Objectives: Seeking a position within the Sales or Client/Account Management or insurance industry. Highly motivated and skilled at building productive working relationships with clients and staff. Strong communication, critical thinking and problem-solving skills

Summary:

Extensive sales, customer service, leadership, and recruiting skills.

Benefits Counseling, Interpretation and Product Positioning.

Expertise in human resources in Human Services and Education fields.

Extensive Client Retention and conflict resolutions skills

Ability to Increase Membership or enrollment, promote new business, and ability to cross sell

Excellent Problem Solving and Presentation Skills

Strong ability to work independently and complete difficult assignments.

Excellent written and verbal skills

Excellent computer skills

Education: Rosemont College, Rosemont, PA

2000 - B.S. Management/Human Resources

2023 - Florida Real Estate License

Experience:

2023- Present BERKSHIRE HATHAWAY HOMESERVICES FL PROPERTIES GROUP

Sales Executive/Realtor

Market, prospect, and build relationships with buyers, sellers and investors.

Research, present solutions and comparative analysis.

Complete contracts, negotiations, and manage key date sensitive deliverables.

Coordinate transaction details with title companies, lenders, builders and inspectors.

Educate clients on the sales process, qualification details, programs and resources available.

2002- 2022 SMART START ACADEMY OF WEST PHILADELPHIA, LLC

Director of Human Resources and Operations

Created and implemented HR Department for Education programs at 5 sites.

Managed Recruitment and Onboarding processes, including benefit Administration, Payroll, and creation of all Policies and Procedures

Lead staff by implementing strategies to promote development and growth.

Oversaw management of all employees and business functions

Conducted employee evaluations quarterly and annually.

Implemented team building strategies to promote employee retention.

Oversaw Training and Development of customer recruitment and provided facility assistant for teachers and administration.

Served as liaison between teachers and parents to ensure customer satisfaction and enrollment retention.

Promoted program through community partnerships to increase and retain enrollment.

Managed budgets for facilities.

Responsible for grant proposals and procurement of all supplies and facility maintenance of 5 locations.

Maintained compliance with all Pennsylvania State Regulations for Early learning facilities in compliance with Department of Health and Human Services.

Facilitated annual inspections with State and City inspectors to maintain compliance with health and safety.

1996 - 2002 INDEPENDENCE BLUE CROSS (Philadelphia, PA)

Account Executive/Commercial Business

Marketed, prospected, and developed relationships with human resource management and key decision makers at commercial businesses.

Leveraged business relationships to create value and developed strategies to meet company goals.

Managed open enrollment seminars.

Research, present solutions and comparative analysis of benefit packages for employees.

Provided consultative services regarding benefit strategies and cost saving objectives.

Responsible for client retention, renewal and cross selling opportunities.

Engaged in the discussions, development and finalization of client contractual details.

Oversaw the custom client benefit program implementation process prior to account services transfer.

Completed contracts, negotiations, and manage key date sensitive deliverables.

Coordinate transaction details with title companies, lenders, builders and inspectors.

Educate clients on the sales process, qualification details, programs and resources available.

Maintained active Health & Life Insurance license.

1990- 1996 AMERIHEALTH (Subsidiary of Blue Cross) NEW JERSEY

Medicare Sales Representative

Marketed Medicare Advantage plans, prospected, and built relationships with Medicare eligible individuals and group administrators.

Serviced a territory of five counties in Southern New Jerey.

Facilitated presentations to large groups of Medicare eligible individuals invited to our marketing events.

Collaborated with functional teams to assist in meeting corporate objectives.

Worked closely with market leaders to identify our target market and developed and implemented strategies based on company goals.

Met and exceeded monthly enrollment/ sales goals.

Provided excellent customer service throughout the sales closing process.

Demonstrated strong knowledge of insurance products and how they coordinated with government benefits.

Researched and presented solutions and comparative analysis of plans and verified providers were within our network.

Demonstrated strong organizational skills with the ability to work independently and make excellent decisions.

Educated clients on the sales process, qualification details, programs and resources available.

Maintained active Health & Accident Insurance license.

Contact this candidate