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Air Freight Customer Service

Location:
Long Beach, CA
Posted:
January 14, 2024

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Resume:

Luis M. San Nicolas Jr.

**** ******* ***

Long Beach, CA 90815

Tel: 562-***-**** Cell: 562-***-****

PROFESSIONAL EXPERIENCE

Priority Worldwide Services, Compton, CA (April 2022 to November 2023) Senior Export Agent

● General air freight operations

● Processing shipments A-Z

● Submitting quotes to clients

American Worldwide Agencies, Hawthorne, CA (August 2021 to April 2022) Senior Export Agent

● General air freight operations

● Processing shipments A-Z

● Submitting quotes to clients

Amazon DSP, El Monte, CA (May 2021 to August 2021) Warehouse Associate

● Picking, sorting, packaging for daily deliveries

● Worked with large team in fast-paced environment American Cargo Express/OIA Global Inc., Los Angeles, CA (October 2017 to November 2019)

Export Coordinator

● Primary duties are execution of day to day operations via air freight & ocean freight shipments.

● Customer service, communications with affiliates, agent & customers, issuing quotations

& responsibility for initiating files from start to finish.

● General accounting (approval of vendor invoice for payment, approval or disputing CCA & issuing billing invoice, credit note or profit share) Shipco Airfreight Inc, Los Angeles, CA (November 2016 to September 2017) Operations Manager

● Primary duty to ensure that office if properly staffed and provide coverage as required, quotations to agents & customers, monitor emails and ensure that all are answered in a timely manner, attend to agent/customer complaints, issues with carriers & shipments.

● Assisted with bookings, processing shipments, invoicing, approval of invoice from vendors/agents, approve or dispute CCA with carriers. OTS Astracon LLC, Long Beach, CA (January 2016 to October 2016) Export Coordinator

● Primary duties are execution of day to day operations via air freight & ocean freight shipments.

● Customer service, communications with affiliates, agent & customers, issuing quotations

& responsibility for initiating files from start to finish.

● General accounting (approval of vendor invoice for payment, approval or disputing CCA & issuing billing invoice, credit note or profit share) i-parcel LLC, Santa Fe Springs, CA (August 2012 to December 2014) Operations Manager

● Managed the day to day operations of i-parcel’s CCSF warehouse, Santa Fe Springs, CA.

● Supervised, trained & monitored daily work load for my warehouse crew consisting of 10 receiving agents and 6 certified cargo screeners & an export agent.

● Ensured that i-parcel LLC’s warehouse is properly staffed & approved all overtime as required to ensure completion of the daily tasks.

● Oversee the daily schedule of deliveries to the airline carriers by our Class A drivers.

● Monitored ULD equipment inventory for our daily export consolidations.

● Coordinate & instruct drivers to collect ULD’s to replenish container inventory.

● Work with Compliance Manager to ensure that cargo screeners, drivers, export agents, warehouse crew & office personnel are up to date with their TSA & CCSF training records.

● Ensure that all i-parcel LLC’s operations equipment (conveyors, computers, printers, forklifts, trucks/trailers, x-ray machine, weight scales, alarm system, security cameras & warehouse facility) are properly maintained, serviced or inspected by appointed California Agency.

● Monitored, supervised, trained, disciplined and released warehouse or cargo screeners because of job performance issues.

● Monitored my CCSF warehouse facility & staff daily with use of our surveillance camera system.

● Purchased office equipment, warehouse supplies, propane, truck diesel fuel, DEF with use of my company credit card.

NDO America Inc. (Formerly Schneider Logistics International and American Overseas Air Freight), Rancho Dominguez, CA (June 2000 to March 2012) Assistant Air Export Manager

● Hands-on manager, supervising 3 export agents and 2 warehouse staff

● Trained employees on daily operations and computer usage

● Negotiated rates, lowering cost with air carriers and truckers

● Communicated with overseas agents and affiliates, providing net-net rates and origin charges

● Provided quotations and educated clients on export regulations Senderex Cargo Inc., Los Angeles, CA (June 1984 to June 2000) Export Supervisor

● Managed daily operations, supervising 2 team members

● Handled and prepared shipments A to Z from scheduling pick-ups to on-board confirmations

● Prepared documentation for letter of credits, bank drafts and collection drafts

● Negotiated spot rates with airlines

● Set up accounts payable and receivables, approving payments and managing ageing

● Prepared and presented quotations to clients

Forwarding Systems International, City of Industry, CA (June 1982 to June 1984) Export Agent

● Processed export shipments A to Z

● Prepared HAWBs and MAWBs including airline booking

● Inspected and labeled cargoes

● Reviewed and approved vendor invoices

● Prepared cargo sales report for upper management

● Daily communications with clients

EDUCATION

Harbor Community College (1982 to 1984)

Business Administration, Accounting, Business 1 & 2, and Business Law Trade School: Transportation Training Center, Long Beach, California (Graduate of 1981) High School: John F. Kennedy Sr. High School

PROGRAMS & SOFTWARE

CargoWise 1

AS400

Microsoft Office (Word, Excel, Outlook)



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