Octavia Hale

Customer Service Representative

910-***-**** ad2rqy@r.postjobfree.com PARKTON, NC 28371 PROFESSIONAL SUMMARY

Customer service oriented and detail-focused professional with 1+ years of supervisory experienced. Can multi-task and prioritizing workloads. Handling information that is confidential and sensitive. Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.

• Strong written, verbal, and interpersonal skills for effective communication and documentation.

• Microsoft Office Application- MS Word, MS Excel, and MS Powerpoint.

• manages time and prioritizes duties in fast-paced, multi-task environments.

• Effective problem solver, able to assess needs and identify solutions. EXPERIENCE

ENVIRONMENTAL SERVICES HOUSEKEEPER, fayetteville, NC cape fear valley hospital, February 2020-May 2023

• Cleaned and sanitized restrooms, lobbies, hallways, breakrooms, and other public areas.

• Consistently adhered to established health and safety regulations while performing cleaning duties.

• Sanitized and cleaned assigned areas using proper infection control procedures. TAX ASSOCIATE REMOTE, Montpelier, VT

intuit, December 2018-February 2020

• Researched complex tax issues using online databases.

• Reviewed accounting books for accuracy prior to preparing taxes.

• Processed payments related to taxes due from clients.

• Prepared and filed tax returns for individuals, trusts, estates, and corporations.

• Organized files according to established protocols for easy retrieval during audits or other inquiries.

• Conducted research into new laws or regulations impacting taxation procedures.

• Assisted with audits by providing requested documents and answering questions from auditors. Computed taxes owed and overpaid, using adding machines, and personal computers and complete entries on forms, following tax form instructions and tax tables.

•

• Provided advice on how best to structure transactions for maximum tax savings. MANAGER, st.pauls, NC

burger king, April 2013-October 2019

Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.

•

• Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.

• Utilized strong analytical and problem-solving skills to address operational issues.

• Coached and motivated team, driving sales and delivering exceptional customer service.

• Offered constructive feedback to team members, boosting overall job performance.

• Communicated plans and actions to meet departmental goals.

• Reduced workplace safety or health hazards by enforcing work practices and procedures.

• Enforced work practices and procedures to reduce workplace safety and health hazards.

• Oversaw multiple projects simultaneously and ensured tasks were efficiently completed. EDUCATION

ASSOCIATE IN SCIENCE (A.S.) IN NURSING CANDIDATE, fayetteville nc fayetteville tech community, Expected graduation December 2025 CERTIFICATIONS

• Associate of science degree • Administrative assistant

Contact this candidate