PROFESSIONAL SUMMARY

Results-driven professional dedicated to streamlining operations to

promote organizational efficiency. Detail-oriented in planning and managing compliance programs and contracting activities. Thorough in adhering to sales contract processes and ensuring policy and regulatory compliance. Strong problem-solving and critical thinking skills and familiar with industry-specific regulations and compliance requirements. WORK HISTORY

Company Owner, 11/2022 to 08/2023

The Trove LLC - Hudson, NH

Senior Channel Operations Specialist, 05/2016 to 11/2022 NetScout Systems, Inc - Westford, MA

Sales and Marketing Manager, 11/2015 to 02/2016

OSAAP America - Chelmsford, MA

CONTACT

Address: Hudson, NH 03051

Phone: 508-***-****

Email: ad2rr5@r.postjobfree.com

WWW: www.linkedin.com/in/alexandra

-langen-59598910

SKILLS

ALEXANDRA LANGEN

Run day-to-day operations of sales and business on multiple e-commerce sites

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• Fulfilled and coordinated shipping of online orders Created new process for both one-time resellers and new partners to become contracted during acquisition involving over 1500 resellers

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Worked with internal and external program teams to build online on-boarding process via Partner Relationship Management system.

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Created and updated Channel On-boarding Program and Policy documents.

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Supported global account teams and partners with products, services, pricing, terms, channel announcements, and operational processes of company.

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Liaised with appropriate teams to develop robust, end-to-end partner operations process, including but not limited to partner applications and contracts, creating and ensuring SLAs are met, and partner onboarding processes and program support

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Analyzed all requests regarding execution of any changes to existing legal reseller agreement (Territory, first line support, name change, payment terms, etc.)

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Outlined marketing strategies and developed collateral in close collaboration with product management personnel.

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• Analyzed sales and marketing data for improved strategies. Implemented, executed and strategically expanded business channel partnerships and program initiatives.

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• Sales and Marketing

• Contract Management

• Contract Compliance

• Customer Relationship Management

• Compliance Requirements

• Account and Territory Management

• Risk Mitigation

Advanced in MS Office Suite (Word,

Excel, PowerPoint), SalesForce,

NetSuite, Oracle

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• Business Leadership

Process Development and

Streamlining

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• Partnership Development

Ability to manage and collaborate

cross-functionally with other

departments

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• Verbal and Written Communication

• Time Management

• Managing Operations and Efficiency

• Reading Comprehension

Account Manager, 01/2014 to 11/2014

Thinking Phone Networks - Cambridge, MA

Business Development Representative, 10/2013 to 01/2014 Thinking Phone Networks - Cambridge, MA

EDUCATION

Bachelor of Arts, Sociology, 01/2011

University of Massachusetts - Amherst

Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

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Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.

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Expanded business through effective network development, identifying new, and prospective clients.

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• Used SalesForce to handle current portfolio and prospective leads.

• Managed over 100 customer calls per day.

• Field of Study Focus: Criminal Justice and Law

• Minor: Psychology

• Study Abroad: Florence, Italy, Marketing and Criminology

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