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MARY A. JOHNSON

Moraga, CA *****

415-***-****

ad2rtw@r.postjobfree.com

I am a seasoned, detail-oriented & bilingual Director of Operations with excellent administrative and customer service background seeking for a position where I can utilize my strong administrative, organizational and management skills. I am a professional with positive attitude and possess genuine work ethic while overseeing daily office operations. Proven ability to work independently and the capacity to solve problems, analyze systems, and suggest appropriate solutions with special capabilities and undertake a mixed bag of responsibilities, can shift easily and quickly between tasks with little to no supervision. Offering more than 25 years of administrative experience in the highest form of executive level & confidentiality. I work best in multi-tasking especially when under pressure. Business Skills

• Strong executive/administrative and excellent customer service background.

• Highly organized, dependable with excellent oral and written communication skills, and accurate troubleshooter with exceptional problem solving/analytical skills using proper resource and time management, and great attention to detail.

• Reliable individual in a complex, high volume production environment.

• Fast learner with excellent computer skills in Windows-based system. Knowledge of MS Office Programs (Word, Excel, PowerPoint, Outlook, Publisher, Visio, Maps, Picture Manager); Google-Gmail Suite & Google Calendar, Adobe Acrobat 9 Professional; Quickbooks; Constant Contacts; Salesforce; AnySite; REIL; SFMLS; ReOnomy, CoStar, LoopNet, Terrain Navigator, Meridian Console by touch; Real Estate Calculator, CRMs, SFARMLS, CCAR, EBRD, and PlanetRE Transaction Coordination System and Google Earth.

• Social media savvy

Professional Experience

Dudum Real Estate Group February 2021 to present

Executive Assistant to Elite Top Producers in Walnut Creek

(part-time/remote position)

• Managed all daily activities which include developing scheduling strategy for daily appointments and meetings for two of the top producers in the office

• In-charge of all their marketing strategies and materials for listing, selling, and leasing escrows and coordinated all business-related errands.

• Filed and maintained records and correspondence in accordance with established procedures including maintaining and updating listing websites.

• In-charge of sending out mass-mail merge to absentee homeowners for listing and sale leads solicitation via Outlook mail or mail posts.

• Assisted with property managing tasks; coordinated appointments with certain inspectors/home servicing company with the tenants (tenant-occupied properties)

• Assisted in preparing contracts and agreements for their clients and maintained paper and electronic files.

• Conducted research, completed data analysis, and prepared reports as assigned. 2

James Neighbor – Legacy Real Estate & Associates May 2019 to February 2021 Executive Assistant to the Vice President of Commercial Services

(Formerly the President of Commercial Services at Intero Real Estate in Walnut Creek)

• Managed all daily activities which include developing scheduling strategy for daily appointments and meetings.

• In-charge of finding potential lands and parcels for big clientele such as Shell Loop, 76 Gas Stations, Burger King, Taco Bell and Doggie Diner, and more.

• Maintained all correspondence in accordance with established procedures including maintaining and updating company land acquisition and commercial transactions.

• Routed various incoming calls to proper divisions, staff and disseminate information with answers to inquiries by telephone or email.

• In-charge of creating and preparing all of marketing campaign materials in line with marketing plans for all the commercial real estate listings and sales from start to finish, which includes flyers, postcards, brochures, e-flyers through Constant Contacts and CoStar.

• Left the establishment in February 2021. James Neighbor is now deceased. Jenny He Realty Associates May 2014 – May 2019

Century 21 Real Estate Alliance/Central Realty

Marketing Manager and Administrative/Personal Assistant

• Managed all marketing aspects for Jenny He’s company and daily activities which include developing marketing strategy for her real estate objectives.

• In-charge of creating all of marketing material in line with marketing plans for all Jenny He’s real estate listings and sales from start to finish.

• Prepared online and print marketing campaigns and brochures for all probate/pre- foreclosure cases and expired listings.

• Entered each listing transactions onto the SFMLS and/or REINFOLINK.

• Created listing flyers for Jenny He and her co-realtors prior to their listing open houses.

• Managed and ordered office supplies.

• Filed and maintained records and correspondence in accordance with established procedures including maintaining and updating listing websites.

• Assisted Jenny He with property managing tasks; coordinated appointments with certain inspectors/home servicing company with the tenants (tenant-occupied properties)

• In-charge of sending out mass-mail merge to absentee homeowners for listing and sale leads solicitation via Outlook mail or mail posts.

• Coordinated all business-related errands.

• Left Jenny He for professional and personal growth transitioning to commercial real estate.

