Call Center Customer Service
Resume:
shawna jessee
Customer service representative
Big Stone Gap, VA 24219
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Sales Advisor
Concentrix - Remote
June 2023 to Present
QBO / payroll expert
Sykes Work from Home - Big Stone Gap, VA
October 2021 to April 2023
Qbo tech support .Intuit Quick books expert / payroll expert Call Center Representative
Advance Call Center Technologies - Pennington Gap, VA January 2020 to October 2021
Worked from home from for the call center for sallie mae student loan company I also helped with payroll and was team lead the last few months I was with the company. Medical Assistant
Dr capita office - Pennington Gap, VA
February 2016 to January 2020
Worked in a doctors office for Dr Capita . Answered phones. Assisted patients before seeing the Dr . I worked for him until he moved back to his country to start his own practice there . Front Desk Receptionist
Super 8 Motel - Johnson City, TN
September 2014 to February 2016
Checked guests in and out, made reservations over the phone and online for our guests, I made our guest feel as comfortable as possible during their stay Secretary
Wolfe, Williams & Rutherford - Norton, VA
August 2012 to September 2014
I was Roger Rutherford secretary, I answered phones, made appointment for his clients, filling, emails etc
Bookkeeper
J & J Construction - Big Stone Gap, VA
February 2000 to June 2007
My ex husband and I owned our own company . I took care of all the payroll as well as the bookkeeping. I left this position because we got a divorce .
Education
Some college in Early Childhood Education
MECC - Big Stone Gap, VA
High school or equivalent in Child care
Lee High School - Ben Hur, VA
Certification in Business
MECC - Big Stone Gap, VA
Certified nurse assistant
Skills
• Accounting (2 years)
• Bookkeeping (6 years)
• Excel (1 year)
• Microsoft office (2 years)
• Early Childhood Education (4 years)
• Childcare
• Patient Care (10+ years)
• Babysitting
• Toddler Care
• Front desk (5 years)
• Customer service
• Meal Preparation
• Microsoft Access (10+ years)
• EMR Systems
• Cleaning (10+ years)
• Hotel experience
• Windows (10+ years)
• Sales (10+ years)
• Salesforce (4 years)
• Sales support (1 year)
• Payroll (3 years)
• Veterinary experience
• Payroll (5 years)
• Payroll management (5 years)
• QuickBooks (3 years)
• Slack (5 years)
• Windows Remote Desktop (5 years)
• Team management (5 years)
• Public login (3 years)
• App stream (3 years)
• Cs server (3 years)
• Medical billing (3 years)
Certifications and Licenses
Child Development Associate
Microsoft Word
CNA
Assessments
Sales fit — Proficient
May 2023
Measures the traits that are important for success in sales positions Full results: Proficient
Protecting patient privacy — Proficient
April 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Medical terminology — Proficient
May 2023
Understanding and using medical terminology
Full results: Proficient
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Verbal communication — Proficient
May 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Work style: Professionalism — Proficient
September 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Technical support — Proficient
February 2023
Performing software, hardware, and network operations Full results: Proficient
Front desk agent (hotel) — Proficient
June 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Medical billing — Proficient
March 2023
Understanding the procedures and forms used for medical billing Full results: Proficient
Sales skills — Proficient
May 2022
Influencing and negotiating with customers
Full results: Proficient
Technical support: Customer situations — Proficient February 2023
Responding to technical support situations with sensitivity Full results: Proficient
Data entry: Attention to detail — Proficient
July 2022
Maintaining data integrity by detecting errors
Full results: Proficient
HR: Compensation & benefits — Proficient
February 2022
Knowledge of compensation and benefits programs
Full results: Proficient
Call center customer service — Proficient
June 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Home health aide skills — Proficient
April 2021
Providing care to patients in a home setting
Full results: Proficient
Technical support: Customer situations — Proficient July 2022
Responding to technical support situations with sensitivity Full results: Proficient
Work motivation — Proficient
June 2021
Level of motivation and discipline applied toward work Full results: Proficient
Basic mechanical knowledge — Proficient
July 2021
Understanding and applying mechanical concepts and processes Full results: Proficient
Protecting patient privacy — Proficient
March 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Recruiting — Proficient
February 2022
Managing the candidate sourcing and selection process Full results: Proficient
Attention to detail — Proficient
June 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Nursing assistant skills — Proficient
April 2021
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient
Customer service — Proficient
March 2021
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
March 2021
Influencing and negotiating with customers
Full results: Proficient
Attention to detail — Proficient
September 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Learning agility — Proficient
June 2022
Learning and applying new information
Full results: Proficient
Customer focus & orientation — Proficient
November 2021
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient January 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Inside sales — Proficient
May 2023
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Basic computer skills — Proficient
June 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Cleaner fit — Proficient
December 2021
Measures the traits that are important for successful cleaners Full results: Proficient
Office manager — Proficient
October 2021
Scheduling and budgeting
Full results: Proficient
Project timeline management — Proficient
March 2021
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Attention to detail — Proficient
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am thrilled to apply for a Customer Service Representative role because in my 3 years of Remote Customer Service, I've always strived to deliver proactive, tailored, and timely support, making customers consistently feel cared for.
In my prior role as Customer Service Representative at Concentrix, I've gained extensive experience across several facets of customer service including : Managing sensitive customer information
Providing personalized support
Delivering a great customer experience
I consistently produced results at a high level, resolving 40 to 50 tickets per day . Among my peers, I'm known for being approachable, personable, patient, and driven, I always strive to improve my skills learn on the job, and deliver enjoyable customer experiences.I aspire growth within the company, and the experience I will gain as a Customer Service Representative and will develop skills and set myself up for professional success .
I look forward to discussing my qualifications with you. Please let me know if I should provide any additional information.
Thank You very much for your time and consideration. Best regards,
Shawna Jessee
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