Christie L. Wirtz

***** * ******** ** *** ***

Beach Park, IL 224-***-**** ad2rw2@r.postjobfree.com

Objective Seeking a challenging position in a growth-oriented organization where I can utilize my skills to enhance my professional background for career advancement.

Education Computer Systems Institute – Gurnee, Illinois January 2014

Healthcare Career Program – Medical Assisting

Waukegan High School – Waukegan, IL June 2004 Diploma

Certifications (CCMA) Certified Clinical Medical Assistant January 2014 (CPT) Phlebotomy Technician Certification November 2013 (CPR) Cardiopulmonary Resuscitation March 2018

Aurora West Allis Medical Center, West Allis Wi Patient Service Representative 1-August2022-current

Check in patients to emergency room, verify the demographics and insurance

Complete registration, Schedule appointments, collect payment for service.

Maintains excellent public relations with patients, families, and clinical staff as well demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information.Proactively communicates issues involving customer service and process improvement opportunities to management.

Knowledge of and reference materials for Medicare,Medicaid, and third party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.

Epic work queues-following the department’s work flow process.

VISTA R1RCM, Waukegan IL Patient Access Representative I - October 2021-December 2022

Check in patient into emergency room,,verify patient demos and insurance

Composes, types and transcribes correspondence, forms, reports, presentation materials and other written communications as required.

Routes written communications as appropriate.

Communicates with others in person, telephone, and/or email.

May receive and screen visitors and handles general inquiries.

Assists with preparing for and facilitating meetings, conferences, programs and/or special events.

Establishes and maintains filing systems.

Orders and stocks supplies.

Determines work priorities, assigns and schedules work load for the department.

Develops and refines clerical policies and procedures.

Trains support personnel in new procedures and new employees on duties to be performed.

Performs other duties as assigned.

Employment Experience Sunrise Senior Living, Highland Park, IL – Business office coordinator/Front desk March 2014 –September 2022

Verify insurance, collect payments from residents.,Provide tours to new residence,, help with move in process, help executive director with any paper work/process of new resident or current resident

Collect and review information needed to assist in billing and accounting support services to meet business performance results, deadlines and reporting.

● Welcome and support the hospitality of a Sunrise community, answer phones, data entry, fax, filing, mailing, ordering supplies and scheduling

● Maintain resident suites, public areas and support areas per quality standards

● Monitor the Bistro area for refreshments, music and cleanliness

● Ensure community compliance with OSHA requirements and Risk Management programs and policies

● Assist Care Managers and Department Coordinators with resident care

FedEx Grounds, Grayslake, IL – Package Handler July 2013 – March 2014

● Removed and loaded packages from shipping/delivery departments

● Scanned packages for tracking purposes and controlled inventory

● Repackaged damaged packages

Medline, Waukegan, IL – LCC Line Coordinator November 2012 – July 2013

● Assembled medical kits

● Ensured assembled parts were properly cleaned and placed to meet OSHA standards

● Manage/Trained/Coached 14 employees on job expectations and performance

Laserage Tech, Waukegan, IL – Medical Stent Operator August 2007 – October 2009

● Inspected stents through microscope to ensure perfection

● Independently managed work load of 100 plus stents daily

● Managed shipping and handling of materials

● Cleaned and prepared work area based on OSHA standards

● Operated heavy machinery

Contact this candidate