Jeanette Angel

**** ****** *** ******, *** Air MD 21015 – ad2rth@r.postjobfree.com – 443-***-****

Management Profile

Logistics Management International Freight Shipping Customer Service

Results-driven professional with a progressive 30-year record of success owning and managing international and domestic shipping logistics. Demonstrated accomplishments in vendor management, regulatory compliance, process improvement, and cost containment. Also adept in Customs Brokerage and Compliance. Participatory manager adept at building motivated teams based on a focused dedication to quality and top-level customer service. Excellent oral and written communication, delivering high quality documents and presentations. Proficient in Microsoft Office, database development, and mainframe system administration. Core Competencies include:

Import/Export Logistics & Transport

Quality Compliance

Vendor Compliance

Staff Management

Operational Account Management

General & Specialized Cargo

Rate Negotiations

Ocean / Air Freight

Freight Management

Customer Service

Customs Brokerage

Employee Training

Professional Experience

FILA USA, SPARKS, MD 21152, September 2021 – Present

INTERNATIONAL LOGISTICS COORDINATOR

Responsible for importation of both apparel and footwear. Monitoring goods shipped on time and ensuring that all are shipped to maximize cost and efficiency. Managing and reporting on Key Accounts for Direct to Retailer orders. Liaising with Steam Ship lines and Drayage providers for timely movements, and Customs Brokers to ensure that all government regulations are adhered to and are completed within acceptable time frames.

A principal aspect of my job is the reviewing of financial statements, financial analyses, and presentations. Supervising the accuracy of data entered. Proven track record of developing accurate financial analysis to support decision-making when negotiating rates.

Skilled with reviewing and analyzing data to produce accurate quarterly and yearly analytical reports for all aspects of the movement of the Purchase Orders.

Key Achievements:

Ensuring all PO’s shipped to maximize efficiency and find areas of cost saving.

Supervising the accuracy of financial date/payments and reporting

Skilled in Analytical Reporting and Presentations.

GEODIS White Marsh, MD 21236, September 2019 – August 2021

ACCOUNT REPRESENTATIVE

Responsible for maintaining 4 Key Accounts, from shipments origination to final delivery. Ensuring that all documents are accurately filed to meet critical timelines. Assist with classification and ensuring that product information and purpose were correctly aligned within the tariff headings. Providing payment on behalf of clients and maintaining records in order to accurately invoice all parties. Staying up-to-date of changes in import laws and regulations by way of reading material and regularly attending classes and available conferences. Directly reporting to clients on a daily basis on all of their shipment timetables and invoicing as well as advising of any discrepancies that would result in negative impact of shipment delivery times. Principal liaison with ocean, air-freight, international trucking companies to include small package carriers to ensure that shipments are released on time.

Key Achievements:

Maintaining an exceptional repour with all of the clients to which I complete Customs Entry.

Multi-tasking all aspect of the import/customs clearance process

Advanced capability in the CargoWise customs and freight forwarding system.

PRIORITY WORLWIDE, HANOVER, MD 21076, April 2019 – August 2019

ACCOUNT REPRESENTATIVE

Preparation and filing of Customs forms for International Shipping to ensure that shipment meet all applicable laws to facilitate the importation of goods. Organizing shipments and prioritizing on a daily basis from departure to final delivery. Creating detailed shipping and tracking records to ensure that all shipments are cleared in a timely and professional manner. Using outside agencies for Bond requirements.

Key Achievements:

Prioritizing shipment to ensure all were cleared in a timely and efficient manner

Maintaining excellent written and verbal communication to all accounts

Saks fifth avenue, Aberdeen, md 21001, 2013 – March 29th 2019

international operations and logistics manager

Manage International shipping via Courier, Air and Ocean for both branded and Private Label Vendors for Saks Fifth Avenue and Saks Off Fifth for both the US and Canada. Monitoring shipments from receipt of commercial documents requesting shipment, through to the final delivery destination.

Overseeing receipt of all international documents, ensuring that all social and customs compliances are adhered to. Ensuring that the merchandise is received at origin and shipped within the time frames specified by the global buying teams.

Engaging and fostering collaborative working relationships with Freight Forwarders and Brokers to maintain the highest possible service level. Closely monitoring and evaluating cost through value-based methods.

Liaising with Brokers to ensure that all government regulations are adhered to and are completed within acceptable time frames.

Confirming that all Distribution Centers have correct documentation prior to merchandise arriving to avoid any delay in this critical time to store business.

Reporting on statistical and financial data with the Department heads and Directors weekly. Maintaining the highest of standards of efficiency ensuring costs are kept to a minimum. Analyzing the ship modes used are the most cost effective while still meeting the time to store requirements and keeping within specified KPI’S.

Key Achievements:

Maintaining 98% on time deliveries to DC/Stores

Lowering shipping costs by analyzing ship mode comparisons.

Development of improved database to ensure flow of information .

Lift Carry Go Inc., Baltimore, MD, 2003 - 2013

Co-Owner, Operations and Finance Officer

Managing the day-to-day aspects of owning and running an 8000 square foot warehouse fulfillment center. Receiving products in bulk container loads; Ensuring that all Customs Clearance and FWS & FDA requirements are met; Checking that all product is correct against the packing lists and manifests; Rotation of stock; Picking, packing and shipping.

