Customer Service, Medical Assistant, commercial and residential claims
Resume:
Meghan Rosenberg
Parkville, MD *****
**********@*****.***
I am very interested in a company that I can grow within. I will apply my knowledge and skills while always being eager to learn more.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Claims Specialist
Diversified Insurance Group - Baltimore, MD
July 2015 to Present
• Administrative Assistant
• Customer Service
• Head Claims Rep
Lead Medical Assistant/Phlebotomist
Women's Pelvic Restorative Center - Towson, MD
November 2018 to March 2020
1. Assisted doctor in day to day patient visits
2. Inventory and Ordering
3. Centrifuge and blood drawl
4. Assisted in surgical procedures
5. Instrument sterilization
• Performed clinical skills under physician supervision
• Assisted doctor with in-office procedures
• Obtained patient vitals
• Administered vaccines
• Processed medication refill requests
• Responsible for front office duties
• Performed patient assessments
• Roomed patients
• Called in medication refills
• Scheduled labs
• Prepared charts
• Restocked patient rooms
Property Manager/Property Accountant
Trout Daniel Assoc - Cockeysville, MD
November 2016 to August 2019
Manage large commercial properties as well as assist in the brokerage of property Lead Medical Assistant/Phlebotomist
Concentra Medical Center - Baltimore, MD
November 2011 to June 2013
• Medical Information Certified in billing/Icd-9 Coding
• Customer Relations
• Supported 3 clinicians
• Roomed patients
• Measured vital signs
• Prepared charts
• Verified insurance
• Scheduled appointments
• Restocked patient rooms
• Called in medication refills
• Scheduled labs
Leasing Consultant
Harbor Village - Bel Air, MD
March 2008 to August 2012
Manager
Chilis Bar and Grill - Timonium, MD
April 2007 to August 2010
Front of house day to day operations, scheduling, Customer Service
• Responsible for running Upbeat chain restaurant
• Managed shifts
• Assured customer satisfaction at all times
• Handled day-to-day operations
• Supervised 20 employees
• Managed shifts
• Handled all Shift and sales reporting
• Kept sales volume high by Keeping our name out there
• Assured customer satisfaction at all times
Education
Diploma
Towson Catholic High School - Towson, MD
CMA, CPT
Medix-Towson
Associate's degree
Bachelor's degree in Hospitality Management
Skills
• Microsoft (10+ years)
• Excel (10+ years)
• EMR (2 years)
• Medical Billing (5 years)
• Icd-9 & 10 (5 years)
• Accounting (4 years)
• Restaurant Management (10+ years)
• Microsoft Word (10+ years)
• Property Management (3 years)
• Community Relations (10+ years)
• Time Management (10+ years)
• Bookkeeping (4 years)
• Office Manager Experience (6 years)
• Communication skills (10+ years)
• Benefits Administration (6 years)
• Property Leasing (10+ years)
• Sales Experience (10+ years)
• Fair Housing Regulations
• Customer Service
• CPT Coding
• Medical Coding
• ICD-10
• Patient Care
• Medical Terminology
• Laboratory Experience
• Anatomy Knowledge
• Maintenance
• Budgeting
• Vital Signs
• Phlebotomy
• Triage
• Insurance Verification
• Management
• Experience Administering Injections
• Microsoft Excel
• Leadership
• Retail sales
• Research
• Typing
• Analysis skills
• Order fulfillment
• Documentation review
• Medical office experience
• Medical collection
• Intake
• HIPAA
• eClinicalWorks
• Accounts Receivable
• Phone Etiquette
• Transcription
• Medical Records
• Epic
• Employee Orientation
• Filing
• Manufacturing
• Cashiering
• Profit & loss
• Conflict management
• Medical scheduling
• Medical receptionist
• Yardi
• Sales management
• Marketing
• Social media management
• Clinical trials
• OSHA (10+ years)
• Data collection
• Microsoft Office
• Clerical experience
• Product demos
• Food service
• Patient monitoring
• Developmental disabilities experience
• Patient observation
• Hospitality (10+ years)
• Recruiting
• Retail sales (10+ years)
• Succession planning
• Sales (10+ years)
• Retail management (10+ years)
• Customer support (10+ years)
• Customer service (10+ years)
• Customer retention (10+ years)
• Customer relationship management (10+ years)
• Events management
• Conflict resolution management (10+ years)
• Computer literacy
• Basic math
• Organizational skills
• Guest services (10+ years)
• Guest relations (10+ years)
• Business management (6 years)
Awards
High honors
May 2011
Certifications and Licenses
CMA (AAMA)
August 2011 to Present
CPR & First Aid
Certified Phlebotomy Technician (CPT)
Billing/Coding
May 2011 to Present
• Billing
• Icd-9 Coding
• Icd-10
CNA
Medical License
AED Certification
Bartender License
CCMA Certification
Food Handler Certification
Medical Technologist
Assessments
Retail Customer Service — Expert
September 2019
Comprehending and responding to retail customer needs. Full results: Expert
Work Style: Reliability — Highly Proficient
September 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Work Style: Conscientiousness — Highly Proficient
May 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
January 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Manufacturing fit — Highly Proficient
January 2021
Measures the traits that are important for success in manufacturing roles Full results: Highly Proficient
Case management & social work — Highly Proficient
July 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Highly Proficient
Retail customer service — Highly Proficient
December 2021
Responding to customer situations in a retail setting Full results: Highly Proficient
Protecting patient privacy — Expert
February 2022
Understanding privacy rules and regulations associated with patient records Full results: Expert
Food service: Customer situations — Expert
January 2023
Identifying and addressing customer needs in a food service setting Full results: Expert
Call center customer service — Highly Proficient
January 2023
Demonstrating customer service skills in a call center setting Full results: Highly Proficient
Front desk agent (hotel) — Highly Proficient
January 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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