3

City and County of San Francisco July 2009 – May 2014 San Francisco International Airport

Airport Commission – Airport Director’s Office

Temp-Exempt 1426 Senior Clerk / Airport Director’s Office

• Selected to fill in the Executive Secretarial position in 2011 through 2013 to assist the Executive Assistant to the Airport Director, Chief Operating Officer and the Deputy Airport Director for the Operations and Security Department until the position was filled.

• Routed various incoming calls to proper divisions and disseminate information with answers to inquiries by communicating with the public, departmental personnel, and other departments. Scheduled, tracked, and maintained meetings and appointments for the Airport Commission Executive Offices’ conference rooms on Microsoft Outlook calendar.

• Processed incoming mail, sorted, and distributed to the Airport Director’s office.

• Managed and ordered office supplies.

• Filed, maintained, and retrieved documents, records, and correspondence in accordance with established procedures.

• Assisted with the Airport Director’s Executive Secretary’s daily task such as composing letters, creating spreadsheet and proofread materials for the Director.

• Conducted research, completed data analysis and prepared reports as assigned by the Airport Director’s office.

• Checked and reviewed a variety of documents for completeness and accuracy.

• Developed internal and external correspondence with the San Francisco Mayor’s Office Director of International Trade and Commerce, including different departments as assigned.

LOCKEHOUSE RETAIL GROUP Nov. 2007 – September 2008 Commercial Real Estate

Executive Assistant to the CEO and President

• Selected to run the sister-company, Portfolio Development Company, in Walnut Creek once a week.

• Coordinated with the CEO/President and commercial realtors’ escrow files; constructed a calendar timetable for the realtor’s escrow transaction; disseminate duplicate lists/documents to the outside realtors; monitored & updated each transaction on a database (to meet certain deadlines), initiated follow-ups on the status of each transaction with the Title Companies, and other clerical duties.

• Created listing flyers for the realtors and brokers prior to their listed open house.

• Developed marketing correspondence.

• Composed, and proofread materials for the realtors and brokers including the CEO and President.

• Prepared expense reports and accounting duties including payroll and brokers’ commission.

• Assisted in preparing contracts and agreements for the CEO, realtors and their clients and maintained paper and electronic files.

• Conducted research, completed data analysis, and prepared reports as assigned.

• Transcribed notes from a recorded dictation.

4

CENTURY 21 ALLIANCE Dec. 2001-October 2008

Escrow Transaction Coordinator

• Promoted from a Receptionist to Escrow Transaction Coordinator.

• Coordinated with the realtors/brokers’ escrow file; constructed a calendar timetable for the realtor/brokers per escrow transaction; disseminate duplicate lists/documents to the outside realtors; monitored & updated each transaction in a database (to meet the deadline prior to submitting files at close of escrow), initiated follow-ups on the status of each transaction with the Title Companies, and other clerical duties.

• Entered each listing transactions onto the SFMLS and/or REINFOLINK.

• Created listing flyers for the agents/brokers prior to their listing open house.

• Developed internal and external correspondence.

• Composed and proofread materials for the CEO/ Broker.

• Assisted office manager with preparing expense reports and payroll.

• Assisted in preparing contracts and agreements for the agent and their clients.

• Maintained paper and electronic files for the company as a whole.

• Conducted research, completed data analysis and prepared reports as assigned by the CEO/Broker.

PRIOCOM CORPORATION (USA SOFT-TRONIK INC.) May 1999 – November 2002 Receptionist/Administrative Assistant

• Promoted from a Receptionist to Administrative Assistant

• Routed incoming phone calls and greeted guests; sorted and posted daily incoming and outgoing mail; monitored procedures for outgoing messenger service and other delivery services.

• Managed the company’s files, and ordering supplies online.

• Coordinated with the company’s insurance policies with Blue Cross Insurance Co.

• Coordinated calendars, appointments, and travel arrangements for the CEO and the Vice President of the company.

• Assisted the Operations Manager in various administrative and clerical duties, such as filing, bookkeeping, and data processing as well as maintaining paper and electronic files for the company.

Education

• Intermediate and Advanced Excel 2010 – SFO Airport Commission Computer Training Class - Certified (March 2013)

• Intermediate and Advanced Word 2010 – SFO Airport Commission Computer Training Class - Certified (February 2013)

• Microsoft Office 2010, New Features Overview - SFO Airport Commission Computer Training Class – Certified (July 2012)

• Intermediate Google Essentials Sketch UpTraining I & II Training Course No. 3HIM04 and HBA04 (03/2008)

• Real Estate Principles, Legal, Ethics and RE Practice – CA DRE License # 01420771

(2004 to present)

• University of San Francisco, Undergraduate Child Psychology Major (2002-2004)

• Skyline College, Child Psychology Course (1999 to 2004)

• El Camino High School in South San Francisco (class of 1999)

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