Ross Allen Smith

**** ******* **.

Memphis, TN **120

901-***-**** cell

ad2ru6@r.postjobfree.com

SALES / MANAGEMENT ACCOMPLISHMENTS

UPS

Security- Field Freight Investigator May 2018 - Present

• Responds to incidents and investigates high profile claims.

• Conducts interviews to document specific and accurate information and identify root causes.

• Partner with business development to present recommendations for loss mitigation to customers.

• Consults with business development to evaluate high level shipment process for mitigating risk and minimizing losses.

• Assist HR with their investigations to resolve workplace issues (e.g., operational integrity, harassment, violence in the workplace).

• Responsible for the recovery of over 5 million dollars in the first four months as an investigator.

• Legal, regulatory and compliance knowledge. Builds relationships with Union labor law representatives.

• Responsible for leading negotiations. Identifies stakeholders or participants that should be involved in negotiations. UPS Nov 2016 – May 2018

Operations Supervisor, Memphis, TN

• Yard Control… Responsible for coordinating all in-bound and out-bound trailers to and from the dock.

• Schedules and assigns tasks for dock planning and setup on shift

• Schedules and assigns task for dock planning and setup on shifts.

• Oversees multiple loaders and unloaders during two specific shifts.

• Enforces all safety measures in regard to balance of freight for safe operation of trucks.

• Observes loading and/or unloading of trucks for proper handling and distribution of freight for transport.

• Create a teamwork environment with employees

BANK OF AMERICA Nov 2015 – Nov 2016

Relationship Manager, Memphis, TN

• Sells Clients Consumer Products and Services

• Sells Clients Consumer and Business Solutions

• Responsible for individual production

• Assists in Customer Service and Account Solutions

• Responsible for managing customers & appointments

• Exceeds monthly, and quarterly goals

• Ensuring Clients are routed to appropriate partners CLASS C SOLUTIONS GROUP 10/14-10/15

Strategic Account Representative, Memphis, TN

• Establish new business customer account base throughout the Mid-South.

• Provide the Mid-South area with the highest quality service in the industrial arena.

• 100 cold calls per week

• 100% to plan YTD.

• Managed two teams of account reps to drive new market share for all products and service. SHRED-IT 11/11 – 10/14

Sales and Security Executive, Memphis, TN

• Consistently exceeding weekly sales goals of $10,000 and monthly sales goals by designing strategies to attain company revenue requirements.

• Work with all departments to insure customers’ confidentiality in a safe and ethical manner.

• Sold $48,000 OTS in my second month of employment

• Ranked top 5 sales executive in North America.

• Achieved 148% to goal in 2013 YTD.

• Certified information security professional HIPPA and HITECH, CISP.

• Work closely with management to develop referrals and ensure retention.

• Ranked #2 in the world for Sales and Security Division

• Trained #1 rep in the world

• 100 + cold call per week

• #1 rep in Memphis for 3 years

EDUCATION

UNIVERSITY OF MEMPHIS, Memphis, TN - Graduation 2006. Major: Sales Management B.B.A

ACTIVITIES AND INTERESTS

• Christian Brothers Basketball League Germantown and Memphis City Softball Leagues

• University of Memphis College volleyball Player

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