Business Partner Human Resources

Jennifer Eve Chapa

Houston, TX ***** (***) ***- *233 ad2rqx@r.postjobfree.com LinkedIn

Profile for Project Coordination and Management

Experienced professional skilled in deploying and managing information systems and applications. Proven ability to improve operations and support services for corporate users. Expertise in process involvement, management, and applicant screening. Deep understanding of maintaining focus, prioritizing speed and accuracy, and effectively managing tasks. Proficient at monitoring system integrations, resolving issues, and ensuring uninterrupted application functionality. Skilled in developing and maintaining documentation, procedures, and training to support organizational growth.

Core areas of expertise include:

Strategic Planning Predictive Analytics Change Management Technical Support HRIS Integration Team Leadership

Business Strategy Risk Mitigation Organizational Design Professional Data Analysis Performance Appraisal Project Administration Vendor Relationship Cross-Functional Collaboration P

PROFESSIONAL EXPERIENCE

BENCHMARK ENGINEERING CORPORATION, Houston, TX Feb. to Sept. 2023

Project Coordinator

Assisted the Project Manager and Engineer(s) in organizing and managing various parts of projects, maintaining budgets and work schedules, and ensuring all project deadlines were met. Scheduled and attended meetings, prepared presentation items, and followed up on important decisions and action items. Significantly improved project management efficiency and effectiveness and adopted processes to increase productivity and reduce costs. Monitored project progress, created required status reports, and oversaw daily implementation of the project plan.

•Maintained and prepared all correspondence written in electronic and project documentation.

•Liaised with clients to identify and define requirements, scope, and objectives.

•Acted on tasks from our internal team to assist with schedule management.

•Prepared project billings in conjunction with the project management team.

•Generated owner and project manuals to ensure standards and requirements are met.

•Transcribed meeting minutes, memos submittals, and RFI's.

•Monitored fifteen-plus projects process and handled any issues that arose.

•Issued all appropriate legal paperwork, including but not limited to subcontractors with subcontracts and change orders.

HARVEY BUILDERS, Houston, TX Nov. to Dec. 2022

Director of First Impressions (Receptionist)

Occupied as the face of the organization, holding a significant role in the success of the organization's operations. Excelled in this role with exceptional people skills, including warmly greeting customers and responding to phone calls professionally and courteously. Received recognition from Mr. Harvey himself for providing excellent customer service. Demonstrated kindness, clarity, and empathy and even greeted visitors and pleasantly engaged with them. Designed a seamless and intuitive experience, ensuring all navigated the service quickly. Prioritized the user experience and fostered a deeper connection with customers, resulting in greater loyalty and brand advocacy. Promoted customer trust and loyalty—efficient execution of administration to enhance the overall customer experience.

•Built lasting relationships with clients and established a positive image for the company.

•Used interpersonal skills, customer service skills, creativity, and the ability to multitask in a time-sensitive environment.

•Managed front desk operations and served as the primary point of contact for valued customers.

•Achieved high customer satisfaction, engagement, and success contingent upon a meticulously crafted user experience.

PATTEN TITLE COMPANY, Houston, TX

2021 to 2022

Executive Assistant to President/CEO

Analyzed data on open and closed premiums, average escrow fees, and refinanced accounts percentages to create accurate daily, weekly, and monthly reports and additionally acted as the mediator between different business units to streamline various operations, such as document preparation.

•Addressed operational concerns and emerging issues while responding to requests promptly to enhance productivity.

•Aided executive management in improved identification of accounts by presenting insightful reports while ensuring the company’s communications and documentation secrecy.

•Acted as liaison between different business units and oversaw multiple operations, including document preparation.

•Designed and implemented cost-effective strategies to improve operational efficiency and showcased practical decision-making skills without detailed instructions to complete projects with outstanding results.

•Successfully coordinated team-building events, such as anniversary celebrations, and sourced appropriate gifts to recognize and acknowledge the contributions of team members.

•Fulfilled multiple roles within the Bike Texas MS 150 2022 team, including founding member, coordinator, and participant. It was an honor to contribute to the success of this corporate endeavor.

DIAMOND OFFSHORE, Houston, TX

2021 to 2021

HR Analyst

Diligently recorded and systematically organized crucial data concerning employees' performance, talent management, and separation procedures while ensuring confidentiality. Contributed to developing essential documents and protocols for employee separations, which included retrieving company assets. Played a crucial role in fostering positive relationships with employees and ensuring compliance with health and safety measures, risk management protocols, and insurance claims.

•Devised and applied changes, including new hires, transfers, promotions, and terminations, while updating the HRIS system and incorporating all changes in Oracle and employee files.

•Started the digital process of putting together and handling staff benefits, records, and payroll.

•Assisted with the recruitment process by screening and evaluating job seekers' qualifications before they were interviewed.

