Nehi A. Iduwe

EDUCATION

The University of Texas at Dallas Bachelor of Science in Computer Science Cedar Valley College Associate of Applied Science in Network Administration and Support CERTIFICATIONS

● Network Administrator and Support (Admin)

● Certifications MCP+1 (Implementing/ Administering)

● Security Windows Server 2003 MCTS Certification - Window 7 Configuration Support Technologist (MCSE)

● CIT-Personal Computer

● Apple GSX X86

● Technician Certified Scrum Master Security+ (In Progress)

● Certified IT Asset Manager (In Progress)

TECHNICAL SKILLS

● Software Asset Management

● SaaS Applications Management

● ServiceNow/SAMPro/SAM

● ITIL

● Software Development Life Cycle (SDLC)

● Vendor Management

● Business Analysis

● SAP Ariba (ESM)

● GotoAssist (ITSM)

● Salesforce (ESM)

● ServiceNow (ESM)

● Cherwell (ESM)

● GSX (ITSM)

● Microsoft Dynamics AX

PROFESSIONAL EXPERIENCE

IBM Corporation 4/2018 – Current

Hardware Asset Manager

● Deep knowledge of software deployment, device inventory, software asset management (SCCM, ADDM)

● Utilize ServiceNow for incident reporting, tracking software and hardware needs for individuals, and providing a comprehensive dashboard of available licenses and their allocation.

● Manage, operate, and trouble-shoot SAM tool and technology (preferably Flexera-based) license management

● solutions.

● Utilized SAM Pro and JIRA to streamline Kanban meetings.

● Performed internal software audits on Microsoft, Adobe, Cisco, Norton, IBM, Oracle, Red Hat, VMware, etc... to identify audit compliance and over/under usage.

● Monitored software usage and ensured proper allocation of licenses to maximize efficiency and cost-effectiveness.

● Ensured compliance with software licensing agreements and regulations.

● Implement advanced asset tracking and inventory management techniques, resulting in a 75% reduction in redundant purchases and an estimated cost savings of $500,000 over a 24-month period.

● Collaborate effectively with IT, procurement, and finance teams to seamlessly integrate asset management processes, establishing protocols to minimize security risks and ensure swift response to hardware-related incidents. This involved conducting thorough inventory assessments, identifying equipment for decommissioning, repair, or warranty status, and using ESM platforms to facilitate equipment issuance for new hires.

● Continuously improved and encouraged an agile way of working.

● Provide training and coaching for individuals transitioning from software to hardware roles, specializing in Lenovo product repairs encompassing hard drives, software, and physical components.

● Managed the entire lifecycle of hardware assets, from procurement to disposal, optimizing their value and functionality across the organization while ensuring compliance with industry and governmental standards.

● Successfully managed inventory, hardware, and information systems for 30+ team members managing over $50M in commercial and residential property. - IBM 2020

North America Toyota Headquarters 01/2017 - 04/2018 Information Technology Asset Manager

● Reviewed and processed ServiceNow requests, efficiently granting or denying user access to software.

● Analyzed, designed, and implemented corporate ITAM policies, procedures, processes, and governance.

● Spearheaded software harvesting initiatives, ensuring strict adherence to compliance standards, and optimizing cost- efficiency throughout the organization.

● Implemented robust procedures to track hardware assets assigned to terminated users, reclaiming hardware to maintain security compliance.

● Conducted monthly compliance checks on high-risk publishers, meticulously managing license renewals and identifying software usage patterns to improve financial decision-making.

● Conducted a comprehensive inventory of licenses, identifying active and inactive software usage, and initiated communication with clients regarding software utilization to optimize resource allocation and reduce costs.

● Analyzed asset-related risks associated with software usage to make informed financial decisions and mitigate potential security concerns.

● Assigned responsibilities for software, hardware, and IT asset disposition fulfillment.

● Developed policies around software usage and deployment.

● Conducted quarterly audits for hardware asset inventory and maintained an accuracy of 98% or better.

● Engaged in discussions with VP and C-suite to discuss and strategize budgets, aligning financial goals with organizational objectives.

Lockheed Martin 4/2014- 01/2017

Information Technology Asset Manager

● Orchestrated the complete lifecycle management of software assets, encompassing strategic planning, procurement, seamless deployment, efficient reclamation, and responsible retirement.

● Oversaw software warranties, repairs, and redeployment, optimizing the value of software licenses and ensuring their effective utilization.

● Conducted thorough internal compliance audits for various publishers, including industry giants such as IBM, Microsoft, SnagIt, and Smartsheet, among others.

● Fostered strong collaboration among IT, procurement, and finance teams to integrate asset management processes seamlessly.

● Utilized SAP Ariba for supply chain management, effectively connecting global buyers with available supplies and setting up meetings with prominent vendors such as Apple, MSI, and Lenovo to discuss software procurement and strategies.

● Achieved 96% compliance with relevant regulations for hardware disposal and recycling processes, minimizing environmental impact and ensuring legal compliance. HP Headquarters 3/2011 - 4/2014

Tier 2 Desktop/ Associate Asset Manager

● Vigilantly maintained up-to-date software versions by applying patches and facilitating new installations to seal security loopholes, safeguarding users and their data.

● Expertly set up equipment for employee use, meticulously installing cables, operating systems, and software to ensure seamless functionality.

● Collaborated closely with staff, users, and management to gather requirements for new systems or modifications, effectively tailoring solutions to meet organizational needs.

● Utilized Salesforce (ESM) as an effective communication channel to enhance collaboration and information sharing within the team and across the organization.

● Conducted comprehensive risk assessments to identify financial and operational risks associated with software assets, enabling informed decision-making and initiative-taking risk management.

● Functioned as a key communicator through the LEX (ITSM) program for HP support, facilitating smooth communication and issue resolution.

● Demonstrated proficiency in troubleshooting VPN configurations, addressing issues and ensuring secure and reliable network connectivity.

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