NORFILIA GARZA

ad2ru3@r.postjobfree.com 1-559-***-**** 1 Parlier, CA 93648

Summary

Effective Staffing Specialist with over 5 years of experience in talent acquisition. Adept at client needs assessment and recruiting program development. Accustomed to executing all qualifying, hiring, and onboarding processes. Recognized for strong communication style across employees, clients and management teams. Flexible and Focused in becoming a Team Player Responsible and Reliable. I am Bilingual in Spanish.

Skills

•Employee training and orientation

•Cost control

•Conflict mediation

•Candidate recruiting and onboarding

•Pre-screening and qualifying

•Contract negotiation expertise

•Staff training and motivation

•Account development and networking

•Personnel recruitment

•Policies implementation

•Benefits administrator

•Program Administration

Experience

•Employnet system expertise

Employnet I Fresno, CA

Staffing Specialist/Job Recruiter

08/2017 - 01/2020

Employnet I Fresno, CA

Onsight Supervisor

08/2017 - 01/2020

•.Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals. Sourced, qualified and conducted screening interviews with job candidates.

•Prepared employees for assignments by establishing and conducting orientation and training programs.

•Displayed and distributed Employnet marketing and advertising materials and participated in educational presentations for general recruitment purposes.

•Resolved customer complaints and adjusted policies to meet changing needs.

•Provided ongoing training to address staff needs.

•Complied with company policies, objectives and communication goals.

•Identified and corrected performance and personnel issues to reduce impact to business operations.

•Maintained operating schedules to provide effective coverage for key areas and achieve objectives.

•Interviewed applicants, recommended individuals for hiring and evaluated staff performance.

•Conducted employee evaluations and reviews.

•Created training manual for employees to use as reference guide.

•Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

•Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

•Demonstrated excellent communication skills in resolving product and consumer complaints.

•Completed thorough opening, closing and shift change functions to maintain operational standards each day.

•Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

•Recruited, hired and trained new employees, including monitoring and review of individual performance.

•Addressed internal and customer-related issues each day and affected strategic resolutions.

Hispanics Realty I Fresno, CA Real Estate Loan Officer

Education and Training

Selma High School I Selma, CA

High School Diploma

06/1995

Reedley Community College I Reedley, CA

Associate of Arts in Genera AA

• Minor in General Studies Management, Buisness,

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