Rebecca Cragle

Orangeville, PA *****

ad2rtk@r.postjobfree.com

931-***-****

Actively seeking remote position

Work Experience

CRM Leasing Consultant

OPUS Management Group - Remote July 2023 to October 2023

• Renewing and renegotiating lease agreements

• Ensuring tenants follow the rules and pay on time

• Resolving any issues raised by the tenants

• Ensuring proper and safe maintenance of both the inside and outside of the building

• Reviewing tenant applications and completing thorough background checks on prospective tenants • Overseeing and maintenance or repairs that are carried out on the premises

• Creating regular reports for the landlord

• Managing the budget

Leasing Manager

ISM Management - Columbia, TN July 2021 to April 2023

• Present apartments, to prospective clients in a persuasive manner. • Evaluate clients’ requirements to make personalized presentations. • Provide accurate information on the different features of properties. • Validate application information and references.

• Ensure proper maintenance work orders are completed daily.

• Organize and maintain onsite office space, model residences and showing paths.

• Responsible for daily opening and closing of leasing office.

• Field application and lease processing inquiries/questions from applicants.

• Conduct scheduled tours.

• Manage customer communications, including email, text messages and phone calls. • Execute workflow process from lead to tour to application to lease signing. Community Manager

Presbyterian Senior Living - Bloomsburg, PA December 2019 to July 2021 Conduct all business in accordance with PHFA policies and procedures. Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.

• Actively maintain and report monthly variances and narratives.

• Ensures that all rents are collected when due, and posted in a timely manner. Males sure that all bank deposits are made immediately and deposits are reported to the corporate office on a daily basis.

• Performs evictions, utility cut-offs and landlord liens as required on delinquent rents.

• Constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance. The property manager is responsible for approving and submitting all invoices to corporate office for payment

• Ensures that lease files are complete and that completion of leases is being executed property. Approves in writing all leases on the property.

• Responsible for offices opening on schedule, condition of office, and model apartment.

• Attends scheduled corporate management meetings, usually held on a quarterly basis at the regional office.

• Maintains records on all aspects of management activity on a daily, weekly, and monthly basis. Submits required reports to corporate offices on a weekly and monthly basis.

• Maintain a positive customer service attitude.

• Periodic inspection with residents move-in/move-outs.

• Review all notices to vacate to determine the cause of the move-out.

• Initiate and implement policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.

• Conduct market surveys monthly and provide trend report information. Shop competition and be aware of neighborhood market conditions.

• Welcome and show community to prospective new residents. Also, handle incoming phone calls from prospective new residents and complete appropriate paperwork.

• Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.

General Manager (GM)

Comfort Inn Choice Hotels - Mifflinville, PA January 2017 to February 2019

• Delivering a level of customer service at or above customer expectations.

• Training and developing all potential staff members.

• Conducting periodic face-to-face performance reviews to insure all customer requirements are met on a consistent basis.

• Insuring all program implementation compliance.

• Insuring each department is fully staffed and trained appropriately.

• Leading and managing a property and a staff in a professional manner. Front Office Manager

Comfort Inn - Mifflinville, PA August 2015 to January 2017 My duties include managing a staff of 8 people, Scheduling for entire staff, Invoices, ordering supplies and food, I deal with Reps from everywhere one on one, training new employees and interviewing. I also check guests in and out, manage adjustments when needed, take reservations on a daily basis and can set up wedding or group blocks. I run the entire front desk along with the register.

Education

High school diploma

Millville High School - Millville, PA

August 1998 to June 2001

Skills

• Management experience, Leadership skills, organization skills, customer service skills and sales skills. Promotion 01/14/2017 I was promoted to General Manager in January 2017 Promotion 02/12/2016 I was promoted in October 2015 to a supervisor and then February 2016 I was promoted to Front Office Manager.

• Management experience

• organization skills and customer satisfaction (10+ years)

• training

• Scheduling

• Operations

• Inventory

• Payroll

• Fair Housing Regulations

• Senior Care

• Accounts Payable

• Property Management

• Property Leasing

• LIHTC

• Yardi

• Microsoft Outlook

• Assistant Manager Experience

• Negotiation

• Section 8

• Documentation review

• Microsoft Word

• Research

• Marketing

• Accounts Receivable

• Microsoft Office

• Time management

• Management

• Leadership

• Communication skills

• Computer literacy

• Computer skills

• Writing skills

• Analysis skills

• Customer service

• Windows

• Landlord-tenant law

• Conflict management

• Sales

• Administrative experience

• Insurance sales

• Negotiation

• Conflict management

• Presentation skills

• Customer relationship management • Analysis skills

• Research

• Account management

• Financial management

• Leadership

• Budgeting

• Sales management

• Interviewing

• Sales

• Recruiting

• CRM software

• Marketing

Certifications and Licenses

Tennessee Life Health & Accident

Contact this candidate