Yvonne Alvarez

Experience

Solano Hometown Agent, LLC 2/2017 – 9/2023

Real Estate Assistant

Involved in assisting the agents with Buyer and Seller real estate transactions.Manage timelines and schedule deadlines. Providing excellent customer service on every inquiry.

Conducting market research and analysis to support property valuations.

Managing and organizing property listings, including inputting data into databases.

Coordinating property showings and open houses for potential buyers.

Responding to client inquiries and providing information on properties.

Drafting and preparing real estate contracts and agreements.

Assisting in the preparation of marketing materials for properties.

Liaising with title companies, lenders, and other stakeholders in real estate transactions.

Managing schedules and appointments for real estate professionals.

Handling administrative tasks, such as filing, document preparation, and correspondence.

Collaborating with other team members to ensure smooth real estate transactions.

Travis Credit Union 1/2017 – 7/2017

Mortgage Operations Assistant

Assisted with Real Estate mortgage processes, in a high-volume environment where not only is it important to process applications quickly but accurately is critical to department success.

Printed Daily Pipeline report which lists all applications received

Verified loan application information

Ordered VOEs upon request of Mortgage Loan Consultants

Ordered verification of existing mortgages

Uploaded documents received to the VLF (virtual loan file)

Handled calls from various branches and assist their needs

Called upon by Mortgage Loan Consultants to assist with special requests and process

Assigned Mortgage loans to the appropriate Mortgage Loan Consultant

RealNovations Corp., Inc. 10/2012 – 1/2017

Operations Manager

Manage the daily operations of this Real Estate & Legal business; the primary function of this position is to coordinate personnel, schedules, and incoming work orders.

Operations Manager

Account Collections

Managed office daily operations and staff

Managed the Quality Control group to ensure flawless document submissions back to the client

Responsible for coordinating schedules for: Bankruptcy Processors, Immigration Consultants, Home Inspection activities and workloads

Provided clerical support

Created client communications and reports

Performed liaison duties between clients and vendors to ensure that loan closings are handled correctly and without error.

Responsible for maintaining company office supplies and inventory

Forecast and Manage office operating budgets

Oversaw technical staff

HR Assistant

Community Medical Centers 3/2010 – 10/2012

Front Office Lead Receptionist

Assisted in the interview process in hiring for front desk positions and Medical Records with the Clinic Manager.

Scheduled and assigned specific duties to reception staff performing daily functions in reception,

Responsible for updating, educating and auditing staff to all changes in policies and procedures, coordinated with the Clinic Managers and/or Medical Records/Reception Supervisor

Assisted Clinic Manager and/or Medical Records/Reception Supervisor with evaluations and disciplinary procedures.

Responsible for auditing all deposits for accuracy.

Participated in orientation and training of medical receptionists, e.g., screening techniques to determine patient eligibility for services.

Assisted reception staff with patient problems, e.g., insurance, scheduling, etc.

Reviewed time cards in conjunction with clinic manager and/or Medical Records/Reception Supervisor.

Registered patients of all age groups. Inputs data and verifies registration and screens patients of all age groups for payment source and special program eligibility.

Maintained appointment System.

Answered telephone, screens and routes calls appropriately takes messages and provides information, effectively and efficiently.

Updated, corrected and cleared clinic route slips.

Maintained medical records. Files reports in a timely manner and follows check out procedures for medical records; maintains confidentiality of medical records.

Coordinated the referral of patients

Handled patient complaints.

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