shawna jessee

Customer service representative

Big Stone Gap, VA 24219

ad2rqv@r.postjobfree.com

+1-276-***-****

Authorized to work in the US for any employer

Work Experience

Sales Advisor

Concentrix - Remote

June 2023 to Present

QBO / payroll expert

Sykes Work from Home - Big Stone Gap, VA

October 2021 to April 2023

Qbo tech support .Intuit Quick books expert / payroll expert Call Center Representative

Advance Call Center Technologies - Pennington Gap, VA January 2020 to October 2021

Worked from home from for the call center for sallie mae student loan company I also helped with payroll and was team lead the last few months I was with the company. Medical Assistant

Dr capita office - Pennington Gap, VA

February 2016 to January 2020

Worked in a doctors office for Dr Capita . Answered phones. Assisted patients before seeing the Dr . I worked for him until he moved back to his country to start his own practice there . Front Desk Receptionist

Super 8 Motel - Johnson City, TN

September 2014 to February 2016

Checked guests in and out, made reservations over the phone and online for our guests, I made our guest feel as comfortable as possible during their stay Secretary

Wolfe, Williams & Rutherford - Norton, VA

August 2012 to September 2014

I was Roger Rutherford secretary, I answered phones, made appointment for his clients, filling, emails etc

Bookkeeper

J & J Construction - Big Stone Gap, VA

February 2000 to June 2007

My ex husband and I owned our own company . I took care of all the payroll as well as the bookkeeping. I left this position because we got a divorce .

Education

Some college in Early Childhood Education

MECC - Big Stone Gap, VA

High school or equivalent in Child care

Lee High School - Ben Hur, VA

Certification in Business

MECC - Big Stone Gap, VA

Certified nurse assistant

Skills

• Accounting (2 years)

• Bookkeeping (6 years)

• Excel (1 year)

• Microsoft office (2 years)

• Early Childhood Education (4 years)

• Childcare

• Patient Care (10+ years)

• Babysitting

• Toddler Care

• Front desk (5 years)

• Customer service

• Meal Preparation

• Microsoft Access (10+ years)

• EMR Systems

• Cleaning (10+ years)

• Hotel experience

• Windows (10+ years)

• Sales (10+ years)

• Salesforce (4 years)

• Sales support (1 year)

• Payroll (3 years)

• Veterinary experience

• Payroll (5 years)

• Payroll management (5 years)

• QuickBooks (3 years)

• Slack (5 years)

• Windows Remote Desktop (5 years)

• Team management (5 years)

• Public login (3 years)

• App stream (3 years)

• Cs server (3 years)

• Medical billing (3 years)

Certifications and Licenses

Child Development Associate

Microsoft Word

CNA

Assessments

Sales fit — Proficient

May 2023

Measures the traits that are important for success in sales positions Full results: Proficient

Protecting patient privacy — Proficient

April 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Medical terminology — Proficient

May 2023

Understanding and using medical terminology

Full results: Proficient

Work style: Reliability — Proficient

December 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Verbal communication — Proficient

May 2022

Speaking clearly, correctly, and concisely

Full results: Proficient

Work style: Professionalism — Proficient

September 2022

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Technical support — Proficient

February 2023

Performing software, hardware, and network operations Full results: Proficient

Front desk agent (hotel) — Proficient

June 2022

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient

Administrative assistant/receptionist — Proficient August 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Medical billing — Proficient

March 2023

Understanding the procedures and forms used for medical billing Full results: Proficient

Sales skills — Proficient

May 2022

Influencing and negotiating with customers

Full results: Proficient

Technical support: Customer situations — Proficient February 2023

Responding to technical support situations with sensitivity Full results: Proficient

Data entry: Attention to detail — Proficient

July 2022

Maintaining data integrity by detecting errors

Full results: Proficient

HR: Compensation & benefits — Proficient

February 2022

Knowledge of compensation and benefits programs

Full results: Proficient

Call center customer service — Proficient

June 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Home health aide skills — Proficient

April 2021

Providing care to patients in a home setting

Full results: Proficient

Technical support: Customer situations — Proficient July 2022

Responding to technical support situations with sensitivity Full results: Proficient

Work motivation — Proficient

June 2021

Level of motivation and discipline applied toward work Full results: Proficient

Basic mechanical knowledge — Proficient

July 2021

Understanding and applying mechanical concepts and processes Full results: Proficient

Protecting patient privacy — Proficient

March 2023

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Recruiting — Proficient

February 2022

Managing the candidate sourcing and selection process Full results: Proficient

Attention to detail — Proficient

June 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Nursing assistant skills — Proficient

April 2021

Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient

Customer service — Proficient

March 2021

Identifying and resolving common customer issues

Full results: Proficient

Sales skills — Proficient

March 2021

Influencing and negotiating with customers

Full results: Proficient

Attention to detail — Proficient

September 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Learning agility — Proficient

June 2022

Learning and applying new information

Full results: Proficient

Customer focus & orientation — Proficient

November 2021

Responding to customer situations with sensitivity Full results: Proficient

Administrative assistant/receptionist — Proficient January 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Inside sales — Proficient

May 2023

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Basic computer skills — Proficient

June 2022

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Customer focus & orientation — Proficient

May 2021

Responding to customer situations with sensitivity Full results: Proficient

Cleaner fit — Proficient

December 2021

Measures the traits that are important for successful cleaners Full results: Proficient

Office manager — Proficient

October 2021

Scheduling and budgeting

Full results: Proficient

Project timeline management — Proficient

March 2021

Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient

Attention to detail — Proficient

December 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I am thrilled to apply for a Customer Service Representative role because in my 3 years of Remote Customer Service, I've always strived to deliver proactive, tailored, and timely support, making customers consistently feel cared for.

In my prior role as Customer Service Representative at Concentrix, I've gained extensive experience across several facets of customer service including : Managing sensitive customer information

Providing personalized support

Delivering a great customer experience

I consistently produced results at a high level, resolving 40 to 50 tickets per day . Among my peers, I'm known for being approachable, personable, patient, and driven, I always strive to improve my skills learn on the job, and deliver enjoyable customer experiences.I aspire growth within the company, and the experience I will gain as a Customer Service Representative and will develop skills and set myself up for professional success .

I look forward to discussing my qualifications with you. Please let me know if I should provide any additional information.

Thank You very much for your time and consideration. Best regards,

Shawna Jessee

Contact this candidate