Marie Christelle Mong

ad2ryc@r.postjobfree.com Tel: 647-***-****

** ******* ********,

Brampton, ON

L6V 3N6

Tel: 647-***-****

ad2ryc@r.postjobfree.com

PROFILE

Enthusiastic, analytical, always willing to learn, eager to meet challenges

Good at noticing, results-driven and innovative-thinking team player and full commitment to quality and client satisfaction

Highly ethical, excellent listening and presentation skills, excellent interpersonal skills, organizational and prioritizing skills

“Can do attitude”, multi-tasking skills, multicultural exposures, open, courageous and caring for others

Experience with MS office products and internet base applications

Always willing to learn new procedures, software applications and methodologies

Willing to relocate and bilingual (French and English) CORE COMPENTENCY

Competent in taking vital signs like temperature

Ability to transfer client from various positions (bed to wheelchair and vice-versa)

Excellent ability to perform oral hygiene on client

Ability to clearly and concisely compose and/or edit correspondence, reports and manuals to requestor provide information

Ability to identify and assess problems, explore options and implement appropriate solutions using applicable policies and guidelines.

Ability to calmly listen, assess and clarify problems and respond with options to clients, co-workers and/or vendors who may be angry, confused or upset

Ability to verbally provide clear, concise and accurate explanations of policies, procedures, entitlements and other information to internal and external stakeholders

Ability to work independently and work co-operatively with others in a team environment to establish, build and maintain positive work relationships and to ensure deadlines, goals and objectives are met BACKGROUND

Took care of sick mum and grandparent (until their passing away), friends grand mum (Part time-until their passing away during a 4 year period)

Provide companionship, social and emotional support to clients

Assisted in dressing and bathing

Assist in errands and shopping activities

Perform housekeeping duties and laundry

Remind person to take medication

Support clients in meal planning, preparation and serving WORK & LEADERSHIP EXPERIENCE

Bilingual Customer Service Consultant Jan 2021-Oct 2023 Parfums de Paris (Parfumerie); Douala

Handling inbound and outbound calls from customers/cardholders regarding their accounts

Manage orders; provided order status and tracking information, initiated return request as necessary

Deliver prompt, courteous and quality service in accordance with policies and standards

Communicate and coordinate with internal departments

Use computer and software applications such as Word processing software, Spreadsheet software, Database software Receive and log complaints and actively seek to find solutions to client. Marie Christelle Mong

ad2ryc@r.postjobfree.com Tel: 647-***-**** Insurance Consultant/Customer service Coordinator Mar 2017 - Jan 2021 SOGECA Inc. Douala, Cameroon

Handle inbound customer inquiries and offered solutions that improved customer satisfaction and company profitability

Manage orders; provided order status and tracking information, initiated return request as necessary to meet the demands of the customers

Manage and coordinate the daily routing of field agents

Utilize efficient trouble-shooting skills to resolve customer issues and encouraged continuous feedback

Provide innovative ideas on how to serve customers efficiently and to improve communication with other company departments

Maintain records of customer interactions and transactions

Coached and trained co-op students

EDUCATION

Bachelor of Arts in Management and Economics (Option Communication/Advertising) Oct 2018 - Jul 2019 Institute Superieur de Management (ISMA) Douala, Cameroon SKILLS, ACTIVITIES & INTERESTS

Sport Secretary: Women’s Soccer Club, Omnisport, Douala (Aug 2017 – Sep 2021) Interest: Soccer player, tennis

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