CEVA LOGISTICS – AMERICAS, Houston, TX

2020 to 2021

Executive Assistant to CFO & Administrative Manager of Finance

Developed and executed finance training modules to enhance the staff's financial acumen. Proactively managed department cleanup operations to ensure the workspace was always tidy and presentable. Promoted efficiency and established a comprehensive equipment inventory log to track all the department's equipment.

•Tracked unused travel expenses and obtained loyalty program memberships, resulting in 15% savings on travel expenses.

•Allocated all personal ID numbers, email addresses, log-in setups for C-People, all necessary equipment and office supplies, and added new hires' information to each system and analyzed onboarding logistics needs, working with Facilities and IT departments to fulfill new hire office and tech requirements.

•Administered Day force (Ceridian), payroll, and PTO for non-salary and salaried employees.

•Prepared live global Microsoft Teams presentation with GHO (international home office) in Marseille, France, and America's CFO in Houston and ensured provision of PowerPoint presentations, high-quality cameras, and screens.

•Communicated with each area’s controller and management of finance and procurement team /CFO through Skype calls and produced presentations for weekly interaction.

THE PLANK COMPANIES, INC. (TPCI), Houston, TX

2018 to 2020

Executive/Personal Assistant to Chairman & CEO

Gained extensive experience crafting travel itineraries for domestic and international trips, focusing on optimizing time and cost efficiency. My proficiency in organizing data is evidenced by my ability to streamline and systematize information in manual and computerized formats and maintain an accurate and comprehensive database of clients.

•Planned travel and managed calendars, ensuring the timely arrival of executives, and briefing them for meetings.

•Demonstrated ability to anticipate departmental needs and assisted the CEO in developing policies that enhance performance efficiency and effectiveness. Took charge of complete process improvement and identifying areas that required attention within administrative procedures, improved customer service skills, professionalism, and overall morale within each department.

•Organized annual events for staff and customers and handled the CEO's email to address time-sensitive issues and respond to emails as required. Examined and routed correspondence, developed letters, documents, and reports, researched information, and initiated telecommunications.

•Reviewed records and updated spreadsheets and bookkeeping on corporate, personal, and political donations, including preparation of up-to-date electronic files on investment accounts, and collaborated with CFOs, Investment Managers, and CPAs to generate wire transfers for 82 companies, personal funds, and over 152 investment funding, with daily and weekly additions to obtain the CEO’s approval for final execution.

BALLARD EXPLORATION COMPANY, INC. (BECI), Houston, TX

2013 to 2018

Executive Assistant and Account Manager to CEO

Entrusted with a range of pivotal responsibilities and specifically managed accounts payable and budgets, ensuring the accurate recording of all financial transactions. Executed duties, maintained confidentiality of sensitive information, and upheld the highest standards of professionalism. Oversaw corporate, personal, and political contributions and pledges with great care and meticulous attention to detail, ensuring all donations were allocated correctly and in full compliance with applicable regulations.

•Reviewed and distributed important documents to minimize risk that required an in-depth comprehension of the company's policies and procedures and a discerning eye for detail.

•Involved in reviewing expense reports to allocate payments to appropriate cost centers; through this process, ensuring all expenses were categorized correctly and recorded.

•Worked closely with vendors to reconcile past-due invoices and monthly statements for petroleum and personal accounts. Streamlining cash flow helped to ensure the company remained financially solvent.

•Tracked and analyzed accounting records daily, weekly, and monthly by overseeing the database, which allowed identification and addressed any discrepancies or potential issues before they could become significant problems.

MEMBERSHIPS & CERTIFICATES

American Society of Civil Engineers (ASCE)

Student Member by the Constitution of the Society (May 2023 - Present)

National Society of Professional Engineers (NSPE)

Certificate of Membership (May 2023 - Present)

Texas Society of Professional Engineers (TSPE)

Certificate of Membership (May 2023 – Present)

Certificate of Professional Development by Champions

Turf Establishment, Repair & Rehabilitation (April 27, 2023 – Present)

EDUCATIONAL BACKGROUND

Bachelor of Science in Communications Minor in Humanities (Graduation: Dec. 2023)

University of Houston Downtown, Houston, TX

Related Course Work: Principles of Management Budgeting & Financial Management Human Resources Management

Technical Communication Administering Organizational Change Communication & Leadership Decision-Making Skills associate degree in biology (2009) San Jacinto College, Pasadena, TX

RECOGNITIONS & AFFILIATIONS

Texas Notary Public Commission expires (2026)

Honor’s Society University of Houston (2020 - Present)

Dec My Room-Non-profit Admin (2020), Volunteer (2018-2020)

Member National Society of Leadership and Success (2021 - Present)

TECHNICAL PROFICIENCIES

QuickBooks SharePoint C- People Success Factor Ceridian Day force Oracle Microsoft Office Professional

Microsoft Teams Web3 Adobe DocuSign Skype Zoom Zoho Qualia Traction Tools Orchestrate Procure Sage

300 Access Google Earth CivCast GoTo Deltek

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