Customer Service Representative
Resume:
ROSELYN ADAN CANLAS
ad2rtz@r.postjobfree.com
Black 6 lot 18 Woodwinds Village Molino 6 Bacoor Cavite
OBJECTIVE:
To create an environment where my abilities, field know-how and leadership skills in hotel services can be applied in the superb team of the company while maintaining quality and valued service to its entire client.
WORK EXPERIENCE:
Teleperformance Philippines Inc.
Chase travel and rewards
Customer Service Representative – October 2021– December 2022
Silver City Pasig City
Flight, Hotel and Car Rental booking, Changing and Cancelling Reservations
Handling Guest complaints and Escalation Cases
Advanced Knowledge in Amazon Workspace and Maui, Gds, CRM
Concentrix
Walmart Health benefits plus
Customer Service Representative - December 2019 – December 2020
Two E-com Tower B Pasay City
Handling Email, Chat, Call inquiries
Reading and Explaining Complicated Combined Bill Charges
Advanced knowledge in CRM,
Advanced knowledge in Microsoft Office Applications
Villa Caceres Hotel, Naga City
Senior Front Desk Clerk - November 2014 – April 2016
Ensuring Safety and Comfort of the Guest
Knowledgeable of POS
Skilled in Balancing and prioritizing multiple tasks
Handling Complaints and Complicated Issues
EDUCATIONAL BACKGROUND:
Tertiary Level: BUSINESS AND OFFICE ADMINISTRATION SERVICES
AMA COMPUTER LEARNING CENTER
4TH floor Nagaland E-mall, Naga City
Training and Seminars Attended:
●BOOKKEEPING NC III
Ama Computer Learning Center
March 14, 2013
●CONTACT CENTER SERVICE NC 11
Ama Computer Learning Center
March 16, 2013
●EVENT AND MANAGEMENT SERVICES NC III
Ama Computer Learning Center
April 16, 2014
SEMINARS/ ACTIVITIES ATTENDED:
●CONTRACTS AND PROPOSAL MAKING FOR EVENTS MANAGEMENT
Sept. 27, 2014 (ACLC NAGA)
●PROPERTY SUPPLY MANAGEMENT AND WAREHOUSING
Oct. 11, 2014 (ACLC NAGA)
●THE IMPACT OF SOCIAL MEDIA IN THE MODERN PHILIPPINE CULTURES
Oct. 11, 2014 (ACLC NAGA)
●OPERATIONAL AND MAINTENANCE OF WATER SUPPLY
Oct. 11, 2014 (ACLC NAGA)
●TRENDS IN FINANCIAL MANAGEMENT
Oct. 11, 2014 (ACLC NAGA)
●INTERNATIONAL HUMAN RESOURCE MANAGEMENT
Oct. 11, 2014 (ACLC NAGA)
SKILLS AND INTERES
Bookkeeper competent, time management, relationship builder, good in communication, can work under pressure, computer literate and committed to delivering excellent customer service.
CHARACTER REFERENCES
Elvira Azur
HR- Training Officer
Villa Caceres Hotel, Naga city
(054-***-**-** to 33 loc102
Janice Avila
Safety Officer II
BVCDI – Bislig Venture Construction Development Inc.
Fila Drive, Dr. Arcadio Santos Ave. Sucat Paranaque
Kurt Co Herrera
Sports Analyst Life bridge
BGC Taguig
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