Administrative Support Customer Service

CHRISTINE M. DAMIANI

*****************@*****.*** 401-***-**** Riverside, RI 02915

Summary

Experienced Liaison professional identifies opportunities to expand business relationships with entities outside the business. Specialties include developing partnerships and collaborative agreements through negotiation and ensuring all services are delivered effectively. Skilled and mature with sound judgment.

Skills

Travel administration

Executive presentation development

Proper phone etiquette

Professional and mature

Excel spreadsheets

Administrative support specialist

Sage 50 US proficiency

Strong problem solver

Articulate and well-spoken

Invoice processing

Appointment setting

Customer service-oriented

Legal administrative support

Self-starter

Experience

State Of Rhode Island Riverside, RI

Executive Assistant

10/2019 - 03/2021

Tackled and addressed top-level, high-priority issues with professional administrative discretion.

Revised and maintained master calendar to coordinate meetings across multiple time zones.

Scheduled and arranged travel and hotel reservations for meetings, conferences, and seminars.

Opened, read, and replied to e-mails, letters, and correspondence on behalf of executives.

Set up meeting and event logistics for senior management and updated calendars.

Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.

Processed executive subscriptions, license renewals, continuing education requirements and membership renewals.

Leveraged word processing software to create proposals, letters, and memos.

Restocked office and break room supplies and made appropriate equipment orders.

Managed daily invoices, reports and proposals.

Followed proper accounting and bookkeeping procedures to support audits.

Monitored office equipment and managed smooth operation with preventive maintenance and repair work scheduling.

Maintained company confidence and protected business operations by keeping sensitive information confidential.

Collaborated with internal teams to support long-term research, marketing, and ad hoc projects.

Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.

Maintained office supplies inventory by checking stock and ordering new supplies.

Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.

Executed special objectives and projects in response to executive team and board member requests.

City Of East Providence East Providence, RI

Probate Court Adminstrator

01/2016 - 09/2018

Recorded meeting minutes for distribution to officials and staff members.

Verified document authenticity to process license application.

Evaluated applications and assessment results to determine eligibility and acceptance.

Prepared lists of overdue accounts, license suspensions and issuances.

Tracked exhibits admitted during court hearings and updated documentation.

Issued public notification of official meeting and activities.

Wrote error-free and professional correspondence on behalf of court system.

Conducted roll calls, polled jurors and swore in interpreters, witnesses, defendants and jury members.

Produced and filed more than 50-75 court reports per week with unparalleled accuracy.

Updated municipal codes and city charter documents.

Verified application data and account information against legal documentation to determine accuracy and integrity.

Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.

Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.

Examined legal documents and assured adherence to laws and court procedures.

Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.

Wrote, proofread and corrected records documents, file letters and professional correspondence.

Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.

Massachusetts Mentor East Taunton, MA

Therapeutic Mentor

01/2009 - 11/2015

Helped patients understand appropriate behaviors and responses using behavior modeling.

Assessed diagnosed conditions and individual patient capacities in order to implement correct treatment plans.

Offered families diverse resources and support for coping responses, skill-building and education on conditions and interventions.

Evaluated and addressed individual client needs and concerns.

Acted as role model for clients by exhibiting positive behaviors.

Produced referrals for various community resources, housing and transportation services.

Worked with severely mentally ill, homeless and dually-diagnosed adults.

Presented case history material for review and discussion with staff members.

Arranged and facilitated support groups, life skills education programs and supportive counseling for survivors by coordinating appropriate trained and license service providers.

Contacted child protective services regarding identified, at-risk children.

Performed psychosocial assessments to identify barriers in patients to obtain or use medications.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education and Training

Rhode Island College Providence, RI

BBA in Early Childhood Education

05/2009

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