborated with team members on various projects related to child welfare initiatives. Developed relationships with court personnel, social workers, school administrators, health care providers, foster care workers, and others involved in the advocacy process.

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• Worked closely with local law enforcement to protect victims of abuse or neglect.

• Coordinated with other organizations and agencies as needed to provide resources for clients. Maintained accurate records of client interactions, documenting all relevant information according to established procedures.

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Provided support to families and children in crisis situations, demonstrating strong interpersonal skills and a commitment to helping those in need.

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• Established trusting relationships with clients through regular follow-up contact.

• Developed case plans for individual clients based on their unique needs and goals.

• Attended court hearings when necessary to advocate for the rights of vulnerable children. Merchandise Associate

Kalan LP, Lake City, Florida Aug 2019 - Jun 2021

Certified Optician

Superior optical lab, Lake City, Florida Feb 2008 - Aug 2010 Provided emotional support for clients during difficult times by listening without judgment and offering guidance where necessary.

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• Served as an ambassador for the organization at conferences or public events. Facilitated meetings between parents, teachers, and other professionals to ensure the best possible outcome for the child.

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Facilitated communication between social workers, parents, schools, and other stakeholders to ensure the best interests of the child were met.

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• Attended meetings with school administrators regarding students who may be facing difficult family situations.

• Compiled reports detailing the outcomes of investigations into cases of suspected child abuse or neglect. Researched current trends concerning child welfare issues in order to develop new strategies for addressing them.

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• Conducted home visits to assess the safety and well-being of children in question. Participated in community outreach programs designed to educate parents on proper parenting techniques and available resources.

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• Maintained contact with foster families throughout the adoption process to ensure successful placements.

• Supported families through court proceedings by providing legal advice and resources.

• Collaborated with local law enforcement agencies to investigate cases of child abuse or exploitation.

• Developed and implemented advocacy plans for children who have been victims of abuse or neglect.

• Ensured that relevant laws pertaining to the protection of minors were followed at all times. Reviewed case files regularly to ensure all necessary steps were taken when dealing with reported incidents involving minors.

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• Maintained case history records and prepared reports. Liaised between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help children facing disabilities, abuse, and poverty.

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Addressed legal issues, such as child abuse and discipline, assisting with hearings, and providing testimony to inform custody arrangements.

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• Arranged store shelves or display areas as required by each store.

• Stocked product and maintained displays according to merchandising standards.

• Greeted guests and gauged their interest to provide appropriate sales recommendations.

• Maintained product rotation by checking expiry dates or damage.

• Demonstrated ability to effectively interact with customers and provide excellent customer service.

• Placed price and descriptive signs on backdrop, fixtures, merchandise, on floor.

• Drove customer service through integrity of merchandising and accuracy of store pricing and signage.

• Utilized effective communication skills to ensure smooth operations in the store.

• Worked collaboratively with team members to meet operational goals within set deadlines.

• Assisted the merchandise set-up team with plan-o-grams, merchandise placement, and inventory control.

• Examined stock, verifying conformance to quality standards.

• Briefed staff on stock display and rotation for optimizing space.

• Participated in weekly meetings with internal stakeholders to review progress against objectives.

• Skilled at performing minor repairs such as replacing screws, nose pads, or temples on glasses frames.

• Demonstrated ability to work collaboratively with other healthcare professionals when needed.

• Familiarity with ophthalmic terminology and abbreviations used by optometrists and ophthalmologists.

• Proficient in utilizing various diagnostic instruments including auto-refractors and keratometers. Demonstrated expertise in fitting, adjusting, and repairing eyeglasses and contact lenses to meet customer needs.

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Proficient in operating automated lens edging machines to cut lenses according to specifications provided by optometrists or ophthalmologists.

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• Adept at preparing sales invoices for completed orders accurately and promptly.

• Capable of teaching patients how to properly insert, remove, care for, and store their contact lenses correctly. Well-versed in educating clients regarding proper use of eyeglasses or contact lenses after dispensing process is complete.

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• Proficient in using lensometer to measure optical characteristics of lenses and frames.

• Familiarity with Occupational Safety and Health Administration regulations pertaining to eye safety equipment.

• Skilled at maintaining cleanliness standards throughout the dispensary area according to established protocols. Adept at providing professional advice on selecting eyewear based on individual lifestyle and vision requirements.

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Expertise in maintaining inventory records of frames, lenses, and other related products within the dispensary area.

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• Able to verify accuracy of prescriptions against physician's written instructions prior to filling orders.

• Able to accurately record patient information into computer systems for efficient data management.

• Experienced in recommending appropriate corrective lenses for customers' vision problems.

