HEATHER EVERSON

Clearfield, PA *****

385-***-**** - ad2rw7@r.postjobfree.com

SKILLS

Conflict Management

Prevention Strategies

Customer Service Process

Improvement

Product and Service Sales

Problem-Solving Skills

Evaluation Strategy

Front-End Support

Accurate Money Handling

Labor Management Systems

Shift Checklists

Motivational Techniques

Motivational Leadership

Effective Working Relationships

Opening and Closing Procedures

Corrective Actions

Financial Transactions

Maintaining Clean Work Areas

Compliance Requirements

Cash Handling

Employee Performance Evaluations

Time Management

Effective Planning

Grammatical Skills

Price Verifications

Accident Response

Credit Returns Processing

Refund Processing

Cash Register Operation

Shrinkage Control

Security Planning

Goals and Performance

Cash Flow Management

Goal Attainment

Word Processing

Hospitality Service

Strategic Planning

Performance Improvement

Order Management

Assignment Schedules

Microsoft Office

Listening Skills

Sales Coaching

Team Supervision

Staff Management

Staff Supervision

Calendar and Scheduling Software

Job Assignments

Leadership and Change Management

Superior Work Ethic

Handling Complaints

Merchandising

Documentation

WORK HISTORY

10/2022 to Current Front End Manager

Target – Riverdale, UT

Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.

Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.

Increased sales revenue through strategic product placement and enticing visual merchandising displays.

Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition. Ensured accurate inventory management with routine audits, leading to improved stock availability for customers.

Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.

Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.

07/2017 to 10/2022 Front End Supervisor

Walmart Supercenter – Riverdale, UT

Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.

Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.

Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.

Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.

Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.

Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.

Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability. Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.

Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.

Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.

Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty. Participated in regular meetings with upper management to discuss front-end performance metrics.

Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.

Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Monitored cash drawers in Number checkout stations to verify adequate cash supply.

11/2014 to 04/2017 Shift Leader

Lifetime Products – Clearfield, UT

Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.

Streamlined inventory management processes, leading to reduced waste and optimized stock levels.

Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.

Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.

Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions. Actively participated in community events on behalf of the company, strengthening brand awareness within the local area. Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Enforced company policies and regulations with employees. Resolved conflicts between employees to maintain positive and productive work environments.

Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

EDUCATION

Washington High School - Ogden, UT

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