Understanding products and specific requirements of all clients and their customers. Overseeing all quality assurance, and customer service functions. Managing insurance and cargo claims. Interacted with shipping line representatives, commercial domestic shipping companies, commercial freight carriers, manufacturers, and vendors. Extensively interfaced with all Directors, administrative and financial staff of all clients. Managing cost analysis of all services to ensure maximum profitability.

Key Achievements:

Maintained inventory and accountability for multiple independent product lines valued in excess of $4 million.

Utilized DI Central and Oliver System based on client’s needs.

Generated HAZMAT and ORM-D documentation for shipping.

Highly skilled in Microsoft Office for invoice and packing manifest generation.

Maintained costs control to ensure maximum profitability.

Scheduling of all shipments incoming and outgoing.

Utilization of independent contractors for seasonal work.

Maintained contracts with clients.

Maintained contracts with raw commodity suppliers for maintaining stock of boxes, tape, and other packing materials.

Maintained all payroll and tax documents for the company

Dolphin Logistics, London, UK, 2002–2003

Logistics Support Manager

Managed a wide range of cargo shipping, quality assurance, and customer service functions for this leader in worldwide logistics and information management. Oversaw receipt of all international downloads. Ensured transfer to UK Freight Management System and compliance with internal policies and government shipping regulations to expedite timely and cost-effective shipments to customers. Managed insurance and claims. Interacted with customers, shipping line representatives, manufacturers, and vendors. Extensively interfaced with Directors. Administered financial/statistical reporting and cost analysis for management staff and customers. Developed forms/reports and tracked shipments using Microsoft applications and proprietary programs. Managed and facilitated development of six logistics support staff.

Key Achievements:

Served as internal liaison for all Directors and primary logistical contact for all UK offices.

Administered existing and new key accounts across the U.S., Canada, and the Far East.

Identified process improvement areas and selected to provide recommendations and facilitate implementation, testing, and training for new mainframe and Microsoft Windows applications.

Closely monitored customer service levels to ensure a consistently high level of satisfaction.

P & O Nedlloyd Limited, Hainault, Essex, UK, 2001–2002

Operational Account Management

Managed operational functions relating to all UK wine accounts and multiple major retail accounts for this leading global shipping line and international logistics provider. Administered timely and accurate processing of customer orders. Administered global shipping logistics to ensure timely and cost-effective product delivery for major supermarket chains. Oversaw customer service and report development. Managed, trained, and developed supporting staff.

Key Achievements:

Orchestrated product imports from the U.S., the Far East, Australia, New Zealand, South Africa, Chile, and Argentina.

Researched and resolved all shipping and customer issues in a timely and efficient manner.

FFG Hillebrand Ltd., West Thurrock, Essex, UK, 2000 2001

Specialist Freight Management Supervisor, New World Wine Imports Department

Supervised department-wide freight shipments for major wine accounts. Processed customer orders through entire life cycle, from initial order receipt to final product delivery. Orchestrated shipping logistics to ensure product delivery in consistent alignment with promotional deadlines of major supermarket chains.

Key Achievements:

Achieved a consistent record of timely and cost-effective product deliveries to key clients.

Closely monitored and tracked freight shipments to expedite process and oversee issue resolution.

P & O Nedlloyd Limited, Hainault, Essex, UK, 1990 2000

Senior Freight Management Clerk, Value Added Services Department (1999 2000)

Oversaw vendor management of all department-wide key wine accounts. Processed customer orders through entire life cycle, from receipt to delivery. Orchestrated shipping logistics to ensure product delivery in alignment with promotional deadlines of major supermarket chains. Designed and maintained spreadsheets in Excel and Lotus 123. Administered database and mainframe systems. Provided extensive customer support.

Key Achievements:

Administered direct customer service and support to advance satisfaction and retention.

Initiated regular contact with key customers to monitor service levels.

Senior Customer Services Administrator, P & O Containers Europe Limited (1997 1999)

Orchestrated and monitored individual voyages to ensure accurate documentation administration and compliance with customs procedures and regulations. Served as interim Supervisor during absences of Line

Manager, with oversight of a six-member staff. Managed fast-paced Import Department comprising both General and Specialized Cargo. Oversaw data administration and statistical report development. Maintained amended manifested information. Served as primary contact for special accounts and sensitive issues.

Secondment to European Commercial Office (1996 1997)

Selected to facilitate administration and modification of documentary revenue computer system. Input data into mainframe system. Liaised among U.S., Continental, and Far East business units to ensure adherence to procedures and deadlines. Administered designation and access of computer security levels to staff.

South Africa Import Fruit and Reefer Coordinator, P & O Containers Europe Limited (1992 1996)

Multi -Trade Import Clerk, P & O Containers Europe Limited (1990 1992)

Middle East Export Clerk, Ross Youngs (1988 – 1990)

Education / Professional Development

Bachelor’s Degree in Business and Finance Grimsby College 1987

Five GCE ‘O’ Level Passes Eight CSE Passes

RSA Integrated Business Technology, Stages II and III

Computer Literacy and Information Technology, Stage I

Technical Expertise

Proficient in Microsoft Word, Excel, PowerPoint, Access, Outlook; Lotus 123,

Database Systems, Mainframe System Administration

Professional References

Kartik Rathod, Saks Fifth Avenue – VP

Ryan Winters, Saks Fifth Avenue – Director Domestic Transport

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