DEBBIE ANN GRIFFIN

757-***-****

*** ******** ****

NEWPORT NEWS VIRGINIA 23602

WORK EXPERIENCE:

AUGUST 2017 - MARCH 2021

STORE MANAGER

L’OCCITANE

MANAGE DAILY OPERATIONS TO ACHIEVE DAILY, WEEKLY AND MONTHLY GOALS. TO ENSURE HIGHEST LEVEL OF CUSTOMER SERVICE.

CONTINUE TO TEACH MYSELF AND TO HELP GROW THE TEAM TO IMPROVE ON ALL ABILITIES.

TO CONTINUE TO RECRUIT TO ESTABLISH THAT THE STORE IS ALWAYS STAFFED. INVENTORY THE STORE REGULARLY

TO MAINTAIN STOCK LEVELS IN THE STORE, TO CONTINUE TO MAKE SURE THE STORE IS FULLY STOCKED.

HOUSEKEEPING IN THE STORE AT ALL TIMES

CLEAR COMMUNICATION SKILLS WITH STAFF AND MANAGEMENT AT ALL TIMES SELF MOTIVATION

VISUAL MERCHANDISING I FEEL IT’S IMPORTANT TO CHANGE SOME THINGS IN THE STORE AROUND, CLEAN AND FRESH LOOK

TO HAVE A GREAT RELATIONSHIP WITH THE STAFF AND HAVE OPEN COMMUNICATION SEPTEMBER 2014– AUGUST 2017

ASSISTANT STORE MANAGER

DILLARD’S INC.

MANAGE DAILY OPERATIONS TO ACHIEVE SALES GOALS AND PROFIT OBJECTIVES. RESPONSIBLE FOR CAMERA ROOM, CUSTOMER SERVICE AND CASH ROOM, OPERATIONS OF THE DOCK AND ENSURE ALL ACTIVITY IS RUNNING SMOOTHLY. CONSISTENTLY RECRUITING, INTERVIEWING AND HIRING TOP TALENT FOR EACH DEPARTMENT.

RESPONSIBILITIES FOR THE MONTHLY CREDIT IN THE STORE, TO MAKE SURE THE GOAL IS MADE FOR THE STORE AND EACH EMPLOYEE IS HELD ACCOUNTABLE. COMPUTER WORK IN THE AM FOR PCSA, DAPS, AND PASS. REVIEW EMAILS AT LEAST 3 TIMES A DAY.

FACILITATE REGULAR COACHING ONE ON ONE WITH ASSOCIATES. JULY 2013 – SEPTEMBER 2014

STORE MANAGER

HELZBERG DIAMONDS

ACHIEVING STORE SALES GOALS BY DEMONSTRATING STRONG SELLING SKILLS AND LEADING THE TEAM TO THEIR HIGHEST POTENTIAL GOALS

RECRUITING TOP TALENT

ONE ON ONE COACHING MONTHLY AND WEEKLY CONVERSATIONS TO LET EACH ASSOCIATE TO KNOW WHERE THEY ARE AT

CREATING A VERY POSITIVE WORK ENVIRONMENT

OPEN AND CLOSING PROCESS, CONDUCTING MONTHLY MEETINGS, SCHEDULES, ROLE PLAYING, TRAINING

TEAM ENVIRONMENT IS THE MOST IMPORTANT, PASSION AND THE LOVE OF BEING A PART OF A GREAT MOMENT WITH THE GUEST.

JUNE 2011 – SEPTEMBER 2013

STORE MANAGER

REEDS JEWELERS, NEWPORT NEWS, VIRGINIA

MONTHLY AND YEARLY SALES GOAL FOR THE STORE AND EACH EMPLOYEE. RESPONSIBLE FOR THE OVERALL OPERATIONS OF THE STORE. STORE PROFITABILITY, GROSS PROFIT AND GROSS MARGIN. RECRUIT, TRAIN, COACH, AND MOTIVATE QUALITY OF POSITIVE MENTAL ATTITUDE. SALES GOALS AND EXPECTATIONS, ROLE PLAY DAILY, CROSS TRAIN, CONDUCT MEETINGS. May 2009-May 2011

ASSISTANT MANAGER

REEDS JEWELERS, NEWPORT NEWS, VIRGINIA

SALES GOALS

TO HANDLE A PROFITABLE REPAIR DEPARTMENT

ASSIST THE STORE MANAGER IN ALL AREAS

ADHERE TO ALL COMPANY POLICY AND PROCEDURES

April 2007 – May 2009

PERIMETER MANAGER

JARED GALLERIA OF JEWELRY, NEWPORT NEWS, VIRGINIA

ACHIEVED ALL STANDARDS FOR THE FISCAL YEAR 2009

PRIMARILY INVOLVED IN THE SALES AND TRAINING OF TIMEPIECES, INCLUDING TAG HEUER

INVOLVED IN CREATING A STRONG TEAM ENVIRONMENT, CONSISTING OF ONE ON ONE WEEKLY REPORTS

WITH FELLOW EMPLOYEES

CREATED UNIQUE AND APPEALING DISPLAYS TO EXHIBIT MERCHANDISE October 1996 – October 2007

SALES AND PURCHASING MANAGER

THE FINE ARTS SHOP, NEWPORT NEWS, VIRGINIA

SERVED AS A PROFESSIONAL JEWELRY BUYER FOR THE STORE, OFTEN TRAVELING TO TRADE SHOWS

MANAGED AND ASSISTED SALES STAFF

ORGANIZED AND COORDINATED SALES EVENTS

DIRECTED ALL ADVERTISING INCLUDING BUDGETING AND WRITING SCRIPTS HANDLED ALL CLIENT ACCOUNTS

1990 – 1996

Store Manager

MUSSELMAN’S JEWELERS

SUPERVISED ALL STORE OPERATIONS INCLUDING, BUT NOT LIMITED TO: ACHIEVEMENT OF MONTHLY AND YEARLY GOALS

UTILIZED INVENTORY CONTROL TO AID IN LOSS PREVENTION CREATED EMPLOYEE SCHEDULES

DEDICATED TO STRONG CUSTOMER RELATIONS

EMPLOYMENT HISTORY PRIOR TO 1990 CAN BE MADE AVAILABLE UPON REQUEST. Professional Educational Experience:

2003

Graduate

Gemological Institute of America, Carlsbad, CA

• Accredited as a Jewelry Professional (A.J.P)

• Developed skills of

o Diamond Essentials

o Jewelry Essentials

o Colored Stone Essentials

o Diamond Grading Lab Class (2013)

2007

Graduate

Diamond Council of America (DCA)

• Participated and passed exams to become certified in Diamonds

• Participated and passed exams to become certified in Gemstones INDIVIDUAL SKILLS

• Personal and Professional Relationships

• Highly charismatic

• Relates easily to people

• Exceedingly confident

• Highly motivated in sales

• Excel in a team environment

• Large clientele base

• Handle responsibility well

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