Marlinda J. Marquez

**** ******** ***

Panorama City Ca 91402

805-***-****

ad2rvo@r.postjobfree.com

SUMMARY

Detail-oriented Receptionist with 20+ years of experience in customer service and administrative skills. Possess strong ability in analyzing information and resolving conflicts with customers. Excel at multi-tasking in a fast-paced, stressful environment with professionalism and efficiency. Aiming to bring strong customer service and administrative skills to a growing company in need of top-level support.

EXPERTISE

• Customer Service.

• Patient Relations

• Pre-Admission Screening & Scheduling

• Administrative & Clinical Procedures

• Multiline Phones

• Medical Records Maintenance

• Financial Records & Invoicing

Typing speed 67 wpm

EXPERIENCE:

Receptionist/Administrative Assistant 2001-2019

Kaiser Permanente, Panorama City, CA

• Managed admissions process, admitting 30-40 patients monthly

• Interviewed patients while extracting, compiling and recording pertinent information based on various factors, such as behavior, drug or alcohol dependencies, insurance coverage, individual needs, etc.

• Trained new employees regarding admissions process and procedures to ensure quality control and outstanding customer service

• Supervised and coordinated essential daily office operations, including collections, invoicing, financial records, phone/fax inquiries, and customer service

• Conducted advanced scanning of medical records, interacting with numerous doctors and office managers

Receptionist 1995-2001

The Dental Care Center, Los Angeles, CA

• Greeted customers and visitors with enthusiasm and offered immediate friendly service

• Coordinated appointment schedules and resolved scheduling conflicts for 10 doctors

• Managed voicemail and e-mail for six departments

• Received numerous accolades and letters of appreciation from customers and visitors

• Designed and assembled welcome kits for new employees

• Hosted weekly inter-departmental meetings to foster communications across business units

REFERENCES

Available upon request

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