Shirlann Martinez Sarcasian

+1-580-***-****

ad2rwg@r.postjobfree.com

ad2rwg@r.postjobfree.com

Lawton, OK 73505

Willing to relocate anywhere

Summary

I was raised by a military family with great work ethics and values from San Antonio Texas to Oceanside California . I attended college but furthered my focus on my family with a new baby. In my training I have complete office knowledge in customer service and awareness,book keeping on spreads and in system, I am able to calm communication issues, familiar with rental systems,booking systems and claims, I’ve planned events for customers, set up for banquets, intake and deposit. Entered customer information, backgrounds, Took intake calls on switch board, I carry a bartenders license, reality license, power equipment certified, liquor license. I feel with all my qualifications and experience I would be an asset to your company. I look forward to becoming a part of your team if considered.

Work history

Customer Service Representative

Home improvement America

The Home Depot - Fort Sill, OK

April 2023 to Present

I handle customers coming into the store with sales, orders, complaints, call for delivery and pickups, organize and stage pickups . Ring up customer sales

Delivery Coordinator

Lowe's Home Improvement - Fort Sill, OK

July 2020 to April 2023

I input in system all information pertaining to customer deliveries, complaints, in take calls. Organized deliveries for the following days. Operated all store machines certified for each, helped down stock and up store, inventory, customer relations, quality control, customer services, filed claims, power equipment certification, on safety committee, safe compliance.

Tavern manager

Best western hotel - Fort Sill, OK

June 2013 to March 2020

Had to close up restaurant and bar during epidemic of Covid 19, intake monies, deposits, ordering, set up events, escort customers to hotel rooms, helped enter customers reservations, customer service planned future holiday events through community,

Assistant Manager of rental property

Assistant Manager of rental property

December 2006 to December 2010

980 Units

46 properties

250 multi family units

input info into system, pull CBI backgrounds, approve applications, input info of rental amounts into program, market for improved leasing, volunteered with functions, customer service awareness, filing, reports,

put in and ordered supplies

October 2005 - November 2006 Managed apartments in Midwest City,

Oklahoma for 100 units, Managed 225 units in Lawton, traveled to communities where needed assistance,

managed reports and data into system for regional, input rental amt, filing, approved application,

pulled CBI backgrounds, Section 8 /HUD inspections for rental renewal, marketing.

Education

High school diploma in Basic

Eisenhower Senior High School - Lawton, OK

February 1986

Midwestern State UNIVERSITY of Wichita Falls

Skills

Section 8

Property management

Human Resources

Property Leasing

Fair Housing Regulations

Strategic Planning

Management Skills

Accounting

Banking

Accounting

Product Demos

Yardi

MSI

Excel

DOS

Microsoft

Spread sheet

Typing

Filing

Book keeping

Depositing

Input info

Office Management

Coordinator delivery

Staging

Communication skills

Certifications and licenses

Reality license

Drug Awareness certification

Section 8 inspection

Property management (3time) secret shopper pass

Power equipment certified

Liquor license

Bartender license

Hairdresser license

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