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Mental Health Customer Service

Location:
Bakersfield, CA
Posted:
January 14, 2024

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Resume:

Ruben A. Varela

ad2rsj@r.postjobfree.com 661-***-****

linkedin.com/in/ruben-varela-b8749529b

Summary

Profile

Friendly, outgoing, and engaging team player has strong ability to collaborate, develop, lead, and inspire others to perform at high levels. Detail oriented and experienced former business owner and manager. A multi-tasker who excels at providing great customer service and satisfaction. Clinically educated, trained and experienced in assessing client needs, treatment planning and providing for client care in the mental health and substance abuse treatment domains. Also, practiced and skilled in teaching English as a second language to individuals and groups primarily Spanish speakers in an international setting. Experienced in sales, and provision of services and aftercare in both the public and private sectors.

Experience

Language Teacher

Centro de Capacitacion Para el Trabajo Industrial

Aug 2016 - Dec 2022 (6 years 5 months)

Research, plan, develop and deliver live English lessons to a primarily Spanish speaking audience having multiple academic levels. Utilize verbal and non-verbal communication skills to promote information transfer. Utilize classroom teaching aids such as white and blackboards, laptops and various image and data projection devices to augment and support lesson delivery. Introduce and engage students and participants in meaningful and productive English learning exercises Collaborate with program managers and social work staff to design and deliver an optimal learning experience for persons with varying levels of personal development and educational attainment. Owner

Ruben A. Varela-Blacksmith, LLC

Jan 2011 - Jan 2016 (5 years 1 month)

Collaborate with clients, suppliers, and co-staff, to create and offer unique artistic metal art, furniture and other architectural accessories for the housing and interior design industries. Meet with clients at job sites and in their homes to consult and advise on projects. Close sales and contract with prospective clients building and design trade professionals. Design build and install customized wrought iron projects of varying types and sophistication Provide aftercare services in the form of periodic satisfaction inquiries to sustain relationships.

Owner

Absolute Human Solutions, LLC

Jan 2009 - Jan 2016 (7 years 1 month)

Clinical interviews, substance abuse professional (SAP) diagnostic and referral services, facilitate return to duty clearances for U.S. Department of Transportation (DOT) mandated clients. Mental Health Recovery Specialist III

KERN COUNTY MENTAL HEALTH DEPARTMENT

Ruben A. Varela - page 1

Jan 2009 - Jan 2013 (4 years 1 month)

Provide case management services to a caseload of clients participating in a range of county provided mental health services at varying levels of service intensity and need. Coordinate client care as part of an interdisciplinary team of professional and paraprofessional members. Substance Abuse Specialist I/II

Substance Abuse Professionals of Texas

Jan 2005 - Jan 2009 (4 years 1 month)

diagnosis, client education, counseling, referral and linkage to treatment and other ancillary community services.

Owner

Architectural Iron Inc

Jan 1996 - Jan 2003 (7 years 1 month)

Design, produce and install architectural metal gates, fences, interior and exterior metal architectural accessories. Collaborate with sales, production, and installation co-staff and customers. Manage all aspects of the operation from sales and service to documentation and record-keeping. Assistant Manager

A Bloom'n Florist and Gifts

Jan 1990 - Jan 1996 (6 years 1 month)

Family business, worked in all aspects of the organization from entry level delivery and helping positions, later moving into design, sales, and bookkeeping positions. Ultimately assisting my family to manage the operation of the business. .

Education

Grand Canyon University

Master of Science in Marriage and Family Therapy, Counseling Psychology University of Phoenix

Bachelor of Science, Human Services, General

Skills

academic • art • bookkeeping • counseling • customer relations • delivery • diagnosis • documentation • english • imaging

Ruben A. Varela - page 2



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