Customer Service Representative

Wendy Hammes

Martinsburg, WV (C) 720-***-**** Email: ************@*****.***

Objective

Customer Service, Administrative Manager with over 10 years’ experience. Service and detail oriented with excellent data entry skills. Well-developed written and verbal communication skills. Proficient in the use of various computer software programs including Word, Excel, Access and QuickBooks and CRM, healthcare.

Professional Experience

Faneuil (LA Care) 4/22 to present

Remote Customer Service Representative

Affordable Plumbing & Heating –Customer Service Representative 6/2021-11/2021

Customer Service setting appointments & customer complaints

Web Frontier - Sales Manager 1/2019-present

●Cold Calling

●Customer Service

Christian Care Ministry- Call Center Member Representative 1/201*-**-****

●Billing and Customer service on each call along with finishing with prayer.

Abra Auto Body & Glass- Administrative Assistant 5/2016-3/2017

●Customer Service Rep

Morningstar Senior Living – Activities Assistant 7/2015-1/2016

●Customer Service

●Multi-Line Phones

American Dream Mortgage –Mortgage Loan Officer 2/2013- 12/2015

●Customer Service

Comfort Keepers Senior In-Home Care – Office Manager 8/2013-6/2015

●Managed 35 employees

American Financing- Financial Customer Service Rep 4/2012-8/2013

●Prequalify Customers

JC Penney- Dispatcher 4/2011- 4/2012

●Dispatcher for custom decorating department

Sprint – National Sales Support Supervisor 8/2008- 1/2011

●Customer Billing Inquiry Representative

●Technical Support for Store employees

Parker Valley Hope Drug & Alcohol Rehab- Housekeeping Manager 8/2005-/2008

●Housekeeping Manager- Oversee 3 employees

●Administrative Assistant

Education

Associates Degree in Business-Rock Valley College, Rockford, Il 1983

References

Dawn Olson (Parker Valley Hope) **********@****.*** 303-***-****

Tammy Short (Parker Valley Drug & Alcohol Rehab) *********.*****@*****.*** ***-**-****

Mark Burnett (American Dream Mortgage) *********************@***.*** 720-***-****

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