• Provided excellent customer service to patients, ensuring their satisfaction with the services provided.

• Maintained accurate records of customer orders and prescriptions using a computerized system. Educated customers on lens types, frames, tints and coatings available in order to help them make informed decisions.

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• Trained new staff members on proper use of optical equipment and office procedures.

• Entered new patient information into computer to file and manage patient charts.

• Processed payments for purchases made by customers using point-of-sale systems.

• Pre-tested patients by taking images of eye with optimal equipment.

• Attended seminars or workshops related to new technologies in the field of optometry.

• Adjusted frames and lenses according to customer specifications while providing advice on fit and aesthetics.

• Ordered contact lenses from suppliers based on patient's prescription requirements.

• Adjusted wide variety of frames to maximize comfort and use.

• Provided assistance to walk-in patients in need of eyeglass adjustments and minor repairs.

• Managed inventory levels by ordering supplies when needed and maintaining an organized stockroom.

• Demonstrated correct way of placing contacts into eyes, teaching patients to care and clean for contacts.

• Assisted customers in selecting fashionable frames that complemented their facial features.

• Conducted follow-up visits with patients to ensure proper fitting of eyeglasses or contact lenses.

• Ensured compliance with all applicable laws regarding health care privacy regulations.

• Assisted patients with frame and lens selection by acquiring accurate measurements for proper fit.

• Helped patients pick glasses best suited for lifestyle and work.

• Operated manual lensometer and other tools to achieve proper fittings and adjustments for clients. Jewelry Department Manager

Walmart, Lake City, Florida Feb 2005 - Jan 2008

• Demonstrated strong knowledge of optical products and services as well as eyewear fashion trends.

• Wrote clear, detailed work orders and instructions for grinding lenses and fabricating eyeglasses.

• Developed relationships with vendors to obtain best prices for optical products or supplies. Performed detailed eye examinations and assessments for customers in order to determine their eyewear needs.

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Performed administrative duties, such as tracking inventory and sales, submitting patient insurance information and performing simple bookkeeping.

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• Recommended specific lenses, lens coatings, and frames to suit client needs.

• Arranged and maintained displays of optical merchandise.

• Repaired damaged frames.

Assisted clients in selecting frames in flattering styles and coordinated to facial and eye measurements and optical prescriptions.

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• Ordered and purchased selected frames and lenses. Measured clients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes.

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• Sold goods such as contact lenses, spectacles, sunglasses, and goods related to eyes, in general.

• Maintained records of customer prescriptions, work orders, and payments.

• Determined clients' current lens prescriptions using lensometers or lens analyzers and clients' eyeglasses.

• Heated, shaped, and bent plastic or metal frames to adjust eyeglasses to fit clients.

• Obtained customer's previous record, and verified prescription with examining optometrist and ophthalmologist.

• Inserted, removed, and care for contact lenses.

• Assembled eyeglasses by cutting and edging lenses and fitting lenses into frames.

• Ground lens edges, and applied coatings to lenses.

• Verified that finished lenses are ground to specifications.

• Instructed clients in how wore and cared for eyeglasses.

• Negotiated contracts with vendors while maintaining a focus on cost savings initiatives. Evaluated effectiveness of existing policies related to returns and exchanges, warranties, repairs., then recommended changes as needed.

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• Developed creative merchandising plans that highlighted seasonal collections or special promotions.

• Conducted regular meetings with staff to review performance metrics and discuss goals. Managed stock ordering process from vendors, reviewed invoices for discrepancies, and tracked shipments until delivery.

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• Performed daily audits of jewelry displays ensuring accuracy of inventory levels.

• Provided ongoing training to staff on proper display of merchandise to maximize sales opportunities.

• Implemented safety protocols designed to protect valuable items from theft or damage.

• Mentored new employees on sales techniques, product knowledge, and customer service.

• Created and managed budgets for purchasing jewelry supplies and inventory.

• Utilized point-of-sale system to track sales data, generate reports, and monitor purchase patterns.

• Organized promotional events to showcase jewelry collections and attract customers.

• Inspected all incoming merchandise for quality assurance prior to stocking shelves or displaying items.

• Led and directed team members on effective methods, operations and procedures ABO Certified Optician

Walmart, Lake City, Florida Nov 1996 - Feb 2005

EDUCATION

High School Diploma

Columbia high school, Lake City, Florida Jun 1993 CERTIFICATIONS

• Implemented and developed operational standards, policies and procedures.

• Oversaw personnel to maintain adequate staffing and minimize overtime.

• Verified that finished lenses are ground to specifications.

• Instructed clients in how wore and cared for eyeglasses.

• ABO CERTIFIED OPTICIAN

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